We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bank

Webster Financial Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bank.

Reviews

This profile includes reviews for Webster Financial Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Webster Financial Corporation has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 41 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Esmeralda S

      Date: 05/25/2025

      I have herewith webster bank for many years and now I can log in I called and after over an hour answering all questions I was told that I needed to go to the bank in person I called work saying that I would be in late so I went in to the bank after almost two hours the kid was able to fix the problem . I let and the same day loved in with no problem now I can log in again and when I tried to recover the password it says that they are sending the code to a phone number that I don't recognize . I lost two hours at work to go to the bank and straighten ever out and I am loved out again I need online banking to know what is going on and how mush money I still have and check what bills did I paid
      Very upsetting

    • Jen H

      Date: 01/28/2025

      STAY AWAY from Webster, they are SO terrible. Unless you are unemployed and have ?? of your time to commit to being on the phone with the incompetent customer service if you ever want to make a deposit. And guess what: that deposit will never ever ever be accepted by them. Like ever. They accept your first deposit via Plaid interface with your regular bank then never again, total scam. Only bank I have ever worked with that actively goes to such great lengths to make it impossible to deposit money. So just don’t bother.

    • Lon B

      Date: 10/01/2024

      Mad I have to give a star. When they don't deserve one. Take their time with depositing funds. Ex: On your payday. Instead of funds being available. The funds will be listed as pending. Not listed in your current balance. I have a deposit that comes every month. Doesn't even list it as being received. This bank has gone downhill. I've been a member of theirs for over a decade. I am very displeased with the changes to my account. All leave you questioning. Where is my money?

    • Trent L

      Date: 07/26/2024

      hsa bank is discontinuing their partnership with ******* and all access to ****** brokerage for investments are ending in September 2024. In its place, they are providing an integrated investment platform and charging users annual fees of 0.10% for Choice, 0.25% for Select and 0.35% for Managed. For the privilege of this new investment platform, which their marketing would lead you to believe, hsa bank will offer an enhanced investment experience than what is provided by Charles ******* for a premium fee. Of course, this is all garbage, and will lead to reduced choices, reduced research capabilities ( loss of access to ****** research tools), and increased fees. A lose-lose for consumers, and a big win for hsa bank owners and the bottom line.

    • Michael S

      Date: 05/30/2024

      ABSOLUTELY HORRIBLE. THEY SHOULD NOT BE IN BUSINESS.
      I opened an account and was given nothing. No temporary debut card, no checks. I tried to ***** and couldn't do that. I called customer service and they saod I have to go to the branch.. I went to the branch and they said they don't know how to do that and to call customer service or ******.. Both customer service and ***** said go into the branch. After finally getting a debit card, I activated it and it didn't work.. Still can't zelle anything .. I got home tonight and logged into my account online and it says I do not have any Bank Accounts with Webster Bank. I have 4 accounts with thousands of dollars in them and I cannot access any of it. Today my anniversary and now I cannot do a thing.

    • An G

      Date: 05/30/2024

      I was discriminated against by Webster bank employees in ******* ***********. after trying to cash a check from my job which I cashed faithful every week. The employee at the bank denied my check claiming the ID which I always use a US residency ID, they claimed was unacceptable. I made a claim with corporate which they themselves admit was wrong on the employees part because they do accept US residency ID. After arguing with the manager, she came up with A bogus excuse as to why they couldn’t cash my check. I then went to my local ******** which cashed the check with no issues. It’s been weeks now, trying to follow up with corporate on the situation and they won’t answer my phone call. I was offended and disrespected by this particular Webster bank and would like to see some action taken on this matter.

    • richard k

      Date: 05/14/2024

      They will NOT redeem my two matured CDs, after numerous calls. Customer service is awful. I’ve tried to “Karen” the last agent by asking for her supervisor. Good luck with that. And I have two more that mature in June.
      A class action suit is the next step. This is a sham!

    • Bryce P

      Date: 05/12/2024

      Utter garbage bank and even worst customer support. Literally go with anyone other than this garbage.

    • Mark P

      Date: 05/06/2024

      They are keeping the procedure of my mature CD for 10 business days already at BrioDirect division,
      After 3 calls to them demanding the money, when at one of the call I was put on 30 minutes wait time and never got the representative back, they want me to watch the web for the email on their webpage to confirm that I still want the money, and they want to send the check in the mail instead of ACH delivery.
      This business is sham and fraud. It shouldn't exist.
      Negative rating for them.

    • Morrie N

      Date: 04/23/2024

      DO NOT TRUST THIS BANK AND BRIOBANK
      they held my money and unwilling to release the fund after cd matured. made three calls within 5 days to get 5the funds transferred but their reps keep lying, claiming can not verify my account after getting all my information and responding to their text message verification. now after 4 days am being told to check for a verification message on their online bank site which they never sent.
      scamming people, holding customer's fund without interest payment. they claim they are unable to send verification emails or text message to verify that you want your money back.
      legalized theft of people' funds without impunity.

    Webster Financial Corporation is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.