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Business Profile

Bank

Webster Financial Corporation

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Webster Financial Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Webster Financial Corporation has 10 locations, listed below.

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    Customer Review Ratings

    1

    Average of 41 Customer Reviews

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    Review Details

    • Christina S

      Date: 07/27/2022

      I recently had fraudulent activity on my account. After calling Webster to confirm it was fraud, the informed me that my card would be cancelled (understandably) and that a replacement wouldn't arrive for up to 10 days. They also said they had released the funds in my account to the place they flagged as fraudulent (interesting policy), and if I wanted it back I would have to file a dispute. They transferred me and I was immediately disconnected, and when I called back, the fraud department said they had no record of anything and I would have to call back another day.
      Then, when I asked for my card to be expedited as all my bills are paid through it, they said it was impossible and when I asked to be transferred, I was disconnected.
      I am on Day 10 and my card still has not arrived. I called yesterday and while the customer service rep was helpful and kind this time, there was nothing he could do for me. He said that it was possible to send me another card "overnight" but it wouldn't get to me for three days...and he would have to cancel the one they sent me in order to do it, so my choices were to either wait it out and hope the first one arrives soon, or cancel that one and wait three days for another one.
      It's the most disruptive and disturbing way I could ever imagine "protecting" people's money. Why they don't automatically overnight the card is beyond me...they clearly do not care about their customers, and it is impossible to find a solution that benefits anyone but them.
      I am cancelling my account, and I hope that anyone who reads this avoids what I have been through and decides not to bank with them.

    Webster Financial Corporation is NOT a BBB Accredited Business.

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