We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cable TVs

Charter Spectrum

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable TVs.

Complaints

This profile includes complaints for Charter Spectrum's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Charter Spectrum has 1142 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 14,874 total complaints in the last 3 years.
    • 4,826 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/14/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am paid for a TV package for service from 7/7/22-8/6/22. I called on 7/8/22 to downgrade my TV package. I was told by the lady I spoke with on the phone that the change would take place on the next billing cycle. However Spectrum changed my service to the lower package on 7/10 even though I am paid through 8/6 for the higher priced package. When I called them to see about a billing credit they told me that they do not prorate bills. I am being charged for a service that isn't being provided and would like them to credit me the 16.99 broadcast surcharge Tv fee and 19.99 for the difference in the 39.99 choice package that I am paid for until 8/6 and the essentials package that they switched my service to, that is 19.99 a month.

      Business Response

      Date: 07/26/2022

      **** *** *****

      ****** ******** ******
      ***** ******* **********
      ** ****** ****
      ********* ** *****
      ****** ***** ********
      **** ***** ********
      ****** ***************
      **** ******************************

      ***  ** *** ******** ******

      **** ******* ***********

      This letter is in response to your
      correspondence regarding the complaint submitted by Ms. ****** involving a billing
      concern. 

      Charter was unable to address Ms. *******s concerns
      without speaking to her for additional information. 

      A Charter
      representative attempted to contact Ms. ****** on July 18, 2022, July 19, 2022,
      July 20, 2022, and July 21, 2022, using the contact telephone number and e-mail
      address that Charter has on file.  Charter was unsuccessful in these contact attempts to reach Ms. ******.  On July 21, 2022, Charter mailed Ms. ****** a
      letter with Charter’s direct contact information.  It is Charter’s recommendation that Ms. ******
      contacts Charter directly to expedite a resolution.

      Regards,
      Corporate Escalations
      Charter
      Communications

      Customer Answer

      Date: 07/26/2022



      Better Business Bureau:



      I have the email from Charter and will contact them. They called and left 2 voicemails, I was unable to answer as I was working and am unable to have my phone on me during business hours. 



      Sincerely,



      ******* ******

    • Initial Complaint

      Date:07/13/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Spectrum has refused to take me off of an advertisement mailing list. I currently use Spectrum as my Internet Service Provider. The customer service agent informed me that they are unable to take me off of their advertisement mailing list. These repetitive ads (received weekly or twice weekly) are a waste of paper, plastic, and **** resources, as well as customer time as I am forced to shred each identical advertisement. Refusal to cease unwanted mailings should constitute harassment.

      Business Response

      Date: 07/26/2022

      **** *** ****

      ****** ******** ******
      ***** ******* **********
      ** ****** ****
      ********* ** *****
      ****** ***** ********
      **** ***** ********
      ****** ***************
      **** ******************************

      ***  ** *** ******** ****      

      **** ******* ***********

      This letter is in response to your
      correspondence regarding the complaint submitted by Mr. ***** **** involving a service
      concern. 

      Charter records indicate on July 18, 2022, a
      Charter representative apologized for the misinformation Mr. **** had received and
      a privacy request was submitted to remove Mr. ****’s information from the marketing
      database. The representative advised Mr. **** to allow 30 days for marketing
      offers to cease.  

      A Charter
      representative contacted Mr. **** and discussed the above information.

      Regards,
      Corporate Escalations
      Charter
      Communications

      Customer Answer

      Date: 07/26/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ***** ****

    • Initial Complaint

      Date:07/13/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has done nothing to fix the reception problem I have with their ****** so called service. I have have had nothing but trouble with them and their equipment since they tried to put it in. The equipment has to be unplugged or I have to call in to have them send a signal to reboot it every other day. I have exchanged the main box already and the lady on the phone from the center told me to try and exchange it again.
      Thy told me my bill would be 104 when they put the **** in my house and then it jumped it up to 119. Magically they said it was because of fees and it was out of their control, which is a bunch of **** just like their service and equipment. My landlord is going to be replacing the roof on my house, then i will be getting other service

      Business Response

      Date: 08/10/2022

      ****** *** ****

      ****** ******** ******
      ***** ******* **********
      ** ****** ****
      ********* ** *****
      ****** ***** ********
      **** ***** ********
      ****** ***************
      **** ******************************

      ***  ** *** ******** ******


      **** ******* ***********

      This letter is in response to your
      correspondence regarding the complaint submitted by Ms. ***** ****** involving billing
      and service concerns. 

      Charter’s records reflect that a
      Charter representative spoke with Ms. ****** to acknowledge her concerns. Charter’s
      representative provided Ms. ****** with a detailed pricing explanation for her
      account and a service visit was performed to investigate and correct Ms. ******’s service issues.

      A Charter representative contacted
      Ms. ****** and discussed the above information. The
      representative provided Charter’s direct contact information to Ms. ****** for
      future reference.

      Regards,
      Corporate Escalations
      Charter Communications

    • Initial Complaint

      Date:07/13/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have our land line service thru this company because we have no cell service inside our home and being elderly, it is important we have access to a stable line of communication. The last several days our land line has been out and i got online to chat with someone to set up a service call since we have no phone service. the cust serv rep said they had to send out a technician, but needed a number to call - umm - HELLO - that's why i'm chatting with you now, i don't have cell service in my home and the landline I have is with you and it is down - so, I don't know, maybe a string and tin cans ? They literally refused to see that an elderly, handicapped woman had phone service. they need to be made to accommodate ALL of their customers - not just the ones that are convenient.

      Business Response

      Date: 07/27/2022

      **** *** ****

      ****** ******** ******
      ***** ******* **********
      ** ****** ****
      ********* ** *****
      ****** ***** ********
      **** ***** ********
      ****** ***************
      **** ******************************

      ***  ** *** ******** ****


      **** ******* ***********

      This letter is in response to your
      correspondence regarding the complaint submitted by Ms. ***** **** involving a
      service concern. 

      Charter was unable to address Ms. ******
      concerns without speaking to her for additional information. 

      A
      Charter representative attempted to contact Ms. **** on July 18, 2022 with a
      home visit and July 19, 20, 21, 2022 using the contact telephone number and
      e-mail address that Charter has on file.  Charter was unsuccessful in
      these contact attempts to reach Ms. Owen.  On July 20, 2022, Charter
      mailed Ms. **** a letter with Charter’s direct contact information.  It is
      Charter’s recommendation that Ms. **** contacts Charter directly to expedite a
      resolution.

      Regards,
      Corporate
      Escalations
      Charter
      Communications

    • Initial Complaint

      Date:07/13/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Need your help getting Spectrum to stop lying to me and wasting my time. On June 17th my cable went out AGAIN, making me late for work waiting for it to be restored, having to be on the phone with Spectrum for about 45 minutes. The agent SAID that they would within 24 hours put a $20 credit on my acoount for the inconvenience(s). He also SAID a new cable box would be sent to me at no charge. They charged me $20. for the cable box and never gave me the $20. credit. I went to pay my bill on June 20th and the 23rd, waiting for that $20 credit, and was then assessed a late fee of about $15. I had to call them back 3 times, spending almost an hour on average each time for them to keep their word. I have other things to do besides be on the phone with Spectrum to have them continually lie to me and subsequently waste more of my time. I pay $190.97 per month for basic cable with HBO and internet. After speaking with a supervisor for almost an hour last time, my bill is STILL $24.28 more than what they SAID it would be after credits were FINALLY applied. Moreover, I've had problems with them in the past. They increase the rate I pay about 30% every year, and I have to spend hours on the phone with them for a less increased rate. When I moved in here 4 years ago and started service with them it was $135 for the same service I pay $191 for now. Two days after making my first payment, Spectrum TOOK another $135 from my checking account, keeping me from a once in a lifetime opportunity I need my money they took for.

      Business Response

      Date: 07/20/2022

      **** *** ****

      ****** ******** ******
      ***** ******* **********
      ** ****** ****
      ********* ** *****
      ****** ***** ********
      **** ***** ********
      ****** ***************
      **** ******************************

      ***  ** *** ******** ******


      **** ******* ***********

      This letter is in response to your
      correspondence regarding the complaint submitted by Mr. ****** involving a billing
      concern. 

      Charter records indicate on July 18, 2022, a
      representative spoke with Mr. ****** regarding the matter. The representative
      determined that an adjustment is to be placed on the account. This has since
      been completed and proper expectations have been set moving forward.
      Interactions have been reviewed in an effort to identify coaching and
      retraining opportunities.

      A
      Charter representative contacted Mr. ****** on July 18, 2022 and discussed the
      above information. The representative provided Charter’s direct contact
      information to Mr. ****** for future reference.

      Regards,
      Corporate
      Escalations
      Charter
      Communications

    • Initial Complaint

      Date:07/13/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My cable and internet services went out 07/09/2022. I called to get them repaired shortly after the services went out. According to the service agreement, Spectrum is supposed to be out to repair any problems within 48 hours. They didn’t come out and repair my issue until 07/12/2022. I made repeated telephone calls trying to get an earlier appt. However, they came on 07/12/2022. After the repair, on 07/13/2022, I had an additional issue wherein certain channels weren’t coming through. I called very early on 07/13/2022, and got an appt. for the same day between 9:00 am and 10:00 am. At 10:00 am, I called Spectrum customer service (the only number customers have to call) and they said that dispatch would have to call me because they couldn’t see anything other than the appointment was set and the ticket remained open. Customer Service got Dispatch to cal and said that the Tech.was “double booked” for my appointment time. I asked her why the Tech. was double booked and when he would be to my appointment and was told “I don’t know.” I then called customer service back. Simultaneously while I was waiting to speak with a Supervisor with customer service, I was on Facebook messenger and asked “Ricky” and he didn’t know and said that no one could answer my question. I finally spoke with a Supervisor who said that I needed to speak with a Supervisor in dispatch as customer service couldn’t answer that question. She sent dispatch an email asking a dispatch supervisor to contact me. “Lamar”, a dispatch supervisor contacted me stating that someone from dispatch should have contacted me to let me know the Tech. was going to be late. He said he would “coach” his employee(s) regarding the issue. I explained to Lamar that I wasn’t upset because the Tech. was late, I was upset because I spent far too long trying to figure out what was going on. Lamar then very hurriedly got off the telephone. Why didn’t Spectrum repair within 48 hrs and why isn’t dispatch held accountable?

      Business Response

      Date: 07/28/2022

      **** ***** ****

      ****** ******** ******
      ***** ******* **********
      ** ****** ****
      ********* ** *****
      ****** ***** ********
      **** ***** ********
      ****** ***************
      **** ******************************

      ***  ** *** ******** *******


      **** ******* ***********

      This letter is in response to your
      correspondence regarding the complaint submitted by Mr. ******* ******* involving a service concern. 

      Charter records indicate on July 25th,
      2022, a Charter representative discussed the service issues and confirmed the
      services are performing up to standards. Based on the findings, an account
      adjustment had been applied.

      A Charter
      representative contacted Mr. ******* and discussed the
      above information. The representative provided Charter’s direct contact
      information to Mr. ******* for future reference.

      Regards,
      Corporate Escalations
      Charter
      Communications

    • Initial Complaint

      Date:07/13/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently canceled my account with Spectrum Cable/Internet on 6/30/2022 after 10 years of being a customer. When I called to cancel, I was told that my account was paid in full and there would be no additional charges. I was never advised about the billing cycle having an effect on my cancellation date.

      I then received a bill for the full monthly amount of $242.23 due on 7/15/22. Upon calling Spectrum, I was told that the new billing cycle started on 6/28/22 and since I canceled two days after that, I'm responsible for the full amount. Essentially, I owe multiple hundreds of dollars for a full month of services I did not receive.

      Since I don't want to be turned over to collections, I have initiated the payment for the final bill. However, I do believe Spectrum's policy is completely unethical and consumers are being exploited for their bottom line. No other company that I know of, including utility companies, charge customers for a full month of services they did not use/receive. For this reason, I believe steps should be taken to ensure Spectrum is not allowed to continue this practice of making money off services they did not provide.

      Business Response

      Date: 07/25/2022

      **** *** ****

      ****** ******** ******
      ***** ******* **********
      ** ****** ****
      ********* ** *****
      ****** ***** ********
      **** ***** ********
      ****** ***************
      **** ******************************

      ***  ** *** ******** *********


      **** ******* ***********

      This letter is in response to your
      correspondence regarding the complaint submitted by Ms. **** ********* involving
      a billing concern. 

      Charter records reflect on July 14, 2022, a
      Charter representative contacted Ms. ********* regarding her concern. The representative
      reviewed the account and informed Ms. ********* an adjustment has been applied.

      A Charter
      representative contacted Ms. ********* on July 14, 2022, and discussed the above information. The representative
      provided Charter’s direct contact information to Ms. ********* for future reference.

      Regards,
      Corporate Escalations
      Charter
      Communications

    • Initial Complaint

      Date:07/13/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In September of 2021, since I already had their internet service with Spectrum I took advantage of their mobile plan and did my phone plan with them as well. My internet at the time was on auto pay and was always a consistent about of about $74.00 and I was on paperless and my new phone bill was about $90.00. In March I looked at my phone and I noticed 2 payments from Spectrum of about $90 and I thought that was odd and kept going back and saw that it kept happening I called them pissed off and they told me at the same time as my phone bill they had added cable charges. I dont watch tv, never authorized this service and I didnt know I even had it. I said that I wanted a refund or credit and they can only go back 60 days and remove it. After arguing with them I settle on that and next month I saw that I had been billed AGAIN. I called in furious and the only removed effective then. They still kept the rest of the charges for 2 more months even after seeing in the notes in the system of me calling. I asked when my monthly service date was because I was going to cancel in the future and the lady told me to make sure the internet was DISCONNECTED BY THE 9TH of the month I want to end. This month I switched to *** they started and removed all the spectrum connections on the 8th. I called in on the 9th to CANCEL i was persistent and of course the retention dept does anything they can to keep you. I declined even them matching the price to the ***. HE Then said that the price would be the same AND I would get a an **** *** in addition. I triple checked and even describe the **** *** because I already have an older **** and didnt want an old ****. After he guaranteed it; I agreed. I just received the Ipd on the 12th and it is a 9 gen worth less than half the value of the one he he promised. I never rebooted my internet. And now the want to charge me a whole month of service after lying to me under false pretenses of the products I was going to get to get me to stay.

      Business Response

      Date: 08/10/2022

      ****** ***** ****

      ****** ******** ******
      ***** ******* **********
      ** ****** ****
      ********* ** *****
      ****** ***** ********
      **** ***** ********
      ****** ***************
      **** ******************************

      ***  ** *** ******** ******


      **** ******* ***********

      This letter is in response to your
      correspondence regarding the complaint submitted by Ms. ******** ****** involving
      a billing concern. 

      Charter records indicate on August 8th,
      2022, a Charter representative reviewed the account and conveyed the device
      payment plan has been removed and the account has been appropriately adjusted.

      A Charter
      representative contacted Ms. ****** and discussed the above information. The
      representative provided Charter’s direct contact information to Ms. ****** for future reference.

      Regards,
      Corporate Escalations
      Charter
      Communications

      Customer Answer

      Date: 08/11/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******** ******

    • Initial Complaint

      Date:07/13/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Charter Spectrum came into our neighborhood and started digging their cable under the ground to give the neighborhood their internet services (was previously not available). They hired a company to dig and put in all the lines needed. The company was very careless cutting our current internet lines. The neglected to restore any of the areas they installed the lines. Their type of restoration was covering the line back up with what they dug out.

      On the flip side we had a company come in previous to charter and lay fiber lines. The company that came in and did the work restored the areas by smoothing out the rough areas, adding black dirt back on top and seeded the areas that needed seeding. It looked as if they never came and dug up the ditches.

      We've (multiple homeowners in our neighborhood) have been in contact with Charter. They've promised to send someone out to fix the ditches back to their original state, -to even out the ditches, bring in black dirt, and plant grass seed so we can mow our ditches. They sent someone out originally and they simply put down the hay mat with some grass seed in it by the orange markers they have for their internet. This was not acceptable as grass doesn't grow well without black dirt, so basically there are weeds growing through these mats. There are areas they didn't even touch that were dug up and not restored. I took pictures before the weeds and grass started to grow up to show all the areas without restoration and uneven ditches on my property only. I also took today pictures to show their lack of follow up after multiple neighbors reaching out and calling. They keep saying they are hiring someone, but nothing has been completed.

      Please review attached pictures.

      Business Response

      Date: 08/19/2022

      ****** *** ****

      ****** ******** ******

      ***** ******* **********

      ** ****** ****
      ********* ** *****
      ****** ***** ********
      **** ***** ********
      ****** ***************
      **** ******************************

      ***  ** *** ******** ********              

      **** ******* ***********

      This letter is in response to your correspondence regarding the complaint submitted by Ms. ***** ******** involving a construction concern. 

      On July 18, 2022 a Charter field representative spoke with Ms. ******** to acknowledge her concern. The representative informed Ms. ******** that additional right of way maintenance work to be completed by the county was required before Charter’s could complete its restoration. Charter’s records reflect that the restoration was competed on August 10, 2022 and Ms. ******** was notified of this on August 12, 2022.

      A Charter representative contacted Ms. ******** and discussed the above information. The representative provided Charter’s direct contact information to Ms. ******** for future reference.

      Regards,

      Corporate Escalations

      Charter Communications

      Customer Answer

      Date: 08/25/2022



      Complaint: ********



      I am rejecting this response because:

      1.  I was never contacted by the Charter representative informing me the job was completed.

      2.  I staked out areas I wanted them to look at and address on my property, informed the Charter representative, and these areas were not addressed.

      3.  My neighbors ditch across the street was not addressed at all  

      4.  The raised areas not allowing proper mowing (bulges from them pushing the internet line under the ground) were not addressed at all.

       

      They simply came and put black dirt and grass seed some of the areas, but did not address everything.  The follow up, workmanship, friendliness of Charter was all lacking.  

       

      This was very sad.  My husband and I plan to use our funds, time, and labor, to fix these ditches right by leveling out the dirt, placing black dirt and grass seed so you can simply mow.  




      Sincerely,



      ***** ********

      Business Response

      Date: 09/16/2022

      ********* *** ****

      ****** ******** ******

      ***** ******* **********

      ** ****** ****
      ********* ** *****
      ****** ***** ********
      **** ***** ********
      ****** ***************
      **** ******************************

      ***  ** *** ******** ********              

      **** ******* ***********

      This letter is in response to your correspondence regarding the complaint submitted by Ms. ***** ******** involving a damage concern. 

      Charter’s records reflect that a visit was performed to repair the damage on Ms. ********’s property. A Charter representative spoke with Ms. ******** after to confirm that the work was completed on both sides of the driveway. Ms. ******** can contact Charter directly if she has any additional concerns.

      A Charter representative contacted Ms. ******** on September 8, 2022 and discussed the above information. The representative provided Charter’s direct contact information to Ms. ******** for future reference.

      Regards,

      Corporate Escalations

    • Initial Complaint

      Date:07/13/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When i Moved to ****** from ******* **, Imset up new internet, was told when I set up new service my old service would be CANCELLED, BUT THEY NEVER DID THAT.INOW HAVE A BILL FOR $242.87 for my old address. cct# **** ***** *******

      Business Response

      Date: 08/01/2022

      ****** ** ****

      ****** ******** ******
      ***** ******* **********
      ** ****** ****
      ********* ** *****
      ****** ***** ********
      **** ***** ********
      ****** ***************
      **** ******************************

      ***  ** *** ******** ********


      **** ******* ***********

      This letter is in response to your
      correspondence regarding the complaint submitted by Mr. *** ******** involving
      a billing concern. 

      Charter was unable to address Mr. ********
      concerns without speaking to him for additional information. 

      A Charter representative attempted
      to contact Mr. ******** on July
      13th, 16th, 23rd, 24th, 25th and 26th of 2022, using the contact telephone number and e-mail
      address that Charter has on file.  Charter was unsuccessful in these contact attempts to reach Mr.
      ********.  On July 29, 2022, Charter mailed Mr. ******** a letter with Charter’s direct contact
      information.  It is Charter’s
      recommendation that Mr. ******** contacts
      Charter directly to expedite a resolution.


      Regards,
      Corporate Escalations
      Charter Communications

    Charter Spectrum is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.