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Business Profile

Cable TVs

Charter Spectrum

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable TVs.

Complaints

This profile includes complaints for Charter Spectrum's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 14,878 total complaints in the last 3 years.
    • 4,840 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/13/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After getting multiple phone calls for someone else that owes a past balance I have tried calling and calling charter spectrum asking them to please quit calling me they're telling me it's going to take 6 to 8 weeks for the do not call to take effect completely unacceptable. I got five calls in between 8:00am and 4: 00am already for someone else. I will also be following a report with the *** as well as civil litigation being next. I am tired of the harassment.

      Business Response

      Date: 07/27/2022

      **** ***** ****

      ****** ******** ******
      ***** ******* **********
      ** ****** ****
      ********* ** *****
      ****** ***** ********
      **** ***** ********
      ****** ***************
      **** ******************************

      ***  ** *** ******** ******


      **** ******* ***********

      This letter is in response to your
      correspondence regarding the complaint submitted by Mr. **** ****** involving
      their concern. 

      Charter records reflect on July 22nd,
      2022, a Charter representative confirmed the phone number had been removed from the
      account in question. Mr. ****** has also confirmed he had stopped receiving the
      collection calls.

      A Charter
      representative contacted Mr. ******
      and discussed the above information. The representative provided Charter’s
      direct contact information to Mr. ****** for future reference.

      Regards,
      Corporate Escalations
      Charter
      Communications

      Customer Answer

      Date: 07/28/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      **** ******

    • Initial Complaint

      Date:07/12/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I turned in my equipment 3 weeks ago, they then charge my bank this date with a whole months worth of service. At no time did any person from their company tell me I was going to be charged for a whole month of service after cancelling. I contacted their customer service department and talked to three people who read from a script that theses were valid charges. They can not be valid charges when I did not have the service any longer so they basically charge you month to month so no matter when you cancel their service they are still going to charge you another full months service. This needs to be investigated. They said its on their paper statements which I did not receive because they had me sign up for paperless billing. How are you to refer to a paper bill that you do not received.

      I am disgusted with this kind of treatment. I would like a refund of my last payment that was taken out of my account without permission.

      Business Response

      Date: 07/18/2022

      **** *** ****

      ****** ******** ******
      ***** ******* **********
      ** ****** ****
      ********* ** *****
      ****** ***** ********
      **** ***** ********
      ****** ***************
      **** ******************************

      ***  ** *** ******** ******


      **** ******* ***********

      This letter is in response to your
      correspondence regarding the complaint submitted by Ms. ****** involving a billing
      concern. 

      Charter records indicate on July 15, 2022, a
      representative spoke with Ms. ****** regarding the matter. In this case, the
      representative determined that an adjustment can be placed on the account.
      Proper expectations regarding the balance have been set moving forward. Interactions
      have been reviewed in an effort to identify coaching and retraining
      opportunities.

      A
      Charter representative contacted Ms. ****** on July 15, 2022 and discussed the
      above information. The representative provided Charter’s direct contact
      information to Ms. ****** for future reference.

      Regards,
      Corporate
      Escalations
      Charter
      Communications

    • Initial Complaint

      Date:07/12/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      7/12/22: I had a past due amount from Spectrum. I paid the bill through my online banking and then called Spectrum to cancel my service. I was told "We can't do that because you owe money". I explained that I had just paid and the person said I would have to call back after the payment went through. (This was after being on hold for 27 minutes). I then asked to speak to a manager and she said "Oh, I see the payment did go through" I can disconnect your service today and then on 8/12 will be your final bill. I explained that I wanted it prorated if I was disconnecting today. Again she said "We can't do that." So I was on hold for a manager and I finally told the person to just disconnect on 8/12 and I will pay until then. Her reply was - "I'm sorry we cannot put in future disconnects. You have to call back. WHAT A SCAM.

      Business Response

      Date: 07/29/2022

      **** *** ****

      ****** ******** ******
      ***** ******* **********
      ** ****** ****
      ********* ** *****
      ****** ***** ********
      **** ***** ********
      ****** ***************
      **** ******************************

      ***  ** *** ******** *******

      **** ******* ***********

      This letter is in response to your
      correspondence regarding the complaint submitted by Ms. ******* involving a
      billing concern. 

      Charter was unable to address Ms. *********
      concerns without speaking to her for additional information. 

      A
      Charter representative attempted to contact Ms. ******* on July 15, July 18,
      and July 19, 2022 using the contact telephone number and e-mail address that
      Charter has on file.  Charter was unsuccessful in these contact attempts
      to reach Ms. Kolkind.  On July 22, 2022, Charter mailed Ms. ******* a
      letter with Charter’s direct contact information.  It is Charter’s
      recommendation that Ms. ******* contacts Charter directly to expedite a
      resolution.

      Regards,
      Corporate
      Escalations
      Charter
      Communications

    • Initial Complaint

      Date:07/12/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm writing to the BBB to help resolve what I believe to be a deceptive advertisement sent to me via email by Spectrum (Charter Communications). On July 11th at 7:54PM I was sent an email from Spectrum with the subject line, "Thanks for being a valued customer" that states in the body of the email in very bright large bold lettering, "ADD LINES AND SAVE MORE THAN EVER Your next Unlimited line is FREE". The ad gives a number to Charter, ###-###-####.

      On 7/12 around 12PM EST time, I called Charter to get my free unlimited line. I was told by an agent, that they didn't believe the ad really meant free, but the line is $29.99. Yet, $29.99 isn't free. The agent then told me that it is 'free' because 2 phone lines are $45, which is $90. But, if I add a line they would give me each line for $29.99, which is $90. Again, $29.99 isn't free and free is the big bold deceptive wording. Then I also told the agent I was already paying $29.99, so again, how is it free.

      I was then told I'd be transferred to a manager, which wasn't a manager, but was residential sales. I was then transferred to again what I was told would be a manager. It was not a manager, but this agent did speak with a manager, Evan R*****. My understanding of the conversation is, that Evan agreed to honor the agreement, but could not add the line. I was told notes would be made on the account and that I'd be transferred to mobile so the line could be added.

      I then spoke with Jake, who did not honor Evan and then transferred me to Scott, leader in Spectrum mobile. Scott did not want to honor the ad and told me to read the fine print. The ad indicates that the lines are not free, but are $29.99, which by Spectrum logic is 'free'. This is not free in anyway and the add is extremely deceptive.

      Scott ended the call with no resolution. Scott's position is, the line is $29.99 and somehow that is 'free'. My position is that I want to add a line for free, as stated in the spirit of the ad. Please honor the ad.

      Business Response

      Date: 07/26/2022

      **** *** ****

      ****** ******** ******
      ***** ******* **********
      ** ****** ****
      ********* ** *****
      ****** ***** ********
      **** ***** ********
      ****** ***************
      **** ******************************

      ***  ** *** ******** *******


      **** ******* ***********

      This letter is in response to your
      correspondence regarding the complaint submitted by Mr. ******* *******
      involving a marketing concern. 

      Charter's records reflect a Charter
      representative reviewed Mr. *******’s account and advised that recently he
      upgraded the account and is already receiving the discounted pricing. Charter’s
      do not contact preferences on Mr. *******'s account have been updated and a
      courtesy billing adjustment has been applied to the account for this concern.

      A
      Charter representative contacted Mr. ******* on July 24, 2022 and discussed the
      above information. The representative provided Charter’s direct contact
      information to Mr. ******* for future reference.

      Regards,
      Corporate
      Escalations
      Charter
      Communications

    • Initial Complaint

      Date:07/12/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On multiple occasions there has been service outages (03/24/22, 04/07/22, 05/03/22, 05/04/22, 05/17/22, 07/11/22) for which I did not get any credits for. I am very frustrated as there is limited internet providers in my area. I am paying but. not receiving the services for which I am paying. I am requesting a technician out to fix the problem and also a refund credit for all the outages. I was told by a neighbor that I would get a credit of $15 and 2 prorated days and $10 inconvenience fee, this has not been done. I spoke to Brandi today and was told I have to wait until the issue is resolved with me trouble shooting with technical support. This is not acceptable as I have been charged for all the days that there has been outage. I then spoke to Darnell in the escalation department who implied that the information I stated to him about the credits related to outages was a lie. He offered $10 credit and I was sent to internet support.

      Business Response

      Date: 07/26/2022

      **** *** ****

      ****** ******** ******
      ***** ******* **********
      ** ****** ****
      ********* ** *****
      ****** ***** ********
      **** ***** ********
      ****** ***************
      **** ******************************

      ***  ** *** ******** ******


      **** ******* ***********

      This letter is in response to your
      correspondence regarding the complaint submitted by Ms. ****** involving a service
      concern. 

      Charter records indicate that on July 19,
      2022, a representative spoke with Ms. ****** after a service technician was at
      her property that morning and verified that her services were operating as
      expected. The representative also applied a credit to her account as
      compensation for the temporary service loss.

      The representative
      provided Charter’s direct contact information to Ms. ****** for future reference.

      Regards,
      Corporate Escalations
      Charter
      Communications

      Customer Answer

      Date: 07/26/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me at this time. The services of Spectrum are constantly out. I expect when I call not to be told I am lying about the services not working. I am not willing to be technical support that is why I pay Spectrum.



      Sincerely,



      ***** ******

    • Initial Complaint

      Date:07/12/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 27, 2022 I contact the Spectrum offices to change my plan from the $14.00 for 1gb to the advertised unlimited plan for $29.00. I spoke to Anna who agreed that this would be a great idea considering my upcoming road for the wnd of July. We CONFIRMED (twice) that my plan rolled over on the fifth of the month. I did, however, question why my charges would be $15.00 more than my friend's for the same unlimited service. She could not explain with any logical reason. I accepted it, only because I needed my phone for safety.

      Less than a week later, I not only got charged the extra $15.00 ( so $45 total charges) but I also got charged for the month if June. Needless to say I was outraged.

      Approximately, July 6 I called Spectrum again and spoke to Olivia who was unwilling/unable to do anything about 1) the extra charges for my unlimited plan vs my friend's same unlimited plan 2) the extra month of charges that I DID NOT AUTHORIZE. I even told her to listen to the recorded call, and now 3) my Spectrum mobile account had mysteriously gone "unavailable". This seemed strange considering my internet account was available.
      THIS IS JUST REALLY SLEAZY BUSINESS PRACTICES THAT CANNOT GO UNRECORDED.
      I was given one choice accept the $15.00 credit and be grateful for sticking me with an additional $60.00 of charges. Of course I accepted the credit, but I am displeased by the whole SLEAZY PRACTICE.
      I am willing to pay the $45 charges for July as ordered, but not willing to pay for what I did not authorize.

      Business Response

      Date: 07/27/2022

      **** *** *****

      ****** ******** ******
      ***** ******* **********
      ** ****** ****
      ********* ** *****
      ****** ***** ********
      **** ***** ********
      ****** ***************
      **** ******************************

      ***  ** *** ******** *********


      **** ******* ***********

      This letter is in response to your
      correspondence regarding the complaint submitted by Ms. ********* involving a billing
      concern. 

      Charter records reflect on July 18, 2022, a
      representative spoke with Ms. ********* to acknowledge her concern about not
      receiving the promotional Mobile rate she called about. The representative worked
      to correct the matter by applying a one-time credit to Ms. *********’s account.
      A Charter
      representative contacted Ms. ********* on July 18, 2022, and discussed the
      above information. The representative provided Charter’s direct contact
      information to Ms. ********* for future reference.

      Regards,
      Corporate Escalations
      Charter
      Communications

    • Initial Complaint

      Date:07/12/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for Spectrum in 2021 and paid $60 for a year. My bill was raised in March of 2022 by almost $20 and Spectrum did not give me proper notification or consult me on this. I realized in May of 2022 that I was being asked to pay more, and reached out to Spectrum several times but experienced extremely long hold times when trying to contact them. I continued paying my bill because I didn’t want to risk disconnection and thought the extra costs were from a previous late fee. Today I reached out to Spectrum and was informed that I signed up with a promotional fee that had ended and told that I had to pay what I simply cannot afford to pay. I was told by a member of Spectrum leadership that it’s my fault for not reading my bills thoroughly, but I sign up for paperless billing from Spectrum and my bills are emailed and the emails simply state the amount with no additional information. I now realize that is simply a ploy and scheme from Spectrum so that customers don’t see a breakdown and don’t understand what they’re paying for. Even if I had looked at my bill, I would not have understood the charges as they aren’t clear - even the representative had trouble deciphering the charges. For the last year I’ve experienced issues with my service including outages and my security system being shut down due to Spectrum wifi losing connection and have called in more than once and spoke to representatives with no permanent solution and have just continued dealing with the issues and paying my bill. In addition I have Spectrum mobile and there are constant issues that I deal with as far as my service. I’m not asking for Spectrum to go back months and credit my account, I’ve simply asked Spectrum to credit my upcoming bill with $18 (the outstanding balance) and they have refused.

      Business Response

      Date: 07/29/2022

      **** *** ****

      ****** ******** ******
      ***** ******* **********
      ** ****** ****
      ********* ** *****
      ****** ***** ********
      **** ***** ********
      ****** ***************
      **** ******************************

      ***  ** *** ******** ******


      **** ******* ***********

      This letter is in response to your
      correspondence regarding the complaint submitted by Ms. ******, involving a
      billing and service concern.

      Charter
      was unable to fully address Ms. ****** concerns without speaking to them for
      additional information.

      A
      Charter representative attempted to contact Ms. ****** on July 20, 21 and 22,
      2022 using the contact telephone number and email address that Charter has on
      file. Charter was unsuccessful in these contact attempts to reach Ms. ******.
      On July 22, 2022, Charter mailed Ms. ****** a letter with Charter’s direct
      contact information. It is Charter’s recommendation that Ms. ****** contacts
      Charter directly to expedite a resolution.

      Regards,
      Corporate
      Escalations                                                                                                                                  
      Charter
      Communications

    • Initial Complaint

      Date:07/12/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ****. I am writing on behalf of my uncle ***** *****. My uncle is paraplegic and has had a stroke. On 7/6/20022, there was technical difficulties with his services. He had no cable, phone or internet. His daughter called to report the issue and was told his services will be restored today 7/11/2022. I am visiting from out of state and was asked to contact the provider about the issues. Because he is disabled, he has rights under the Telecommunication Act. I contacted the provider and stated that they are in violation of his rights due to his disabilities. Medical providers and pharmacy have his home number on file as point of contact. He received a letter today stating that his physical therapists have released him from their care, and was unable to contact him via phone, due to the fact he didn't have phone service. for several days. Thank God I was here when this occurred, or else things would still be at a standstill regarding this. They did send a tech out on 6/9/2022 to fix the issue and couldn't because he didn't know what was causing the issue. He returned the following day and the day after that to try to fix the issues. Upon changing his account, they also changed his number without consideration of his disabilities or the fact his number is a point of contact. I spent some time on the phone with a lead supervisor to change his number back to his previous number. They were able to do so, but he still does not have cable service. I was told a technician would be out today between 5-6pm. No one showed. I reached back to and was transferred several times and had to reiterate several times with several lead managers about the still ongoing issue with services. I basically got an answer stating a tech would be out for 3-5 more days, then told they would expedite his order. I will be contacting the State of ***** ******** and filing a complaint, because Spectrum and its employees seems to be incompetent in resolving issues and servicing the disabled .

      Business Response

      Date: 07/29/2022

      **** *** ****

      ****** ******** ******
      ***** ******* **********
      ** ****** ****
      ********* ** *****
      ****** ***** ********
      **** ***** ********
      ****** ***************
      **** ******************************

      ***  ** *** ******** ******


      **** ******* ***********

      This letter is in response to your correspondence
      regarding the complaint submitted by Mr. ******, involving an intermittent
      service concern.

      Charter
      records indicate that Spectrum Field Operations personnel have identified and
      repaired an issue in the customer’s area, which was causing the intermittent video
      service delivery. Additionally, the customer’s phone service concern has been
      addressed and the original telephone number reactivated. The customer has been
      advised of these findings and resolution.       

      A
      Charter representative contacted Mr. ****** on July 17, 2022, to discuss the
      above information. The representative provided Charter’s direct contact
      information to Mr. ****** for reference.

      Regards,
      Corporate
      Escalations                                                                                                                                  
      Charter
      Communications

    • Initial Complaint

      Date:07/12/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We do not have services with charter. I called in about a promotion and was told that we needed to have services, which we do not. They said since it was my moms house it could be set up Under her (***** ********) I told them I would only join the promo only if the phones were under our name ****** & ******** ******. When we received the phones it was under ***** ********’s name which as stated above we did not want. I took the phones to the charger location in ***** *** ** that same week. we were told they we needed to call the toll free #, this happened twice. We have been back and forth l. Today I spoke to several employees before speaking to a Supervisor from ********* by the name of Darrell( who refused to give me his last name or employee number) we explained the situation. He states we were outside the 15 day window. We took the phones to the union gap location the same week we received them the week of the 27th of may. My first concern is how did anything get ordered or signed up for services under ***** ******** when she has *********** and is 91 years old. How could she set up service? I am told today by Darrell he can not speak to us as we are not on *****’s account. So how was service set up thru ****** ****** for ***** ********? This clearly is fraud. All we are asking is to return these phones that are still in the same packaging and money returned. Someone needs to fix this accurately and honestly. I am trying to attach documents and nothing happens when I select upload. If I can send when there is a response that would be great

      Business Response

      Date: 07/29/2022

      **** *** ****

      ****** ******** ******
      ***** ******* **********
      ** ****** ****
      ********* ** *****
      ****** ***** ********
      **** ***** ********
      ****** ***************
      **** ******************************

      ***  ** *** ******** ******


      **** ******* ***********

      This letter is in response to your
      correspondence regarding the complaint submitted by Ms. ******, involving a
      Mobile device return and billing concern.

      Charter
      records indicate that all of the customer’s Spectrum and Spectrum Mobile
      services have been disconnected, as requested. The customer has advised that
      the unopened Mobile devices in question have been shipped back to Spectrum,
      utilizing the return labels provided. The customer has been advised that an
      adjustment has been issued, which offsets the previously assessed charges. The
      customer has also been advised that the Mobile devices must be received within
      a ten-day window, in order to be fully refunded.      

      A
      Charter representative contacted Ms. ****** on July 22, 2022, to discuss the
      above information. The representative provided Charter’s direct contact
      information to Ms. ****** for reference.

      Regards,
      Corporate
      Escalations                                                                                                                                  
      Charter Communications

    • Initial Complaint

      Date:07/12/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint due to the multiple failures of spectrum and their poorly trained staff. For 7 months I have been paying for spectrum voice when I do not even have a landline. I did not consent to having spectrum voice put onto my monthly bill. I’ve been on the phone with spectrum now for 1 hour and 32 minutes trying to be refunded for 7 months worth of spectrum voice charges totaling $90.93. Spectrum failed to update my email address in January 2022 and failed to take off spectrum voice when I called on June 21st 2022. I am being told that I should have checked the final confirmation on my email but how can I check if I no access to the email on my account that I had asked to be changed? Spectrum is incompetent and needs to train their staff to not be thieves. I’m filing a complaint with the original salesperson and the person I spoke to last month. I want a refund or credit to my account totaling $90.93. This money was essentially stolen from me. Absolutely the worst business I’ve ever dealt with.

      Business Response

      Date: 07/25/2022

      **** *** ****

      ****** ******** ******
      ***** ******* **********
      ** ****** ****
      ********* ** *****
      ****** ***** ********
      **** ***** ********
      ****** ***************
      **** ******************************

      ***  ** *** ******** **********


      **** ******* ***********

      This letter is in response to your
      correspondence regarding the complaint submitted by Ms. ******* **********
      involving a billing concern. 

      Charter’s records confirmed that the voice
      service has been removed from Ms. **********’s account and an adjustment has
      been placed on the account.

      A Charter
      representative contacted Ms. ********** on July 19, 202 and discussed the above
      information. The representative provided Charter’s direct contact information
      to Ms. ********** for future reference.

      Regards,
      Corporate Escalations
      Charter
      Communications

      Customer Answer

      Date: 07/25/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******* **********

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