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Business Profile

Cable TVs

Charter Spectrum

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cable TVs.

Complaints

This profile includes complaints for Charter Spectrum's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 14,878 total complaints in the last 3 years.
    • 4,831 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called in to change services months ago customer service placed a suspend on the account and failed to inform me that the suspend was temporary for only 3 three months did not tell me that there was anything else I needed to do I was told that I would only be charged for the cost of the device monthly until paid off I noticed a higher charge posted to my debit card and was told that the suspend was released June 2, 2025 without my authorization or request when I asked to dispute charges and a credit for unauthorized services I was told a lead was taking over the call but was left on silent hold without an answer and they disconnected the call in addition to a credit they need to make some changes in the way that they communicate the rep said that they sent an email out as an effort to let me know about the changes and that is unacceptable email communication should only be used as secondary form of communication for the customer to have a record of the agreement that was discussed and approved verbally I would have never known that there was a change on the account and amount charged if it had not been for the text message from my bank

      Business Response

      Date: 06/28/2025

      **** *** ****

      ****** ******** ******
      ***** ******* **********
      ** ****** ****
      ********* ** *****
      ****** ***** ********
      **** ***** ********
      ****** ***************
      **** ******************************

      ***  ** *** ******** ********


      **** ******* ***********

      This letter is in response to your correspondence regarding the
      complaint submitted by *** ******** involving a billing concern.

      Charter's records reflect that a Charter representative spoke with *** ********
      and reviewed the billing on her account. *** ******** has been informed that
      the charge is valid, but an out of policy adjustment has been made for her
      concern. *** ******** can reach out to Charter directly with any additional
      concerns.

      A Charter
      representative contacted *** ******** on June 25, 2025, and discussed the above
      information. The representative provided Charter’s direct contact information
      to *** ******** for future reference.


      Regards,
      Corporate Escalations
      Charter
      Communications

    • Initial Complaint

      Date:06/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a Spectrum customer for 4 years. In June 2025 I was approached by a Spectrum rep to save money on my bill. In order to do that he said I had to cancel my current plan and open in my wife's name. After the new plan was created and old plan canceled I noticed I got charged full price for the period ending in July 2025 on my old plan. The date the plan was canceled was June 8th and new billing started June 2nd. When I contacted Spectrum they told me that it's their policy to charge full price for services that are canceled in the middle of a billing cycle. This is unethical, however, because they are charging me for future services that I can't use. Meanwhile, the account that we opened under my wife's name is being charged for the same billing cycle. So spectrum is double changing their customers when they cancel. I called and spoke to a representative and supervisor, who both told me this is a policy of the company to charge customers a full billing cycle, even if they cancel service mid billing cycle. It is especially troubling when we have no other option, in our residence, for internet service providers. This means Spectrum can do whatever they want and there is nothing we can do about it. I have no problem paying for services that I use, but not for services in a future month that I cannot use, because those services are already being paid for on another plan.

      Business Response

      Date: 06/30/2025

      **** *** ****

      ****** ******** ******
      ***** ******* **********
      ** ****** ****
      ********* ** *****
      ****** ***** ********
      **** ***** ********
      ****** ***************
      **** ******************************

      ***  ** *** ******** *******


      **** ******* ***********

      This letter is in response to your
      correspondence regarding the complaint submitted by *** ****** Bennett
      involving a billing concern. 

      Charter records indicate on June 25, 2025, a
      representative spoke with Mr. ******* regarding the matter. The cause of the issue
      has been identified and addressed.  The
      representative decided that in this case, an adjustment is to be provided. This
      has since been completed and proper expectations have been set. Interactions
      have been reviewed in an effort to identify coaching and retraining
      opportunities.

      A
      Charter representative contacted Mr. ******* on June 25, 2025 and discussed the
      above information. The representative provided Charter’s direct contact
      information to Mr. ******* for future reference.

      Regards,
      Corporate
      Escalations
      Charter
      Communications

    • Initial Complaint

      Date:06/24/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 20th 2025, I called spectrum to move my service from ******* to *****. This was two days into my billing cycle in *******. I paid my balance, as requested by the rep, we closed out that account, and opened a new on in *******. I was told the old account was paid in full, and I returned the equipment in a timely manner. Otherwise, had they tried to charge more I would have simply gone with a different ISP. After several months, I got a notice that I owed spectrum an amount much higher than I even paid monthly for my service. They said that I owed $86($20 over my usual bill) for the two days of service in *******, even though I was assured that was taken care of when signing up in *****. They were double billing me, even though I only had service in *****. I called to dispute this several times, and the representatives have been incredibly rude. Just unnecessarily rude and hateful. The last person I spoke with was kind, and said it seemed likely to be removed, but again, the dispute failed. I feel I’m being robbed, and I hope we can resolve this without escalating further. I did pay this to avoid negative reporting on my credit, but I absolutely do not owe them this money. They’re stealing.

      Business Response

      Date: 06/28/2025

      **** *** ****

      ****** ******** ******
      ***** ******* **********
      ** ****** ****
      ********* ** *****
      ****** ***** ********
      **** ***** ********
      ****** ***************
      **** ******************************

      ***  ** *** ******** *********


      **** ******* ***********

      This letter is in response to your
      correspondence regarding the complaint submitted by *** ******* *********
      involving a billing concern. 

      Charter records indicate that the *** *********’s Spectrum service in ******* has been
      disconnected, as previously requested. *** ********* has been advised of
      Spectrum’s Monthly Subscription Service billing policy. An adjustment has been
      issued via mailed check, which offsets the remaining final balance.
      Interactions have been reviewed in an effort to identify coaching and
      retraining opportunities.

      A Charter representative contacted *** *********
      on June 25, 2025, and discussed the above information. The representative
      provided Charter’s direct contact information to *** ********* for future reference.

      Regards,
      Corporate Escalations
      Charter
      Communications

      Customer Answer

      Date: 06/30/2025



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******* *********

    • Initial Complaint

      Date:06/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am requesting that Spectrum complete the necessary steps to connect internet service to my address as soon as possible. Despite multiple attempts to resolve this issue, I have not received a clear explanation or timeline for installation, even though my immediate neighbors already have active Spectrum service. As Spectrum is the only internet service provider available in my area, I am unable to obtain internet access elsewhere. I am seeking prompt action and communication to ensure my home is added to the serviceable network.

      Business Response

      Date: 06/25/2025

      **** *** *****

      ****** ******** ******
      ***** ******* **********
      ** ****** ****
      ********* ** *****
      ****** ***** ********
      **** ***** ********
      ****** ***************
      **** ******************************

      ***  ** *** ******** ****


      **** ******* ***********

      This letter is in response to your
      correspondence regarding the complaint submitted by *** ****** **** involving a
      serviceability concern. 

      Charter records reflect that a Charter representative
      communicated with *** ****. The representative informed Ms. **** that ***** ******* *********** **** ****** is a ******* ************** ********** *****
      initiative. Construction is scheduled to begin in some States by late 2021,
      with the entire buildout estimated to be completed by 2027 in most States, with
      some States finalizing construction in early 2028. The representative advised Ms.
      **** to register her address and contact information at www.spectrumruralexpansion.com,
      she will be notified as soon as the services are available at her location.

      A Charter
      representative communicated with Ms. **** on June 24, 2025, and discussed the above information. The
      representative provided Charter’s direct contact information to Ms. **** for future reference.

      Regards,
      Corporate Escalations
      Charter
      Communications

    • Initial Complaint

      Date:06/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Price nearly doubled wirhout notification.

      I call to cancel and was told they pro-rate.

      I cancelled at the beginning of the month. He said pro-rated.

      They charged me the full amount and now say they do not prorate the service only the equipment.

      Business Response

      Date: 06/30/2025

      **** *** ****

      ****** ******** ******
      ***** ******* **********
      ** ****** ****
      ********* ** *****
      ****** ***** ********
      **** ***** ********
      ****** ***************
      **** ******************************

      ***  ** *** ******** ******


      **** ******* ***********

      This letter is in response to your
      correspondence regarding the complaint submitted by **** ******, an authorized
      user, involving a billing concern. 

      Charter’s records reflect that a Charter
      representative spoke with *** ******, the account holder, to acknowledge her
      billing concern and explained Charter's billing policy.  *** ****** confirmed her issue had already
      been resolved by speaking with the billing department.

      A Charter
      representative contacted *** ****** on June 25, 2025, and discussed the above information. The representative
      provided Charter’s direct contact information to *** ****** for future reference.

      Regards,
      Corporate Escalations
      Charter
      Communications

    • Initial Complaint

      Date:06/24/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We switched from our carriers (******* and ****) to Spectrum Mobile and had to do a phone buyout. We were told that the buyout would be processed once the transfer of our phones AND cellular tablet were complete. The phones transferred immediately but **** took an additional 3 weeks to transfer the tablet. Spectrum is now saying that they will not honor the buyout, costing us almost $2,000. I wish we had never switched over and am looking into options elsewhere as I am so disappointed.

      Business Response

      Date: 06/30/2025

      **** *** ****

      ****** ******** ******
      ***** ******* **********
      ** ****** ****
      ********* ** *****
      ****** ***** ********
      **** ***** ********
      ****** ***************
      **** ******************************

      ***  ** *** ******** ******


      **** ******* ***********

      This letter is in response to your
      correspondence regarding the complaint submitted by ******** ****** involving a
      mobile billing concern. 

      Charter records reflect a Charter representative
      reviewed the Phone Balance Buyout eligibility guidelines with Ms. ******. The representative
      informed Ms. ****** the requirements for activating the associated lines were
      not completed within the 30-day required timeframe, which makes the devices
      ineligible for the Phone Balance Buyout program.  An offer was presented to Ms. ****** to receive
      one free mobile line for 12 months as a courtesy since Spectrum as not the
      cause of the delay.  Ms. ****** declined
      the offer therefore no credits were applied.  


      A Charter
      representative contacted Ms. ****** on June 27, 2025,  and discussed the
      above information. The representative provided Charter’s direct contact
      information to Ms. ****** for future
      reference.

      Regards,
      Corporate Escalations
      Charter
      Communications

      Customer Answer

      Date: 07/02/2025



      Complaint: ********



      I am rejecting this response because: while the representative understood that it took an additional 3 weeks to transfer the tablet's registration to spectrum (which was ****'s responsibility) she claimed that because it was not done within seven days, they would not honor the program. We were told that it would be required within seven days of getting everything transferred over, not seven days from initiating the buyout program on the spectrum side of things. This is completely predatory.



      Sincerely,



      ******** ******

      Business Response

      Date: 07/07/2025

      **** ** ****

      ****** ******** ******
      ***** ******* **********
      ** ****** ****
      ********* ** *****
      ****** ***** ********
      **** ***** ********
      ****** ***************
      **** ******************************

      ***  ** *** ******** ******


      **** ******* ***********

      This letter is in response to your
      correspondence regarding the complaint submitted by Ms. ****** involving a billing
      concern. 

      Charter records indicate on July 3, 2025, a
      representative spoke with Ms. ****** regarding the matter. The representative
      found that the eligibility requirements to receive the buyout, including the
      timeframe in which the required documentation must be submitted, had been properly
      disclosed in advance during the initial sale. Since the required documentation
      had not been received within this required timeframe, and the reason for not
      providing the documents within the timeframe was not within Charter’s control, Ms.
      ****** no longer qualified to receive the buyout. Charter’s position on this
      matter remains unchanged. No adjustments or other forms of compensation are
      warranted.

      A
      Charter representative contacted Ms. ****** on July 3, 2025 and discussed the
      above information. The representative provided Charter’s direct contact
      information to Ms. ****** for future reference.

      Regards,
      Corporate
      Escalations
      Charter
      Communications

      Customer Answer

      Date: 07/07/2025



      Complaint: ********



      I am rejecting this response because: Spectrum is aware that we submitted the paperwork once the tablet was released from ****.



      Sincerely,



      ******** ******

    • Initial Complaint

      Date:06/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Spectrum unexpected shut off my internet without my approval with all of my payments made on time because someone who doesn’t live in my address claimed to live at my address and requested that my internet be turned off. With no questions asked, spectrum did it and even sent me the equipment intended for the other party to my address. So I call to get my internet turned on and now they are asking me for proof of me living at my home so I send them a literal mortgage agreement with the address. I will attach that here. Yet for some reason they are unable to process the literal proof that was accepted by the ***** government to issue me ID’s. I had been using their internet service for 5 years up till now with no questions about my address and now this random person named Jesus Maldonado decides he wants to turn off my internet and they don’t ask him any questions or any proof. Now, they said he sent them proof of residence, but I don’t believe that at all since I literally live in my residence and can prove it with my literal mortgage agreement. So I am almost certain that they lied about having told me that they checked the guys address. Here are the e-mails of the supervisors I had to talk to about this that told me that they could not verify my address: ************************** and ********************.

      Again, I am just trying to get my internet turned on and they are not allowing me to because they either took false proof that they didn’t verify correctly (because I know I live in my own home) OR they didn’t properly verify the individual who called them to turn off my internet. Now they don’t want to admit it cause I’m sure it could get them in legal troubles to have allowed someone to just shut off my internet with no proof of residence from them person who called to do it, but I could almost guarantee to you that they lied to me and don’t have proper documentation cause I live in my home and I know it. Please get them to turn my internet on that I pay for.

      Business Response

      Date: 06/27/2025

      **** *** ****

      ****** ******** ******
      ***** ******* **********
      ** ****** ****
      ********* ** *****
      ****** ***** ********
      **** ***** ********
      ****** ***************
      **** ******************************

      ***  ** *** ******** *******


      **** ******* ***********

      This letter is in response to your
      correspondence regarding the complaint submitted by *** *******
      ******* involving an account maintenance concern. 

      Charter records indicate that a
      representative spoke with *** ******* regarding an account concern. A
      representative advised *** ******* after further review of the account the
      account is now updated with the correct information. *** *******'s equipment
      has been updated to be in compliance with his service. Interactions have been
      reviewed in an effort to identify coaching and retraining opportunities.

      A Charter
      representative contacted ***
      ******* on June 25, 2025, and
      discussed the above information. The representative provided Charter’s direct
      contact information to ***
      ******* for future
      reference.

      Regards,
      Corporate Escalations
      Charter
      Communications

    • Initial Complaint

      Date:06/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May the 23rd, 2025 I made two $40.00 payments to Spectrum that equaled $80.00 for my $80.00 bill that was due in May as well as, April’s because it was a past due payment. On May 24th, 2025 both $40.00 payments went through my bank to spectrum. On May the 27th, 2025 spectrum refunded me $40.00 on there own, I never asked for a refund…spectrum representative said on 6-20-25 that they refunded it because they thought it was a duplicate bill. I thought they had refunded it because I had gotten charged three times. So now in June spectrum is wanting me to pay $90.00 for both my bill current bill and a bill they said I didn’t pay. But I did pay it and I have proof of payments. And this is fair and all I got told by the representative is that it was automatic on spectrum side. And because spectrum returned it now I have to repay $40.00 on top of my June $40.00 but now there telling me I owe $50.00 . When I asked why my bill was $50.00 in June she said I didn’t pay April bill then when I show I did she said incident pay march’s bill then she said I didn’t pay feburys but Febury my bill was $0.00 because it was positive $10 (-10) she said I didn’t pay Januarys bill either. But when I pointed out that I paid all them months and I have proof. I’m just told I’m responsive for the $90 and I need to pay it. I don’t owe nothing but $40.00 for June. Not $90.00 and not $50.00. I paid my bills and spectrum refunded the money and now I’m told I haven’t paid nothing and I owe it. This is stupid and not fair. The representative was rude at the end and made me feel like I was stupid I didn’t know what I was talking bout and no matter what I am still responsible no matter if I paid my bills.

      Business Response

      Date: 07/01/2025

      **** ** *****

      ****** ******** ******
      ***** ******* **********
      ** ****** ****
      ********* ** *****
      ****** ***** ********
      **** ***** ********
      ****** ***************
      **** ******************************

      ***  ** *** ******** ************


      **** ******* ***********

      This letter is in response to your
      correspondence regarding the complaint submitted by *** ***** ************
      involving a billing concern. 

      Charter records reflect that Ms. ************
      spoke with a Charter representative. After an investigation, Ms. ************ was
      informed that all the charges on her account are valid, and no billing adjustment
      is warranted at this time. The representative explained the payment process and
      advised her that because two payments were made for the same amount on the same
      day, Charter proactively refunded one of the payments back to her bank account.
      She was also informed that her bill recently increased because her Wi-Fi
      promotion had expired. Charter has applied a one-time adjustment for the
      current billing cycle.  

      A Charter
      representative contacted Ms.
      ************ on June 25, 2025, and
      discussed the above information. The representative provided Charter’s direct
      contact information to Ms.
      ************ for future
      reference.

      Regards,
      Corporate Escalations
      Charter
      Communications

    • Initial Complaint

      Date:06/24/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      June 23 I entered this store for assistance with my account. I didn't notice the check-in kiosk at the entrance and walked up to Wellington D********** counter. He didn't acknowledge my presence in any way, or ask if I checked in at the kiosk and just simply ignored me. In the mean time, another customer arrived and checked in at the kiosk. Wellington called him up. Realizing that there was a check in kiosk, I then checked myself in and returned to Wellington's counter behind the customer he was now helping. When Wellington finished that transaction, he then called up another customer who arrived/checked in after me. This customer had to point out to Wellington that I'd been waiting in line when he arrived and should be helped next. Wellington called me up, at which point I asked him why he would just let me stand there, calling up customers that arrived after me, without asking if I needed help or directing me to the check in kiosk. He became defensive and responded, "I didn't know why you were here". I responded by asking him whether it wouldn't be obvious I'm there because I need assistance from Spectrum. He just kept repeating the same statement. I asked for his and his manager's name, at which point he pointed to his badge and another employee in the store who had been with another customer. I told him that I thought it was bad customer service to call up customers who enter after me without so much as inquiring if I need help, at which point he rudely said, "Well now I'm not going to help you" and called up the customer behind me in the queue. The store manager walked over and inquired about the issue, but didn't seem very concerned. He tried to offer the excuse that the kiosk queue doesn't work correctly. I suggested that should be cause for employees to be more attentive to customers standing at the front counter, rather than just helping people that arrive after them. I won't be going into this Spectrum store again and am considering a new mobile provider.

      Business Response

      Date: 06/29/2025

      **** *** ****

      ****** ******** ******
      ***** ******* **********
      ** ****** ****
      ********* ** *****
      ****** ***** ********
      **** ***** ********
      ****** ***************
      **** ******************************

      ***  ** *** ******** *******


      **** ******* ***********

      This letter is in response to your
      correspondence regarding the complaint submitted by *** **** ******* involving
      an experience concern. 

      Charter records reflect that a Spectrum representative
      contacted Mr. ******* to acknowledge his experience at the Spectrum Store. The
      representative informed Mr. ******* that the experience in the local office should
      have never happened and that a storewide training would be conducted.

      A Charter
      representative contacted Mr. ******* on June 24, 2025, and discussed the above
      information. The representative provided Charter’s direct contact information
      to Mr. ******* for future reference.

      Regards,
      Corporate Escalations
      Charter
      Communications

    • Initial Complaint

      Date:06/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      7/3/2024 Went to Spectrum in ********* to purchase new cell phone I wanted to pay full amount to purchase it The clerk charged me $78.73 on my change card as a first payment told her no I wanted to pay full amount She said she could not credit the amount back but a supervisor would have to do that and she would have her do it, and then charged me the full amount $904.16 for the phone My husband purchased a phone at the same time time , turned in his phone .
      , and they gave him credit They charged him $880.79 They let me keep my old phone for a couple weeks and then when I turned it in said they would credit my account $110.00 trade in I turned it in There has never been any credit on my account for the $78.73 or the trade in of $110.00 I have made 4phone calls asking for the money to be credit back and every person said they would look into it and I have never received and money back I made phone calls 8-5-2024 Jarad 1-17-2025 Thomas 2-20-2025 Kathy an other Heidi And 6-23-2925 Lisa and Sierra I feel they scam Senior Citizens knowing we don’t always understand everything Especially why at that very moment they could not credit my account back

      Business Response

      Date: 07/01/2025

      **** ** ****

      ****** ******** ******
      ***** ******* **********
      ** ****** ****
      ********* ** *****
      ****** ***** ********
      **** ***** ********
      ****** ***************
      **** ******************************

      ***  ** *** ******** *******


      **** ******* ***********

      This letter is in response to your
      correspondence regarding the complaint submitted by *** ******* *******
      involving a Mobile billing concern. 

      Charter representative has reviewed *** *******
      account and based on the findings, her Mobile Billing concerns have been
      addressed and a billing adjustment was applied to the account.

      A Charter
      representative contacted *** ******* on June 26, 2025, and discussed the above
      information. The representative provided Charter’s direct contact information
      to *** ******* for future reference.

      Regards,
      Corporate Escalations
      Charter
      Communications

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