Airport Parking Reservations
AirportParkingReservations.com, Inc.This business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 28 total complaints in the last 3 years.
- 7 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/21/2023
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
These perverts have engaged in the practice of buying and selling personal information such as information that identifies my computer so that if I go onto their website without signing in, that they can know who it is and send me an email encouraging me to make my purchase. It’s perverted. They’re doing this in cahoots with a company called ******** who they decided apparently aligns with their perverted values. It needs to be called out every time it occurs. It unnecessarily puts me at risk for identity fraud. And it is the reason in this case and many more in the future why this company that is staffed by perverts will not be getting my business.Initial Complaint
Date:11/07/2023
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I booked a round trip reservation for airport pick up and drop off. (Reservation ID *****). The airport pick up went smoothly. The pick up on our return to the airport on Oct 11 @ 5:10 pm did not fulfil our reservation that we pre-paid.
The driver arrived and would not take the amount of passengers and luggage that we booked. (in accordance with the reservation as well as international flight baggage allowance. We DID NOT HAVE EXCESS BAGGAGE) He forced us to send half our luggage and passengers in another car that we had to frantically book. The driver's "company" he worked for tried calling me, calls would not go through and they kept texting me saying to get another ride to the airport.
Car Easy Go (as far as I know this is the company I was dealing with via Whatsapp) directed me to ***************** for a refund.
***************** has twice now rejected our request for a refund and has wrongly accused us of not being at the pick up spot and the driver could not find us - therefore they are not refunding.
***************** is not taking any responsibility for sending a car that was not suitable for our reservation. They took their money and ran.Initial Complaint
Date:10/09/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I pay a parking space in ***** for $86 using web page.
at the parking facility I was told That I need to oay double becsuse my vehicle was a truck
****** ********.
at web booking they ask for detail infotmation of type of vehicle including color, licence plate .
this company is associated with WAY company that had multiple issues as wellBusiness Response
Date: 10/24/2023
Hi,
Although we are a reservation service for parking lots, we are not involved in their daily operations. All information provided on our site is supplied by our parking partners. Based on the information provided, I was unable to locate a reservation, therefore I cannot review your reservation details. If the charge is associated with an oversized vehicle, then you would need to contact the parking facility with any additional questions or concerns.
Typically, vehicles that take up more than one space are subject to additional charges, payable at the lot. In addition, some lots have an additional fee for oversized vehicles (larger than a 4-door sedan). In general, SUVs, vans, and full-size (or crew cab) pickup trucks would be classified as oversized, although it varies by location.
Initial Complaint
Date:05/22/2023
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Feb. 18 at 12:21 am, I made a reservation through AirportResrevations.com to park my car at:
******** ****** Parking
***** ************* ****
******* ** *****
###-###-####
I prepaid $81.47 via ******.
I was scheduled to drop off my car at 11:30 am on Feb. 18. I used GPS to find my way to the address listed above. There was no parking lot at that address. I called the number listed above. I asked the man who answered for directions. He stated that the lot was full and they could not take my car. I told him I had prepaid and was expected. He said he was "just a driver" and that his boss told him that if anyone called, he should tell them the lot was full and they couldn't take anymore cars. I repeated that I had prepaid and was expected. He apologized and said he was only telling me what his boss asked him to say and ended the call.
After I scrambled to find parking so I wouldn't miss my flight, and paid more than double what I had already paid, I emailed AirportParking.com (I could not find a phone number) and explained the situation, asking for a refund. I received an autoreply assuring me they would contact me soon. They did not.
After several more emails, they finally replied and said they could not refund my money, but would give me a partial credit. They first said no refund because I hadn't cancelled my reservation within their prescribed time limits. When I pointed out that THEY cancelled my reservation, they then said they couldn't give me a refund because I waited until May to contact them. When I sent screenshots of my February and March emails, they said they could not issue a refund because they don't have a record of those emails.
I won't be using their "service" again, so a credit, partial or otherwise, is not acceptable. I would like a full refund. It's the least they can do since I had to spend approximately $200 to find other parking at the very last minute.
I've attached the email correspondence - please sort by date to see the entire thread. Thank you.Initial Complaint
Date:05/08/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a credit of $226.14 from my cancelled trip on November 2022.
I am trying to use that credit for my upcoming travel on May 11, 2023. My account reflects the credit and it is applied to cover my parking dates in its totality. The issue is that once I click on 'Complete Reservation', nothing happens.
My complaint is from the lack of response from airportparkingreservations****. I've filled two Customer Service requests to no avail. Last November they responded the day after my inquiry. The telephone number listed goes to a recording and I've left two messages in the last 5 days with no response.
Thank youBusiness Response
Date: 05/30/2023
We are currently experiencing a high volume of customer reach out and are working diligently to get back to every customer in the order their request was received. We responded to this issue on 5/5/23 with instructions on how to troubleshoot this issue. We are in no way responsible for a customer who is unable to complete a reservation due to a technical issue on their side. We received 3 emails with no reservation dates or information so we in no way can complete a reservation on behalf of the customer. We can be reached via phone at ###-###-####, mon-fri.Initial Complaint
Date:04/06/2023
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a parking reservation for May 19-24, 2023, at *** ******* **** * in ** *****. My flight is now leaving earlier than my reservation. I need to arrive about 3 hours earlier. I cannot find any way to extend this reservation. I tried calling. I get put on an extended hold, and then the call is dropped. I tried emailing, and I only get a response thst says they will contact me soon, but they are busy. That was over a week ago! I have no idea what to do. I think this may be a scam. There should surely be a way to extend a reservation, because flight times do change beyond the passenger's control.Initial Complaint
Date:03/07/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear BBB,
I made a reservation for a parking space for an upcoming trip. Here are a few details:
Reservation ID: *******
Check-in Date: 3/10/23, 7:30pm
Check-out Date: 3/17/23, 10:30pm
I made the reservation online today, 3/6/23 at 1:37pm CST
I have only paid $12.95, but have $85.29 remaining.
AirportParkingReservations.com said they would email the receipt, "A copy of your receipt has been emailed to you." This did not happen.
I am concerned it is a scam, as I realize I didn't book directly with the parking garage. I have contacted them via their website to cancel the reservation. I have not yet received a response. They do not have a phone number to call to cancel. My greatest concern is that they have my credit card information.
Thank you for your help with this matter.
Sincerely,
******* *******Business Response
Date: 03/21/2023
Hi,
We received your request for a reservation cancelation on 3/6 and processed a full refund back to the card associated with the charge, the same day. I would advise that you contact your financial institution regarding this issue as any same day cancellation charge will simply disappear from your banking statement. I have attached a copy of the our response, after you emailed requesting the cancelation. If you don't see that correspondence, you might want to check your promotions/spam inbox in gmail. This may also be the inbox that your receipt was delivered too.
Customer Answer
Date: 03/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *******Initial Complaint
Date:02/24/2023
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Below is the exchange with the business. Although it's a service provide I booked through them and since I had no resolution with the business contracted I contacted the business I booked the reservation with. (first message is the lowest)
AirportParkingReservations****- Customer Service
February 24, 2023
Once again, this needs to be brought up with the manager/ owners of this lot. There is no recorded prior history of this activity at this lot and they have been on our site for over twenty years. Please note we will mention this incident to the owner, but we are not able to interject in this matter.
Daniel K**** *** Accounts Manager
------------------------------------------
AirportParkingReservations****- Customer Service
February 24, 2023
I did contact them and nothing was done or even acknowledged so I was hoping you could help since I booked through you.
I'd assume you vet the service providers you offer services for and I feel like joy riding in a car that's supposed to be kept in their facility would be something requiring further investigation.
------------------------------------------
AirportParkingReservations****- Customer Service
February 24, 2023
Hello,
Although we are a reservation service for Pride Airport Parking, we are not involved with their daily operations. You may wish to contact the lot directly at ###-###-#### for further assistance.
Sincerely,
AirportParkingReservations****
Daniel K**** *** Accounts Manager
------------------------------------------
AirportParkingReservations****- Customer Service
February 24, 2023
Hello, I dropped my car off at pride parking last friday and my range was at 124(I didn't look at actual miles), when I picked up the car on Wednesday it was at 77, there's a 50 mile discrepancy and no explanation for it, I brought it up to the employee who was dismissive and said manager would contact me but I still haven't heard anything.Initial Complaint
Date:01/18/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased parking for 13 days through airport parking reservations from Jan 17-Jan 29 at the four points hotel at **** ******* **** in Mississauga- when I got there I was told that the parking reservation was not valid and they would not accept it. I printed off the receipt and showed them the paperwork as I was told in the reservation but still they charged me to park at the hotel. I paid $175 CDN (charged $137.08 USA dollars on a May 25, 2022) through airport parking and it was completely voided and the hotel said they do not work with this company and others around Christmas tried to park there as well!Customer Answer
Date: 02/17/2023
***** ***** ********** *************************************
***** ******* ******** *** **** ***** **
*** ********** ***********************
******** *** *** **** * *** ******* **** *** ******* *********** ********* ********* *********This complaint can be closed as they issued me a full refund.
Thank you,
Sarah***** **********
*** ******* ******** ******** ****** * ******** ****** *****
****** ******* ************Initial Complaint
Date:01/17/2023
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My wife and I were scheduled to fly from ******* to ****** on Christmas Eve (Dec 24). A blizzard paralyzed ******* closing the airport and roads from Christmas Eve until the following by order of civil authority. We had reservations to park our car at ******* *** ******* ******* ************* Airport, but that was impossible given that the roads and airport were closed and the ******* *** parking lot was unplowed and impassable. I contacted ******* *** after Christmas for a refund, but they said they couldn't help as I had made the reservation through airportparkingreservations****. That surprised me as I was led to believe I'd been dealing solely with ******* *** and thought I was making the reservation through them. Contact with rportparkingreservations.com is strictly by email. At first they told me I could have no refund as the reservation period had expired. I explained the problem one more time, and they wrote back saying they would give me a credit on my airrportparkingreservations.com account. I wrote that I had no account and wasn't sure I would use the service again. They wrote back that I could use my email address to access the account and when signing in to use the "Forgot password?" link to reset the password. That is supposed to trigger an email with a password reset. I have tried this several different times on different devices using different internet search platforms and have never received an email. I am frustrated that I have had to spend this much time on this matter and feel that I should simply get a complete refund credited to my credit card given the extraordinary circumstance everyone in ******* had to deal with at the time. Your attention is appreciated.
Sincerely,
****** * ****
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