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Business Profile

Airport Parking Reservations

AirportParkingReservations.com, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Airport Parking Reservations.

Complaints

Customer Complaints Summary

  • 28 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/13/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In short: the company promised/confirmed a certain price (that included a $5 discount) online however refused to honor the price at the end of the "contract". This happened on/around November 24th. The amount after the paydown was $82.

  • Initial Complaint

    Date:12/22/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a reservation thru Airport Parking Reservation to park my car at **** ********** Airport but had to cancel my travel plans because many of my family members have the flu which would be dangerous to us elderly

    I wrote to them but did not even get the courtesy of a reply.

    Please help me.

    Thank you

  • Initial Complaint

    Date:11/28/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed a request for a parking space using airportparkingreservations.com on November 23, 2022. When placing the order, I entered my card information and I got an error message claiming it didn't go through. Then I noticed my account was charged $95.49 by this company. I called the ParkingSpot where my reservation was and they said they never received my request and even if they had, the lot was full and unable to accommodate me. I have reached out to them 3 times over the past 4 days and have received no response other than a "no refund policy". I feel that I am entitled to a full refund because they should've never sold me a parking spot that wasn't available.

  • Initial Complaint

    Date:11/28/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a reservation for parking near *** ******* in ****** ** and paid $82 up front through Airportparkingreservations.com. When I arrived at the lot where i made the reservation I was told there was NO SPACE. It was pouring rain and i was already late due to the bad weather. Huge stress trying to find another space at the last minute. The clerks treated me very rudely, actually laughed at me.

    I was charged the full fee despite there being no actual service received. There was zero communication between the booking agent and the parking lot. Another person there was in the same situation, also had paid and reserved weeks beforehand. There is terrible stress in this situation. This company clearly is running a fraudulent operation and needs to be penalized.

  • Initial Complaint

    Date:10/24/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to book a parking reservation at the parking spot. When I put the parking spot into my browser this company came up with the parking spot listed in its name so I booked my reservation. I have a family member who went into the hospital so I could not travel so I called to cancel the day before and it says nonrefundable. I feel this is totally unacceptable practice and I think this company is terrible the way they do business.

  • Initial Complaint

    Date:09/08/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We wish to be removed from Airportparkingreservations.com website as a hotel parking lot with free shuttle. We receive complaints when we never signed up to provide shuttle to this company and we realize it is a scam, as they pre collect payment and do not pay our business anything in return, but expect us to provide shuttle to and from airport. We do not wish to be listed on their website or play a part in this scheme. Thank you in advance for your assistance with this matter. The following is an email we sent to the company and never got a response from them.
    Hello and good morning!

    We are reaching out for additional information regarding this "new" account. We apologize in advance, but everyone we have contacted from our property side are confused as to how we became to exist on your website, and how do we the hotel receive payment for allowing vehicles to park at our location, and for our shuttle service, when everything from the email says it is all "pre paid".

    Our director of sales, as well as our consultants have not done this "enrolling" so if you could please enlighten us it would be very helpful.

    If you could let us know when we became "live" on your website,
    "who" signed us up for this website,
    "how" we collect any form of payment for parking and shuttle service

    These are the questions we have at the property level, along with who we may speak with in regards to the senior person who is responsible for signing up hotels for your website?

    Kindest Regards
    **** ******* **** ***** * ***** * ** ******* *** ******* **** **** ******* ******* ******** ***** ***** ************* 

  • Initial Complaint

    Date:09/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reserved a ride from my address to the *** ***** airport with a pick up time of 0400 on 26 August. I exchanged text messages with the driver and/or company representative on 25 August confirming the pick up location, time, and gate access instructions.
    At approximately 0400 on 26 Augustine received a text that the driver was unable to make the pick up, but another driver was being called and would arrive in 5 minutes, this driver never arrived. I texted back and forth for 40 minutes before getting my own ride.
    When I contacted *************, they responded with a screenshot, without time stamp, of a “marker” at the pick up point. They further advised that only the driver could authorize a refund and that the driver said he was there for pick up.
    I have all text messages that prove otherwise. As a matter of fact the original driver wanted to refund me via *****, but I refused as I no longer trusted this company.

  • Initial Complaint

    Date:07/29/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7/28/2022 7:15am- Needed parking for upcoming vacation. Chose (or thought I did) ***** **** in ************. This was made through a third party, Airport Reservations.com. My husband let me know within 10 minutes of making said reservation, that we would not need to park our car. I have been trying since yesterday at 7:30am to cancel this reservation with no luck. The number provided ###-###-#### to contact them does not have an actual person to speak with. The message states to leave your confirmation number, and name and phone number and they'll get back to you. I have not heard anything. I did cancel (or thought I did) my reservation, however, when I called my bank this morning, they said the $166.90 was taken out of my account. I have included my initial reservation, a screenshot from their website showing cancellation process and an email from ***** **** stating they can't do anything to help since it's a third party. I am requesting immediate refund of the $166.90. My Reservation ID is # ******* for Airport Parking Reservations. The BBB gives this company and F rating. Not sure why they're allowed to continue doing business. Thank you in advance for your assistance in resolving this matter.

AirportParkingReservations.com, Inc. is NOT a BBB Accredited Business.

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