We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Powersports Dealer

Scranton Powersports, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Powersports Dealer.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction
    6/29/2024
    Purchased 2019 ****** ******** ******
    The bike was advertised with ABS option verbally confirmed with the sales representative if the Bike has ABS option and was confirmed the bike has ABS. Upon purchasing and using the bike for 2-3 week i found out the bike did not have ABS. Unfortunately found out when the brakes locked and the bike skid a bit.

    Business Response

    Date: 08/17/2024

    The motorcycle marketing states that abs is a option its does not specifically state that it has ABS. The sales rep and sales manager did not state it had ABS. I did offer the customer a resolution since he did not pay for a bike that has ABS I offered to split the cost of installation with him as a good will and he refused. 

     

  • Initial Complaint

    Date:11/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought machine from Scranton PowerSports in **. They sold us exstended warranty with machine that is pretty much a scam. *********** ******* warranty. The machine has 1015 mikes on it 94 hrs n differtial went on it. 3000$ cost of repair out of my pocket if I had them repair it since warranty company is denying it. Because service wasn’t done annually it was done at 1000miles instead all other service was done. I dropped my machine off in one piece got it back in several pieces. As you seen in pictures below.

    Business Response

    Date: 11/22/2023

    Customer brought us the machine because the rear differential was locking up. We attempted to get warranty coverage through ******* ******* ********* (****** ***********). They asked for disassembly and photo of damage internally. We did as much and then they asked for service records. The customer could not provide service records and was confused that he would need documentation about the differential being serviced because it was right at the initial mileage requirement for servicing. The customer called the warranty company but they said he hadn't met his maintenance requirements he called us back still confused. I called the warranty company directly for a clear explanation and they stated the owners manual states the machine needs to be serviced annually and since the customer could not provide records they would not cover the warranty repairs. I called the customer back and explained to him as carefully as I could the situation at hand. I asked him to get me anything he could tat we could use to work with the insurance company. He was able to find one receipt for engine oil change parts but that was not enough for the company as they needed documentation on the rear differential. The customer was very upset and told us he was coming to get the machine then and there. There was no time to schedule any reinstallation of any parts and the customer was aware and said he would take it as is and fix it himself. We charged him nothing for all of this time because of the situation. The customer then started posting about his bad experience and this warranty company on on social media. We again reached out to see what he did not understand and also offered again to reinstall the differential. He declined and then apparently started his proceedings with the BBB. Any more information you would like we would be happy to assist.

    Business Response

    Date: 11/22/2023

    Date Sent: 11/22/2023 11:45:21 AM

    Customer brought us the machine because the rear differential was locking up. We attempted to get warranty coverage through ******* ******* ********* (****** ***********). They asked for disassembly and photo of damage internally. We did as much and then they asked for service records. The customer could not provide service records and was confused that he would need documentation about the differential being serviced because it was right at the initial mileage requirement for servicing. The customer called the warranty company but they said he hadn't met his maintenance requirements he called us back still confused. I called the warranty company directly for a clear explanation and they stated the owners manual states the machine needs to be serviced annually and since the customer could not provide records they would not cover the warranty repairs. I called the customer back and explained to him as carefully as I could the situation at hand. I asked him to get me anything he could tat we could use to work with the insurance company. He was able to find one receipt for engine oil change parts but that was not enough for the company as they needed documentation on the rear differential. The customer was very upset and told us he was coming to get the machine then and there. There was no time to schedule any reinstallation of any parts and the customer was aware and said he would take it as is and fix it himself. We charged him nothing for all of this time because of the situation. The customer then started posting about his bad experience and this warranty company on on social media. We again reached out to see what he did not understand and also offered again to reinstall the differential. He declined and then apparently started his proceedings with the BBB. Any more information you would like we would be happy to assist.

Scranton Powersports, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.