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Business Profile

Property Management

Blue Garden Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Blue Garden Management's headquarters and its corporate-owned locations. To view all corporate locations, see

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Blue Garden Management has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/18/2024

      Type:Facilities Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Rat infestation in the apartment i rented from Ethan at blue garden management, rat feces and urine allover the apartment the smell is disgusting and making me noxious everyday, no accountability from management resolution, and being ignored. Found a dead rat along with joints, garbage and burnt plastics in the radiators last week and saw a rat run across the kitchen while at home. Structural damage to the wall, concrete and steel mesh falling off the wall underneath the radiators producing a strange smell, which was covered with rocks to hide. Car was towed because management forgot to give me a parking permit resulting in damages of over $1000 to my car.

      Business Response

      Date: 07/05/2024

      Pls call into our office at ###-###-#### and ask to speak with abraham and i would love to get your concerns resolved

      Customer Answer

      Date: 07/09/2024



      Hello i was told to send an email from the bbb regarding my case number : ******** Could not come to an agreement or resolution with business, and are threatening to send my lease to collections agency. My phone number is ***********

       

      Thank you,

      ***** ************

       

      Customer Answer

      Date: 08/12/2024

      Blue garden is now refusing to return my security deposit at all, i have sent them an email with my new address they asked me to call Ethan. After speaking to Ethan he refused to send my security deposit to me. It has been over a month i have left the apartment and over 2 months since the rat infestation began, i recently had to sell my car because of the damages sustained from being wrongfully towed at the property. 

      Business Response

      Date: 04/04/2025

      Dear Tenant

      We take your concerns very seriously and sincerely regret any distress you have experienced. At Blue Garden Management, we strive to maintain a safe and comfortable living environment for all our residents.

         Regarding your concerns about pests, we have had a professional pest control service come treat the apartment several times. We routinely treat our properties weekly. 

         In reference to structural concerns, we are committed to maintaining our buildings to high standards. If there was damage that needed repair, we asked that you submit a maintenance request so that our team can promptly assess and address any necessary fixes but we have  no requests on file.

         As for the parking permit issue, we sincerely regret any inconvenience. We have since parted ways with this towing company a few months ago. If you have any issues you should give them a call to resolve any issues. 

         Our goal is always to provide responsive service to our tenants, and we encourage open communication to ensure all concerns are properly addressed.Sincerely,

      Blue Garden Management

      Customer Answer

      Date: 04/12/2025

      I still never recieved my security deposit or any compensation for my vehicle or experience  that i had. This issue is still unresolved.

    Blue Garden Management is NOT a BBB Accredited Business.

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