Reviews
Customer Review Ratings
Average of 210 Customer Reviews
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Review fromLynn D
Date: 07/06/2022
5 starsAnswered my online inquiry on the same day. Helped me make sure I was ordering the correct replacement cover. Highly recommend. Have used their products for many yearsReview fromPerry J
Date: 07/05/2022
5 starsRare to have such nice employees in the customer service field. In this case, the agent was MOST pleasant and knowledgeable to find some unusual parts. It was a pleasure to have such an awesome experience.Review fromPaula S
Date: 07/02/2022
5 starsChistina D****** provided excellent customer service. She assisted in finding the items that I needed and in setting up the sale. She made everything easy. She was patient and paid attention to the details of my Shelter Logic needs. I look forward to working with her in the future.Review fromKim L
Date: 06/29/2022
5 starsKim L
Date: 06/29/2022
Best Customer Service, they LISTEN to their Customers and appreciate them.Will continue to be a Shelter Logic Customer.
ShelterLogic Corp.
Date: 07/07/2022
Thank you for your review and letting us know. We strive to provide extraordinary service and so glad you will continue to be our customer. Thank you again!Review fromWilliam H
Date: 06/29/2022
5 starsWilliam H
Date: 06/29/2022
I spoke to ********** she was very helpful, and professional. She understood the problem and helped resolve it in a timely manner. I would recommend Shelter Logic for your Shelter needs. AAA+ShelterLogic Corp.
Date: 07/01/2022
We are so happy Christina resolved the problem for you. Thank you very much for your review and being our customer!Review fromLiz B
Date: 06/28/2022
5 starsLiz B
Date: 06/28/2022
I spoke with Christina D in the customer service department, and she is incredibly helpful. She solved our issue so quickly and with clarity and friendliness. We love our beach chairs, and look forward to the replacement.ShelterLogic Corp.
Date: 07/01/2022
We are thrilled you love your beach chairs! Thank you for taking the time to tell us about your customer service experience with Christina. She will be recognized because of your feedback. Enjoy your summer!Review fromDianne J
Date: 06/23/2022
5 starsDianne J
Date: 06/23/2022
Spoke to Lee Ann - friendly - helpful - I was able to order the part needed without any problem. Thank you!ShelterLogic Corp.
Date: 06/24/2022
Thank you for taking your time to let us know about your experience with Lee Ann in our Customer Service department. We are glad you received friendly and helpful service as that is our goal to provide every time.Review fromMIchelle M
Date: 06/23/2022
5 starsMIchelle M
Date: 06/23/2022
I ordered a Solano 10x6 Gazebo from ******* which was fulfilled by *** ********** The box arrived in terrible shape; very old looking, taped together, and open ends. I suspect it was shipped like this from the seller and this was not the shipper's doing. The first piece needed to start building the gazebo was missing and another part was badly bent that we would not have been able to correct. I called ShelterLogic and spoke with Christina D******. She was very helpful and, after looking into things on her end, discovered that she could not just send me the missing/bent part and would actually have to send me a whole new boxed gazebo. While I was at first taken back at the prospect of having another 71lb item shipped to me, she pointed out that I would at least then have spare parts if anything were to ever happen to the canopy. The new gazebo arrived quickly and the box directly from the manufacturer was in perfect condition and nothing like what the retailer sold me. I'm happy that ShelterLogic was able to help me and that I did not have to try to go through the original retailer which likely would not have been as successful an experience. And I also really love my gazebo and am glad I purchased this ShelterLogic item!ShelterLogic Corp.
Date: 06/24/2022
We are so happy that you purchased a ShelterLogic gazebo and love it! We are sorry to hear you had issues with the shipment but we are glad Christina could make this right for you! Thank you for your feedback and being our customer.Review fromDarrell P.
Date: 06/22/2022
5 starsDarrell P.
Date: 06/22/2022
Had a minor defect on a new QuickShade. Called number on instructions. Got a nice human on the phone (Christina D.) who took care of issue with NO hastles. Very cool to talk to a person, no scripting, not condescending, and just fixed the issue. Took like 2 minutes. Done! Find your frame number on a sticker and it speeds things up. Thanks for the help Christina!ShelterLogic Corp.
Date: 06/23/2022
Thank you for telling us about your experience with Christina! We strive to provide excellent products and service. We are sorry about the minor defect but so glad it was fixed for you.Review fromMike L
Date: 06/20/2022
5 starsMike L
Date: 06/20/2022
I recently purchased a ShelterLogic AP 10x20 canopy/gazebo model# 26020. I had 2 grommets one on each of the 20' sides rip out and I had 4 poles that bent. I did register my product. I went on line to file a claim and it said that if the product was purchased within 30 days to call and submit a warranty claim rather than submitting it on line. I called and spoke with Lee Ann S***** absolutely awesome!! I followed the instructions had the parts #'s available and within 15 minutes Lee Ann had the parts ordered and shipped with an ETA of the end of the week. I was very surprised, we all know how these warranties work, you call get the run around and never really get any resolution. Not this time, it was painless, Lee Ann was genuinely concerned with my issue, resolved it and I was done. Lee Ann speaks volumes for Shelter Logic, this type of customer service goes a long way with me. Thanks for what you do.ShelterLogic Corp.
Date: 06/23/2022
We are sorry to hear you had damaged parts but so happy that Lee Ann provided you a painless experience. Thank you for taking your time to provide us this feedback and we appreciate you being our customer!
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