Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a water damage in my bathroom's unit . And the management company are refusing to file a claim on their insurance, because they claimed I caused the damage, even though i'm fully cover. I have tried to solved this problem with the manager Dennis L**** and Andy , but they been nasty and not professional with this matter. When I tried calling them, they don't let me speak and they hung up the phone on me. They have also said that they will see me in court, because they will not file a claim. Also, I have sent may emails asking about the bylaws and the contact of the President of the Board of Directors, and till this day, I haven't got any answer back.

  

  Business Response

  Date: 03/24/2025

  The unit owner put this claim for water damage under his own homeowners insurance carrier. His homeowners insurance paid him approximately $ 2,500. *** **** ***** Condominium Association authorized G & W to get the unit repaired. The unit owner was told he was responsible to pay the $ 2,500 insurance deductible portion of the claim to get the work completed. A date was agreed upon to repair the unit. When the maintenance crew arrived the unit owner told the maintenance crew that he paid a contractor $ 1,600 to do the work and told the maintenance crew that was scheduled to work to leave.

  *** **** ***** Association was of the opinion that there was no need to put in an insurance claim as the maintenance crew was going to do all the work for the $2,500 insurance deductible the owner received.

  The unit owner did not give *** **** ***** Association the $ 2,500 as obligated and appears that the unit owner pocketed the insurance funds he received. Unless the unit owner pays the $ 2,500 to *** **** ***** Association they are under no further obligation on this claim.

  We have also asked the unit owner for a certificate of insurance and a copy of his contractors home improvement license. To date the unit owner has refused to give *** **** ***** Association those documents. It appears that work was done by an unlicensed an uninsured contractor.

   

  Andy G*****

  G & W Management, Inc.

   

   

   

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good evening, my name is ******, and I live in ******* *****, located in T********** **, which is currently managed by G&W Management LLC. I would like to address a significant concern. I purchased my condominium in this complex on August 31, 2020, when it was under the management of ***. G&W assumed management in November 2020, and my interactions have been exclusively with them, particularly with the **** ****** *****.
  
  Among various issues, I want to emphasize the most urgent and troubling one.
  
  On November 20, 2024, the primary lighting around the center of the property, specifically between buildings 5 and 6, failed, resulting in complete darkness in that area. In addition, the visibility of the sidewalks was also compromised.
  
  I promptly emailed Mr. L**** on November 21, 2024, but did not receive a response. The darkness has continued since that night, and management has not addressed the situation. Given the safety implications, especially for elderly residents, I sent a follow-up email to Mr. L**** on November 23, 2024, but there has been no sign of resolution. The date is November 25, 2024, and the lights have yet to be repaired.
  
  Mr. L**** has previously made assurances to alleviate concerns, but I, ****** *****, now feel it is necessary to escalate this issue.
  
  As a condo owner, college student, and healthcare professional, this situation is extremely frustrating and poses a liability for all residents.
  
  Should an accident occur leading to a lawsuit against our insurance, it would likely result in increased HOA fees.
  
  I am looking for your assistance in finding a resolution to this matter and would value your direction on how to initiate the filing of complaints concerning other issues.
  
  I recognize the potential for retaliation as a condo owner in this community, but I am willing to accept that risk. Thank you for your attention, and please do not hesitate to contact me.
  
  Sincerely,
  
  ****** *****

  Customer Answer

  Date: 11/27/2024

  Good evening *******, 
  I am pleased to inform you that the lights have been fully restored, approximately seven days after the outage. After sending multiple emails and reaching out to the BBB, your assistance has been invaluable in resolving this matter. Thank you! I hope you have a wonderful holiday tomorrow, November 28, 2024, and I will be in touch soon to address additional concerns. 
  
  Best regards, 
  ****** *****

  

  Business Response

  Date: 12/02/2024

  Ms. ****** ***** notifies G & W Management on Thursday November 21, 2024 that a light is out. G & W Management contacts *** ******** to change the light. G & W Management are not electricians se we had to contact *** ********. Ms. ***** was told by G & W Management that we contacted *** ******** to change the light. Two business days later Ms. ***** makes a complaint to the Better Business Bureau. *** ******** was busy and changed the light on Wednesday November 25th.

  The complaint is without merit and totally unreasonable as G & W had to contract the work with a licensed electrical firm. 

  Andrew G*****

  G & W Management, Inc.

   

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hope this message finds you well. I am writing to bring to your attention a matter of great concern that occurred on May 5, 2024.
  
  Upon waking up on the aforementioned date, I was dismayed to find that my **** truck had been towed away from its designated parking spot *** at ******** *******, apt ***, without my knowledge or consent. This incident has caused me significant inconvenience and financial burden, as I was required to pay a $140 drop fee to the towing company.
  
  I recall receiving a notice from ***** *****, in March stating that my truck could not be parked in the designated spot due to the salter attachment. However, I had already removed the salter in January, a full two months prior to receiving the notice. Upon receipt of the notice, I promptly reached out to clarify the situation and explain that the salter had already been removed, but unfortunately, I did not receive a response.
  
  Furthermore, my truck bears personal plates, not commercial ones. Therefore, I am at a loss as to why my vehicle was targeted for towing.
  
  I want to resolve this the simple way before having to take this any further
  I am requesting a clear explanation for the action taken and reimbursement for the towing fee since the vehicle was unjustly towed. I trust that you will address this matter urgently to prevent such incidents from occurring in the future.

  

  Business Response

  Date: 05/06/2024

  This individual has a flat bed truck. He admits that he was given a warning by the property manager. He has been repeatedly warned but continues to violate the Condominium Association rules regarding his truck. The Board Of Directors of G******* *********** *********** authorized the towing of his vehicle.

  Andrew G*****

  G & W Management, Inc.

   

  Customer Answer

  Date: 05/13/2024

  Complaint  ID ********.

   

  Good afternoon, 

   

  I stated  on the last complaint that no warning regarding my Flat Bed truck was given at any moment. I actually have a letter which I received a letter in March about a salter that I had attached on my **** back in Jan which is very strange. Not sure why they would send me a letter in March about a salter that was   already removed. They just chose to tow my truck without any permission or warning and now the property manager is lying again saying they warned me about the flat bed which never happened. If that’s  the case please provide me all the warnings about the Flat Bed not being allowed to be parked there. I have the letter about the salter which I am more than happy to provide. 
  

  Thank  you ! 

• Initial Complaint

  Date:06/19/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Delinquent notice received for payment already made. This has happened before- though in one instance I believe that a check was lost in the mail. THIS was an automatic payment that was made on June 5th (**** receipt *********) for a payment that was debited from my checking account. The delinquent notice, which includes a $25 late fee, was postmarked on June 15, 2023. This was the only contact from G&W related to this matter- which is how they've done it in the past.
  
  There is zero communication between this company and paying residents regarding work needing utility shut off or any other relevant matter. We're supposed to have a rep with whom we communicate. Haven't heard from him or her ever.

  

  Business Response

  Date: 06/20/2023

  ACH payments from the bank come to G & W Management, Inc. by email. Unfortunately, that bank email went to spam and we had no knowledge of the customer payment. Statements are computer generated when HOA payments are not received. We have removed the $ 25.00 late fee on Mr. ******* account.

  It appears ********** did repair work at the Association property and shut the power off temporarily. ********** did not notify G & W Management of any repairs to be made. We are not responsible to notify unit owners for a disruption in service when we have no knowledge of repairs.

  Andy G*****

  G & W Management, Inc.

   

   

  Customer Answer

  Date: 06/20/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** *******

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been living on the ******** ******* for 14 years now. The property manager Dennis is one of the most unprofessional individuals I have ever met speaking from a professional point of view. I was in management and sales for 5 years and now I own my plan business. This complex has no rules or regulations. They pick and choose who they want to target. The outside sodding of this complex is falling apart. The landscaping is very poor, they do not do clean ups through out the year. We have agitated leaking into the siding for over 3 years now and nobody does anything. The gutter is leaking so bad that eventually it will cause water damage inside the units *** and ***. This place also needs a really bad painting job but a painting job done by professionals. G & W should really into their team and maybe is time to make some
  changes because their manager for this property has no idea what he is doing. I own a business myself and I take pride of my work. I have more than 50 properties including residential and commercial and I always make sure every single one of them is well taken care of and most importantly
  me and my team have a great relationship with our clients. The other main issue here is when we have snow. For 7 years I have always cleaned my parking spaces and two of our old neighbors because if we do not clean it ourselves it takes almost a whole day for them to plow it and clean the steps. I have nothing agains G&W but I if they do not do a good evaluation on their team and get rid of this lazy ones their reputation is going to keep getting worse. I am really hoping for the next meeting because I want to talk to Dennis face to face but seems like he likes to avoid me just like when I tried to talk to him over the phone and just hang up on me.
  
  Thank you and hope that g&w can hire some professionals to take care of their properties !

  

  Business Response

  Date: 01/18/2023

  We have reviewed our telephone log for the ******** *********** *********** and cannot find any phone conversations with a ***** *******. It appears that ***** is the son of the owner, ***** *******. Furthermore, there are no requests for repairs from the ******* residence on file. In addition, Mr. Dennis L****, the property manager for ******** ******* has absolutely no recollection of ever talking to this individual. Today, I called ***** ******* and left a message for him to call me as we have no complaints of repairs needed for the ******* unit on file. The only recollection we have of ***** ******* is that his car caught on fire last year.

  His letter of service complaints has nothing to really do with G & W Management. He is complaining about snow removal but it has not snowed. I believe he is referencing snow removal from last year. He is complaining about lawn care service but the ******** Board Of Directors are extremely pleased with their landscape contractor. He is complaining about a gutter leaking. The Association has just installed new gutters this past year. He is complaining about painting. That is a large capital project for the Condominium Association and they are trying to build up their reserves to pay for this project. He is complaining about agitated leaking of siding without being specific. Neither the ******** Condominium Board Of Directors nor G & W management have any knowledge of any siding issues.

  There was a loose drain pipe in the ******* unit that was leaking from the dishwasher. The responsibility for this repair is the unit owner because it is a limited common element. However, a ******** ******* Board Of Director, *** **** ***** went to the unit and repaired the leak without any cost to the ******* family.

  We will have to wait until Mr. ******* returns my phone call about any specific repairs.

   

  Andrew G*****

  G & W Management, Inc.