Complaints

This profile includes complaints for Woodland Moving & Warehouse, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Woodland Moving & Warehouse, Inc. has 2 locations, listed below.

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  Woodland Moving & Warehouse, Inc.

  110 Reed Ave West Hartford, CT 06110-1510

• 

  Woodland Moving & Warehouse, Inc.

  10595 Furnace Rd Ste 140 Lorton, VA 22079-2639

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 29 and 30 of 2024, Woodland movers wrapped and moved our apartment belongings into containers, to be moved by another mover, to our new home. When cleaning up after they left, we saw black marks on the carpet in one of our rooms (the carpet had been clean when the movers arrived). We attempted to clean the carpet, but were unable to remove the black marks. When we had the walk through prior to vacating the apartment, the leasing agent noted the black marks and we were charged 995.00 to replace the carpet.
  I filed a claim with Woodland Movers and on February 29 was told by claims rep D.D., that all needed documents had been received.
  Since that time:
  3/19/24: email from claims agent D.D. that he will submit the claim to be paid
  4/22/24: claims agent D.D. emails he is waiting for final approval of the claim
  4/29/24: received a "good faith" check for 250.00
  5/20/24: no emails, calls or mail from the claims agent D.D. re our claim. I emailed D.D. requesting the status of the claim
  6/20/24: no emails, calls or mail from the claims agent D.D. I placed a call the moving company customer service line, stated the situation and requested the status of the claim. She confirmed our conversation via email, with CC to the claims agent D.D. and the company CEO.

  Customer Answer

  Date: 08/05/2024

  Hello, the day after I told Woodland Moving that I was sending a letter to the BBB outlining my complaint, they processed my claim and sent a check to cover the damages they caused. 
  This complaint is closed and I cannot recommend Woodland Moving, due to their mishandling of this claim.

  thank you.

  Tim Paine

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hire Woodland Moving & Warehouse to move my household items on November 4,2023 from ******** ** to ********* ** upon delivery some items were damage/missing Parts such as the Missing Refrigerator Hinges that is needed to reassamble the refrigrator as you can see they are abligated by company policy any appliance/furniture that were dissamble by the moving crew at the time of move must be reassamble at upon delivery that bid not occurs, I did not agree on this settlement, They promise to make me hold after they mail a
  check as the communication in the Email explain, they have not fulfilled there abligation my regrigrator is not reassambled they paid for the part

  Business Response

  Date: 03/12/2024

  We talk all of our claims matters very seriously, and work to bring all claims to full and proper resolution.

  With this claim, we took action and sent funds to the customer, in order to purchase new replacement hinges, and provided information on local repairmen to assist with re-assembly. We have settled the claim based on the valuation level afforded to Ms. *******, and have advised to use the funds to offset the cost of repairs, as needed.

  In an effort to reach a satisfactory and full resolution, I will review with my team, to determine what next steps we are able to take.

  Customer Answer

  Date: 03/19/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: this resolution was promise before and they renege this matter will only be settle when my refridgrator is reassemble at no cost to me In a timely manner
  
  
  
  Sincerely,
  
  
  
  ******** *******

• Initial Complaint

  Date:11/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Movers picked up at my ***** ******** address on October 25. Boxes and unpacked items were ticketed with colored ID tags, but were not listed on inventory list by tag number. Goods were transferred to mover’s warehouse in **** ********, and were delivered to my new address in ************* on Nov. 2. The Inventory Sheet was difficult to read, since the numbered ID tags were not listed next to each item. Several items were missing, including parts of my platform bed, a garden statue, and two boxes of dishes were damaged the contents shattered. The Inventory Sheet had no item numbers on it, and many numbers could not be located on any boxes. I am still looking for what may be missing. Meanwhile the mover has informed me that the missing bed parts “may be” at another customer’s locations, but they can’t access it. to confirm. At another time, I was told that some of the parts “may be” at the warehouse. The offer to settle amounts to about $50 for me to replace a bed that will cost me approximately $400, but the cost of dishes to be replaced is about $200. I believe that the mover hired incompetent people to pick my belongings, store those items, then deliver them to me. I am a 77 year old woman with severe back arthritis, and the lack of my bed has caused extreme hardship. I wish to be fully refunded for my loss, as a result of the company’s disregard for the safety of my property.

• Initial Complaint

  Date:09/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This moving company executed a military move from ***** ****** to ********. Carelessly packed multiple items and furniture. Missed the contracted delivery date after multiple failed promises to have it delivered. Then split the load without telling us further delaying delivery of full load. And delivered all the non essential/needed items. Multiple items were broken and missing. Solid wood headboard to bed broken in half. None of the furniture they dissambled was put back together as required by contract. Employees lied to us about what happened and managers refuse to talk to us everytime we called and kept getting told they'd call me back. Never did even when I called multiple times of the day. This company is the worst and handled our stuff with no respect. Dumping boxes upside down to empty them without a care in the world when required to unpack the boxes. Failed to people care for and properly label high value items. Boxes were labeled fragile with marker and still treated with no care or respect.

  Business Response

  Date: 01/25/2023

   

  I did perform the pre move survey for this shipper but I have no additional information regarding the execution of his shipment.  I do know that often times we enlist the service of our affiliate in ******** to haul shipments.  Loads are often picked up at origin, cross loaded to larger trailers, and in some cases reloaded and/or stored temporarily to get them delivered within the given required delivery dates.  The additional handling required sometimes makes the goods more susceptible to damage.   The spring months are also extremely busy in our industry and the logistics can be very challenging.  Customers will often get frustrated at our inability to give them more specific information while we scramble to get shipments assigned to drivers when there is a definite shortage of class A qualified personnel.  I understand how customers can get easily irritated when we cannot give them the answers they seek but the nature of our peak season will always pose these challenges on us.  Military shipment do include unpacking and a debris removal.  The industry definition does mean to leave the goods on flat surfaces which may be counters, tables, or even the floor.  I usually try to forewarn people of this and advise them that it does not entail a 3^rd party ‘maid service’ of putting items away and cleaning off surfaces.  I tell people that they may even prefer to unpack at their own pace and later call for a debris pickup to avoid the chaos of being forced to put the goods away immediately.   

  We understand that moving is a stressful undertaking.  While I’m not denying that some of our people could have acted more professionally,  I think if consumers had a better understanding of everything involved to get them relocated it may alleviate some of their frustration.  We do try to make concessions whenever we have hiccups in service and try to compensate our customers accordingly.  

   

   

  Customer Answer

  Date: 01/25/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  **** *******