Complaints

This profile includes complaints for George Harte Nissan, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  George Harte Nissan, Inc.

  426 Derby Ave West Haven, CT 06516-1004

• 

  George Harte Nissan, Inc.

  442 Derby Ave West Haven, CT 06516-1007

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I purchased my vehicle from this place, they did not disclosed about a service contract on my vehicle and did not disclosed the APR. They told me they took off 10k, but instead I received over 10k of charges and interested. After paying off the vehicle I received noticed I had a warranty reimbursement not only was I ****** *** about the warranty to begin with, they refuse to give me back my money even after speaking with the store manager and sales manager, advising they need to submit it to the finance company, whereas the finance company told me it needs to be issued by the dealership. Since visiting this summer I have been calling, emailing and still nothing. I just want my money back! I paid for the car 3x over, only thing I'm asking for is for my warranty money back to me.

  Business Response

  Date: 01/07/2025

  *** ******* is coming into the dealership today to sit with our General Manager to discuss her concerns.  We have a refund check for her that she will be given during her meeting.

   

  Thank you,

  Erin T*******, Harte Auto Group

• Initial Complaint

  Date:11/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of 2024 I purchased a vehicle from George Harte Nissan in **** *****. I had the $20,000 in cash to purchase the vehicle but they convinced me to get a loan and keep it for a year to help with my credit. That seemed like a good idea at the time. While signing all of the paperwork they hid a $5,000 warranty that was never verbally discussed and I was never actually shown the full amount I was borrowing. I left there thinking I took out a $12,000 loan but in reality it was $17,000. The next day I was checking through all of the paperwork and noticed what happened. I went in the next day and had them take off the $5,000 warranty. They said they would send that $5,000 to the loan servicer and it would decrease my loan. 7 months later they have not done that resulting in me accruing interest on the loan. I have called and inquired several times and always get the same answer of, "oh no, we will do it now. We are so sorry. It will be off your account by Monday." Many Mondays have passed and I am still accruing interest on $5,000 I didn't know I was agreeing to. They have also stated they would pay the 7 months of accrued interest on that $5,000 and have obviously not done that either. While the first complaint is them using shady business tactics to get me to take out a larger loan the second is them not rectifying the situation months and months later. I can only imagine how many people they have done this too. I find this predatory as people with poor credit go here for a loan and are tricked into a bad deal which only worsens their situation.

  Business Response

  Date: 11/13/2024

  We apologize for the delay in processing this cancellation.  The money  has been appropriately refunded to Ms. ******.

  Thank you,
  Erin T*******, Harte Auto Group

• Initial Complaint

  Date:11/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my ****** from them I was offered free lifetime oil change and today when I went they said they no longer going to honor it I have to pay for it which is wrong I have a paper stating it’s supposed to be free!!

  Business Response

  Date: 11/07/2024

  We had to verify that Mahesh
  Pirthiani qualified for the Oil Change Program.  We reviewed all relevant
  documentation and have determined that his vehicle still qualifies.  He
  came in today and got the service completed.

  Thank you,

  Erin T*******, Harte Auto Group

• Initial Complaint

  Date:05/21/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dealership offered me a truck and told me it was available to get my credit report then shortly after they ran my credit they told me that the car isnt available and tried to sell me something for more money
  
  False advertisement??

  Business Response

  Date: 05/23/2024

  Mr. ******** inquired with George Harte Nissan about a
  vehicle located at our sister store in ********.  We requested a credit
  application be filled out prior to securing the vehicle.  When we
  contacted our sister store, they let us know that the vehicle he inquired about
  was no longer available.  We immediately let the customer know and
  provided additional options which he declined.  We never asked for a
  deposit of any kind and the vehicle he inquired on was never actually on our
  lot.
  
  We are happy to continue working with Mr. ******** to find a
  vehicle that suits his wants and needs should he wish to pursue a
  purchase.  

  Thank you,

  Erin T*******

  Harte Auto Group

  Customer Answer

  Date: 05/23/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  When i called back, Stan the original sales representative that i spoke to would not come to the phone. I then asked to speak to a manger. Once i was on the phone with the manager and he confirmed i was **** ******** he denied helping me find a car due to me contacting “The better business bureau”. He stated and i quote “you filed with the better business bureau, have fun finding a truck” (then proceeded to hang up). The response George Harte Nissan sent is a lie they treated me worse once i reported them. This car buying experience has made me feel less of a human and powerless. I gave them the upmost respect and asked questions over and over and all they did was lie to me to try and just get my money. 
  
  
  
  Sincerely,
  
  
  
  **** ********

  Business Response

  Date: 05/23/2024

  We are certainly sorry if there was some kind of miscommunication with Mr. ********, but we are more than happy to assist him in purchasing a vehicle. Please have him reach out to our General Sales Manager, Joe T****** to discuss his options.

  Thank you

  Erin T*******

  Customer Answer

  Date: 05/24/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: 

  Why would i reach out to joe and he’s the manager that told me have fun buying a car in the first place. The one responding and the office at george harte nissan must not be communicating. 
  
  
  
  Sincerely,
  
  
  
  **** ********

  Business Response

  Date: 05/29/2024

  Joe T****** is our General Sales
  Manager and was not the
  person Mr. ******** spoke with at any time during this transaction.  As we have
  previously stated, we are happy to assist him in getting into a new vehicle
  should he wish to pursue a purchase.  Please have him reach out to Mr.
  T****** at the store to discuss his options.

  Thank you,

  Erin T*******- Harte Auto Group

• Initial Complaint

  Date:01/31/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2021 i Purchase a Car from ****** which was Frame Damage they hid this from me. i took the car to a ********* Nissan on april 4 2023 to trade it in the sale inform me the car had been in 3 acdients he told me get a Attorney to help me Settle with ******, I did
  Some time last week i saw this George Harte Nissan *** ***** **** **** ****** ** *****  advertisement a 2023 Nissan ****** SR for $24.457 very good deal , This Dealer was Closer to my Home Address, i went in Put a $3000 down payment with Kenneth C******** Business manager on the car last week . jan 29 2023 yesterday this dealer told i was all set put insurance on the car and i could pick it up . i purchase $1400 ***** car insurance sent the dealer the insurance card and insurance Binder for Lien Holder: ****** ***** ********** ******* *** Address: **** ******** ***** ******* ** *****
  After all of this waiting this Kenneth C******** say i still have to wait , and he got mad when i say i was tried of waiting . he was worry about the ****** car which i gave him my Attorney Settlement Agreement Document release me from all financial responsibility to *** *** Fraud committed against me since oct 2023, This Kenneth C******** guy is making Nissan Motor look bad This same guy did a transaction where he left 2 loans open he was suppose to close one loan he left both loans open This is on George Harte Nissan Dealer **** ***** *********** *** *******. And there are many more . and he did a price add on of $5000 or more advertisement price was $24.457 i put $3000 downpayment my balance suppose to be $21,457 but my end price came to over $27.000 That a $5.543 over charge and it fraud against the law here. *** **** *************************************

  Business Response

  Date: 01/31/2024

  Mr. ****** visited George Harte Nissan on 1/23/24 and
  expressed an interest in purchasing a 2023 Nissan ******.  The advertised price on this vehicle was
  $24,457.  We offered to sell him this
  ****** at the advertised price and showed him that his overall purchase would
  be closer to $27,000 after tax, title and dealer fees.  Mr. ****** was not able to take delivery due
  to an inability to provide a proof of payoff that the bank would accept.  His down payment was refunded to him on
  1/29/24.

  Thank you,
  Erin T*******

• Initial Complaint

  Date:07/05/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 4th,2023 went to George hart Nissan to cosighn for a friend and end up owning the car. These people knew I only received $1116 a month from widows disability and I had no license. Fraudulently got me insurance by telling *********** I had a valid licence ,I gave the car back to finance company because I had to cancel insurance because of not having lisence and it was stated that I cannot get any insurance in the state of ** without a valid lisence so I couldn't even get my car back from finance company cause I can't insure it. Also I put down payment of $3000 on the 2019 Nissan sentra. Tried to speak to dealer,finance,even police with no help in sight. I need my $3000 down payment back and get the debt for this car taken off of me. I'm a disabled widow on a $1116 widows benifit and I was cohurst and taken advantage of. Thank you for listening hope there's help coming

  Business Response

  Date: 07/21/2023

  Ms. ****** worked directly with
  her insurance company to obtain vehicle insurance- George Harte Nissan was not
  involved in any way in her discussions with ***********.  When we
  delivered this vehicle to Ms. ******, we had a valid proof of insurance on file. 
  
  George Harte Nissan has had no
  further involvement in any matters pertaining to what has transpired in Ms.
  ******’s situation since delivery.
  
  We are happy to provide proof of
  insurance at time of delivery should you require further documentation.
  

  Thank you,

  Erin T*******, Harte Auto Group

  Customer Answer

  Date: 07/30/2023

  I don't understand how you closed my case when nothing was resolved. I'm still stuck owing the finance company when Nissan fraudulently sold it to me.

  Business Response

  Date: 07/31/2023

  As we previously stated, Ms. ****** worked directly with her insurance company to obtain vehicle insurance- George Harte Nissan was not involved in any way in her discussions with ***********.  When we delivered this vehicle to Ms. ******, we had a valid proof of insurance on file. 
  
  George Harte Nissan has had no further involvement in any matters pertaining to what has transpired in Ms. ******’s situation since delivery.
  
  We are happy to provide proof of insurance at time of delivery should you require further documentation.
  
  Thank you,
  Erin T*******,

  Harte Auto Group

• Initial Complaint

  Date:09/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from George Harte Nissan on 7/9/21, which included a full extended warranty. I am trading the car in and reached out to cancel said warranty for a refund on the remaining amount. After not hearing back from Finance, I reach out to the GM who originally asked for trade-in paperwork from the new dealer. I told him I was under the impression that I can cancel a warranty at any time without reason, which he confirmed. Finally, Ken in Finance called and left a VM asking again for a slew of paperwork and stating he would send a paper for me to sign to cancel, which he never did, even after I reiterated that Rob (GM) confirmed it's not needed. It is my understanding I only need to fill out a paper requesting to cancel and provide the mileage to cancel at any time. At this point, it's been over a week and I'm unable to get anywhere with the dealership. I'd like someone to provide the paper needed to process the refund and for the remaining balance of the warranty to be provided as soon as possible. Whether or not the car is being traded in is irrelevant at this point and I'd like this taken care of.

  Business Response

  Date: 09/27/2022

  In order to process the warranty cancellation, we need to know the current mileage on the vehicle.  An odometer statement, if the car was traded in, is ideal.  If this is not available, sending an email with the current mileage and a request to cancel is also okay. 

  Our GM, Rob M****, has reached out to Mr. ********* to obtain this information.  Once we have the exact mileage, we are happy to process the cancellation.

  Thank you,
  Erin T*******

  Harte Auto Group