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Business Profile

Marine Hardware

Atlantic Rigging Supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marine Hardware.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/09/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered some pulleys June 18th, 2 weeks go by and not follow up. Finally email them and they say it will ship next week. One week later still no tracking. Tried phoning, no one picks up. Tried emailing again to request refund, they say it will ship tomorrow. I continue to ask for refund as item will arrive too late now and don't receive any more contact. Find out from looking around that the site is widely known for being a scam with the same practices

    Business Response

    Date: 07/09/2024

    Hi,

    Thanks for your email, this order was canceled and refunded as requested by the customer:

     

    Order
    *********
    Card details
    **** **** **** **** ****
    Name on card
    ***** *****
    Refunded by
    ARS
    Message
    Refund submitted and processing. Learn more about refunds.
    Amount
    $71.27
    Gateway
    Shopify Payments
    Status
    Completed
    Type
    Refund
    Payment ID
    ***********
    Created
    Jul 8, 2024, 7:15 pm
    Refund reason
    Order canceled

  • Initial Complaint

    Date:05/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a jacket on-line and paid at checkout . After several days i inquired about shipping andI was informed that it was out of stock. I was offered to cancel my order, which I did. A couple weeks later I notice my $87 was not credited back to my card. Emailed and got a return email showing a refund receipt but nothing in my bank. In hindsight researching this company has a long list of customer(?) that have has the exact experience. ***** ***** ***** etc. looking for a refund

    Business Response

    Date: 05/08/2024

    Hi,


    This order was refunded as requested:

     

    Order
    *********
    Card details
    **** **** **** **** ****
    Name on card
    ******* ****
    Refunded by
    Edward B******
    Authorization key
    ***************************
    Message
    Transaction approved
    Amount
    $87.45
    *******
    ******* ********
    Status
    success
    Type
    refund
    Payment ID
    *********.3
    Created
    May 7, 2024, 12:23 pm

  • Initial Complaint

    Date:04/24/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 6 items from Atlantic Rigging Supply on March 28th 2024. My credit card was charged immediately for $753.96 when the order was placed. I was instructed in the confirmation email to download the Shop mobile app to track shipping progress. After two weeks of no changes to the order status, I called Atlantic Rigging Supply several times to no answer. I left a voicemail and received an email two days later indicating that the items would ship early next week and arrive in 2-3 business days. After no shipping information was sent the fillowing week, I called them several times and no answer. It seems from doing some research into this company, thus has happened to hundreds of other customers over the past several years. The company Atlantic Rigging Supply used to be named Sound Boatworks at the same address, and had the same issues before. So it seems this scam has been running for almost 10 years. Purchases made, charged immediately, items falsely indicated as "in-stock", then dragging emails to make it seem like the items are going to be shipped.

    Business Response

    Date: 05/08/2024

    Hi,


    Our system shows this order closed, delivered in full and a refund issued to the out of stock item.

    Customer Answer

    Date: 05/18/2024

    Hello,

    All has finally been delivered from the business.

    Thank you

Atlantic Rigging Supply is NOT a BBB Accredited Business.

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