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Business Profile

Safety Clothing

Industrial Safety LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Safety Clothing.

Complaints

This profile includes complaints for Industrial Safety LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Industrial Safety LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/17/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I placed an order on the 7th of August and it was confirmed on the 8th of August on the 10th of August it was shipped I received a tracking number for the package and now it is the 16th of August and ups still hasn't received the package to get to me also on the 8th of August the money for the order was taken out of my account and posted on the 10th of August ... today is now the 16th of August and I have no package and I'm out the money for their product I have called into their customer support line ten times trying to figure out what is going on and I keep getting told that they will put in a request and that I'll hear back within 24 hrs well it's been 50hrs and not a peep from them ever time I call in they say sorry for the inconvenience but I just don't have that kind of info infro in front of me.

    • Initial Complaint

      Date:12/07/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pair of gloves months ago. I never heard from the company so I purchased from another company. Today I received an email that they were being shipped out. I called them and was told if they were sent back there would be a restocking fee. Nowhere on their website does it say this policy.

      Business Response

      Date: 12/07/2022

      *****,

       

      You will receive a full refund and a prepaid shipping label.  This should not have taken this long to ship.  In addition, our warehouse shipped a full dozen.  This is also not correct.

       

      I apologize for the delay - I will initiate a full refund ASAP.

       

      Thank you,

      Christian C*******, Owner

      Industrial Safety LLC

      Customer Answer

      Date: 12/12/2022

      The seller has been in touch with me and has agreed to refund my money and will also send me a postage paid envelope.

    Industrial Safety LLC is NOT a BBB Accredited Business.

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