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Business Profile

Life Insurance

Talcott Resolution

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Life Insurance.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/05/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter dated April 16th stating that my insurance rate was increasing to $148.05 effective May 21, 2024. My husband received the same letter on the same day stating his would increase to 198.90. We agreed to this amount and on April 30th, 2024 both amounts were drafter from my checking account to cover the premium for May 2024. On May 30th 2024, the company tried to draft 2 payments for my policy and 2 payments for my husbands policy. Since there was not enough money to cover 2 payments for each policy, it resulted in only one transaction clearing for $296.10 for my policy and the other transaction being returned for insufficient funds. I also received a $15 fee because of this. I contacted the company on May 30th to find out why they were taking 2 payments for each policy. They explained that they draft the payments 30 days in advance but hey were not able to give me an explanation as to why duplicate payments were being drafted and said they did not see the transaction. I asked for the drafts to be stopped. On June 4th they took another payment for my husbands policy in the amount of $397.80 which was 2 payments. These payments between May 30th and June 4th were to cover the June preminum. I called again on June 10th to discuss the situation and was told they would put in a research request back on May 17th f9r my account and they started a new research request on my husbands account. We then received a letter dated June 14th confirming they did take duplicate payments in May.
    I called on June 21st to get an update and asked if they could stop the drafts from being taken. I was assured they would be. Conformation#********** Fast forward to June 30th where $444.15 was taken from account and today, July 3rd, $596.80 was taken. So I called again and spoke with the escalation department who said they do not see the transactions but they will put in another request and escalate it. At this point I feel they are fraudulently taking money.

    Customer Answer

    Date: 08/01/2024

    The company finally, after 3 months, have provided us with a refund and explained that it was an issue with their systems not communicating that caused us to be charged for payments already made.  The case can now be closed but if possible, I would like a note made on the account regarding the issue.

    Customer Answer

    Date: 08/02/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** ******

  • Initial Complaint

    Date:02/14/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Talcott Resolution has sent me an incorrect **** stating that I received several thousand dollars in income from them. This is factually incorrect. Such payment was never made. After many attempts to contact them and get a corrected **** filed so as not to impact my personal tax return, they have refused to correct this error, and I am stuck with a **** stating that I received 300,000 in income that I did not receive. Further, the smaller amount I DID receive from Talcott this year was the payout of a beneficiary account (life insurance for my deceased father) and is therefore not taxable income, which Talcott refuses to acknowledge. As Talcott refuses to help me, I will be liable for taxes on this fraudulent amount, and I am at a loss as to what to do to rectify the situation.

Talcott Resolution is NOT a BBB Accredited Business.

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