Business Profile

Associations

AARP

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Complaints

This profile includes complaints for AARP's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

277 total complaints in the last 3 years.
105 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 7JUL23 I received a letter from The *********** Auto Insurance Program signed by ******************************* saying I could not obtain an auto insurance quote because I was not a "full" member. I was not made aware that I had a membership tier below "full" and I want my money back, in full. When I spoke to **** in customer service she told me I was an Associate Member, when I asked her how I could see that on the website I was told they dont advertise that on the website anymore. This is a scam, age restricted contracts are one thing... selling associate or non"full" memberships disguised as full is disingenuous at best.
Business Response
Date: 07/17/2023
July 17^th, 2023
BBB serving Metro Washington DC & Eastern Pennsylvania (Washington, DC)
1411 K St. NW, 10th Floor
Washington, DC 20005-3404
Attn: BBB Representative
Re:*****************************
ID:********
Dear BBB Representative:
This letter is in response to a recent complaint to the Better Business Bureau, filed by *****************************. The issue is regarding membership status and type with AARP. This complaint has been referred to me for investigation and response.
************ enrolled in AARP membership and understood that he had a full membership. I reviewed the system records and confirmed that his membership level was actually associate. On 7/17/2023, I emailed ************** with this information and an apology. I also offered an additional year of complimentary membership due to this inconvenience but also stated I would begin processing a refund for his full membership if that was his preference. I am currently waiting for **. ******** choice on the matter.
We apologize for the inconvenience ************ has experienced. Should you have any additional questions, please do not hesitate to contact me directly by calling ************.
Sincerely,
***************************
Member Relations
AARP Services, Inc.
****************************
************* *****
AARP Case ID: ********
Customer Answer
Date: 07/19/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:
I was initially told that the Hartford was mistaken. In the next email I was told I had an associate membership. I received a voicemail from the Hartford on Monday saying that what they sent me was a mistake and that I had full membership.
None of this is adding up. The offer I responded to was for a veteran to join AARP with a full membership. Each time I speak to AARP the story changes. I advised ********** wanted this elevated. He ignored that request, so he is not waiting on anything from me.
Offering membership, collecting money and then after the fact telling the customer they are a lower tier is hardly above board. I understand the restriction on age based contracts, that letter from the ******** was my only indication that I did not have full membership. It's found nowhere on my account page, not on my membership card I received and the initial customer service rep I spoke with could not find or advise me on where I could have located this if the Hartford did not alert me to it.
Disappointed,

*******************************
Business Response
Date: 07/31/2023
July 31st, 2023
Washington DC & Eastern Pennsylvania (Washington, DC)
1411 K St. NW, 10th Floor
Washington, DC 20005-3404
Attn: BBB Representative
Re:*****************************
ID:********
Dear BBB Representative:
This letter is in response to a recent complaint response to the Better Business Bureau, filed by *****************. The issue is regarding membership status and type with AARP. This complaint has been referred to me for investigation and response.
***************** enrolled in AARP membership and understood that he had a full membership. I reviewed the system records and confirmed that his membership was active but incorrectly viewed it as a full membership and informed the member of this on 7/10/2023. I escalated this concern to our provider, The ********,and they informed me that it was an associate level membership and explained the difference was based on age restrictions. They also mailed the member a letter on 7/17/2023 with this information. I emailed ************** on 7/17/2023 with this information and an apology for advising him incorrectly about his membership tier. I also offered an additional year of complimentary membership due to this inconvenience but also stated I would begin processing a refund for his full membership if that was his preference. *************** indicated he wanted the matter elevated in an email on 7/17/2023. I did this by conferring with my director on the matter and we decided that a refund offer or an additional month of complimentary membership was appropriate. I have begun the refund process this morning, 7/28/2023, and advised the membership team to notify the member and myself.
We apologize for the inconvenience ****************** has experienced. Should you have any additional questions, please do not hesitate to contact me directly by calling ************.
Sincerely,
************************
Member Relations
AARP Services, Inc.
****************************
************* *****
AARP Case ID: ********
Customer Answer
Date: 08/04/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:
I accept the refund from AARP. What I do not accept is that no resolution or commitment is being made change their advertising/displays on their website etc. to inform individuals under 50 that they are not purchasing a full membership. I am not trying to gain access to age restricted contracts and I do not even want to discuss the ********'s role in this. The crux of my complaint: AARP sells lower tier memberships and does not advertise them as lower tier. Telling people they have to go to the FAQ's is ridiculous. "Associate Member" "Membership Type: Associate" should clearly be visible on the card or on the member section of the website, it isn't.
AARP has a fraud watch network, I'd be curious what their director, *********************** would think of this situation. Personally i'd want it changed if I were being asked to label other businesses or organizations as frauds.
Regards,

*******************************
Initial Complaint
Date:06/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a package deal with aarp travel to go see my grandson graduate from the *** *****. Unfortunately the dates was misconstrued and I needed to be in Texas the 11th inside of the 12th I called aarp and explained to them the issue and documentation that supported it. I originally tired to change my package one day up and they told me it would cost $99 ***** fee which is fine and then almost $600 each person to push up my vacation a day. I tired to transfer the ticket to my other grandson name and they also said I could not. I already booked another flight to go down on the 11th and asked if the flight to Texas it’s self can be credited to me in an airline credit and they told me I couldn’t do that and would loss my entire ticket. I speak with ***** maybe thinking they could do it but they said unfortunately there is nothing they can do because the ticket was booked through aarp that they should do it under the circumstances. All I am asking is for the price of a one way ticket.
Business Response
Date: 07/14/2023
A refund for the return flight has been denied as the member booked a round trip ticket. An offer to modify the trip from a round trip to one-way and pay the applicable fees and fare difference (if any) was given to the member; however they have been unresponsive to *******. Contact information was provided should they wish to move forward with the adjustments.
Initial Complaint
Date:06/20/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since the day I renewed my account, more than 30 days ago, I have been unable to login to my account, because it was associated with an email that I never heard of. Plus it was associated with a phone number that I don't; recognize. All they had to do was fix my phone number so I could receive the sms text message that would allow me to update the email address, which should allow me to login. Additionally, since the account was linked to an email and phone I don' recognize, I contacted their fraud department and they said they only deal with scams. Every deadline they have given me has come and gone and they never contact me. This is my last resort.
Business Response
Date: 07/06/2023
July 6, 2023

BBB of Metro Washington, DC and Eastern PA
1411 K Street, NW 10th Floor
Washington, DC 20005

Re: Complaint ID ********
*************************
***** **************
CONVERSE, Texas *****

To The Dispute Resolution Team:

We are in receipt of your letter regarding ************************* claim that he has been unable to login to his aarp.org online account due to our two-factor identification process. We have investigated his concerns and welcome the opportunity to resolve this matter.

*************** called AARPs contact center on May 24, 2023, asking for assistance in updating his phone number. An escalation case was created for the AARP Consumer Care Ombudsman Team at that time. **************** called the contact center again on June 9, stating he was still having difficulties as his original problem had not been resolved. Another case was created for the Consumer Care Ombudsman Team to handle. Unfortunately, the agents with whom he spoke used an incorrect procedure, and the Ombudsman Team did not work his cases in a timely manner. We apologize for the inconvenience this caused *************** and the appropriate coaching has been passed to contact center management.

As of July 6, 2023, ****************** email address has been updated to ********************** and the correct phone number, ************,has been added to his account. He should now be able to login to AARP.org.

After further investigation, our technical team let us know the email address, ****************** was added to the account on April 7, 2021. This email has been removed from **************** account.

If **************** should have other issues with AARPs two-factor authentication process or login issues, he may call me directly at **************, and it would be my pleasure to assist him further.

If more convenient, he may send an email to [email protected] or mail it to the following address: AARP, Consumer Care Ombudsman, 601 E Street, Washington, DC 20049.
We would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

***************************
Consumer Care Ombudsman
Customer Answer
Date: 07/12/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*************************
Initial Complaint
Date:06/17/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They say they cannot delete my online community board profile. I want my username, email address and phone number deleted from their database. Thank you.
Business Response
Date: 07/06/2023
June 7, 2023

BBB of Metro Washington, DC and Eastern PA
1411 K Street, NW 10th Floor
Washington, DC 20005

Re: Complaint #********
***************************

To The Dispute Resolution Team:

We are in receipt of your letter regarding ********************* claim that AARP has not deleted her online community profile, despite requests to do so. We have investigated her concern and welcome the opportunity to respond.

****************** mentioned this in an online BBB comment on the AARP page on June 16, 2023. Our IT department investigated the request, and we responded on June 19, 2023, that the information has been removed.

On receipt of this complaint, our IT department, once again, confirmed that the information has been removed from the AARP Online Community.

If ***************** has any further questions, she can call me directly at ************** and I will be happy to assist her further. I am available Monday-Friday from 9AM-5PM ET.

If more convenient, she may send an email to my attention at: [email protected]
or mail to the following address: AARP, Ombudsman Team, 601 E Street, Washington, DC 20049.

We would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

*************************
Consumer Care Ombudsman
[email protected]
Initial Complaint
Date:05/26/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I booked a flight and hotel to the Dominican Republic through AARP Travel Center on 2/12/2023 for travel on 4/29/2023 to 5/6/2023 (Itinerary # **************). AARP offered a $50 prepaid **** card for booking this trip. The confirmation email indicated that I would receive an email providing details about how to retrieve the card 30 days before the trip. I never received the email, so I contacted AARP, and they told me to contact ***** Card customer service. ***** card customer service said they had no record of me in their system and told me to call AARP to obtain a ***** Reference ID number. I contacted AARP twice and they were not able to provide me with a Reference ID but stated that I was eligible for the prepaid card. I was told that they would escalate the matter to their supervisors and contact me. To date, I have not received any contact from AARP or ***** card. I would like this issue resolved and to receive the prepaid **** card.
Business Response
Date: 06/21/2023
June 21, 2023

BBB of Metro Washington DC &
Eastern Pennsylvania (Washington, DC)
1411 K St, NW 10th Floor
Washington, DC 20005-3404

Re:*******************************
***********

Dear BBB Representative:

This is a response to a recent complaint to the Better Business Bureau, filed by *******************************. The issue is in regard to *******. This complaint has been referred to me
for investigation and response.

We are sorry to learn that ******************************* did not receive his prepaid card after making a package booking through *******.

Please be advised that while AARP contracts with providers to make products and services
available to AARP members, neither AARP nor its affiliate is the provider. When AARP
receives a complaint such as the one that you forwarded, AARP will forward the complaint to
the appropriate provider for feedback, research and response. Since ******************************* is
referring to issues with *******, we forwarded his complaint to ******* for investigation and response.

Expedia has advised that ****************** qualified for a prepaid card by making a package booking. Expedia was able to confirm that the redemption email was sent to ****************** on May 31st. This email was opened, and the redemption link clicked. ****************** successfully redeemed for an Amazon gift card.

We truly apologize for any frustration ******************************* experienced. Should he have any
additional questions or concerns to bring to my attention, he can respond directly to this complaint or call me at ************. Should you have any additional questions, please do not hesitate to contact me.

Sincerely,
***********************
Member Relations
AARP Services, Inc.
************************************************
ASI Case ID: ********
Customer Answer
Date: 06/23/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*******************************
Initial Complaint
Date:05/23/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In 2021 I started receiving mail from AARP addressed to a ******************* at my home. The address has an apartment number in it. My home is a standard single home dwelling, no apartments. I asked AARP to stop. It took weeks but it did stop, until in February this year something for Life Insurance, and today apparently we are getting more life insurance mail. I also filled in the privacy opt out form on the AARP website over 18 months ago now, so how is this even happening? This is a cease and desist request. Stop marketing to a non existent person at my home. Observe the opt out request already submitted. Instruct anyone you (AARP) sold the details for ***** **** too. I will open an account and charge for collection, handling, review and disposal of any further mail items. $25 per item, payment terms 30 calendar days. I charge $15 for reminders, and I pass attorney fees for collecting on the account balance if needed. I really don’t want to do that, but it might be the only way to stop this harassment? Thanks
Business Response
Date: 06/14/2023
June 14, 2023

BBB of Metro Washington, DC and Eastern PA
1411 K Street, NW 10th Floor
Washington, DC 20005

            Re:     Complaint #********
*****************
**** ***********
                        Fort Worth, TX *****

To the Dispute Resolution Team:

We are in receipt of your letter regarding ***************** claim that he continues to receive solicitations addressed to ******************* from AARP affiliated service providers despite his request that they stop. We have investigated his concern and welcome the opportunity to resolve this matter.

Our research revealed that **. ******** reported the mailings in October 2021 and a suppression was added for that name at the address above (plus apartment #****).We also see that he called on February 16, 2023, and stated he was getting mail once again. The previous suppression was still on the profile and the agent with whom he spoke confirmed that fact.

While the screenshots he provided with his complaint of the mailings from October 2021 clearly show AARP affiliated service providers as the senders, the most recent mailing shows no return address nor identifies a sender. We cannot determine whether this information is from an AARP-affiliated service provider. Without this information our further research is hindered.

If **. ******** can provide a screenshot of the contents, and they are from one of our affiliated service providers, we will be happy to research this issue further. He should feel free to contact me through the channels, below.

**. ******** should be assured that both he and ******************* have been suppressed in our system from receiving solicitations from AARP and AARP affiliated service providers.

If **.******** would like to share additional information, or he has any further questions, he may call me directly at **************, and it would be my pleasure to assist him further. If more convenient, he may send an email (and attachments) to [email protected], or mail to the following address: AARP, Consumer Care Ombudsman Team, 601 E Street, Washington, DC 20049.

We would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

*************************
Consumer Care Ombudsman
[email protected]
Customer Answer
Date: 06/18/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********.
I returned the mail to unknown ******************* so I cannot open it. I will open any future item to assist further.
I find that this resolution is satisfactory to me.
Regards,

*****************
Initial Complaint
Date:05/21/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Had ** ************** for at least 2 years, thru AARP. 03/2023, I needed to change autopsy date from 24th of month to the 3rd of the month. Typical of AARP, policy cancelled instead. Now they want almost $600 to reinstate. If its with AARP, it's guaranteed to go straight to ****.Membership# **********
Business Response
Date: 06/28/2023
June 28, 2023

BBB of Metro Washington DC &
Eastern Pennsylvania (Washington, DC)
1411 K St, NW 10th Floor
Washington, DC 20005-3404
Attn:BBB Representative

Re:***************************
***********

Dear BBB Representative:

This letter is in response to a recent complaint to the Better Business Bureau, filed by ***************************. The issue is regarding payment due date with *** **** ****. This complaint has been referred to me for investigation and response.

Please be advised that AARP contracts with providers to make products and services available to AARP members. Neither AARP nor its affiliate is the provider. When AARP receives a complaint such as the one that you forwarded, AARP will forward the complaint to the appropriate provider for feedback, research and/or response. Since AARP is not the service provider, we unfortunately cannot access ************** records with *** **** **** to address her concerns. To assist, we forwarded the complaint on behalf of ************* to ******** ****'s Escalations Team to have a thorough review and investigation completed.

*** **** **** advised that their Compliance Department has composed a letter providing details of why Autopay stopped. The letter was overnighted to the *** *****. The autopay was canceled through their Customer Service Website. This was confirmed with the customer when she called *** ****, on the same day. The reinstatement amount represents past due premiums, no fees are added.
Should you have any additional questions, please do not hesitate to contact me directly by calling ************.

Sincerely,

***********************
Member Relations
AARP Services, Inc.
************************************** *****
AARP Case ID: ********
Initial Complaint
Date:05/18/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company renewed a subscription I previously cancelled. I enrolled my grandmother in AARP when she came to live with me in 2021. She passed away that same year in August. I could have sworn I cancelled this membership previously however in May 2022 I made sure to take a screenshot. On May 17, 2023 an email was sent to the account I created for my grandmother saying thank you for your renewal. What renewal? She is deceased! Who contacted you? Surely not me. Please delete this account and stop charging my card without my permission. Thank you.
Business Response
Date: 06/09/2023
June 9, 2023

BBB of Metro Washington, DC and Eastern PA
1411 K Street, NW 10th Floor
Washington, DC 20005

            Re:     Complaint #********
******************* (for ***************************)
                        PO Box ***
                        Barksdale AFB, LA *****


To the Dispute Resolution Team:

We are in receipt of your letter regarding *************** claim that she previously cancelled the AARP membership for her late grandmother, ***************************, but was recently charged for a renewal. We have investigated her concern and welcome the opportunity to resolve this matter.

An AARP membership was created for *************************** on June 7, 2021, for the discounted rate of $12/1-year. This 25% discount off the full membership rate of $16/1-year is an incentive to place the account on Auto-Renew. Under this program the membership renews for a one-year term annually for $16 on June 7 each year. Automatic renewal reminders are sent to members approximately six weeks ahead of their renewal date.

This membership auto renewed on June 2, 2022.

**. ****** account shows that an auto-renew reminder was sent out this year on April 28, 2023.

There is nothing in the contact history on this account showing that ********************** was informed of the passing of ***************************. Had we received notice, the membership account along with any auto-renew feature, would have been cancelled immediately.

The auto-renew was cancelled online on May 7, 2023. This is reflected in the first screenshot ******************* included in her complaint. It shows an account expiration date of June 30, 2023. Had the auto-renew been cancelled in May 2022, it would show an expiration date of June 30, 2022.

We are not sure why she received an email showing a new $12 charge. It might have been an email triggered by something ************** inadvertently processed when attempting to cancel the accounts auto-renew online. The email is advising of an upcoming June 7 $12 charge --- which did not and will not occur because the auto-renew was cancelled.

I have noted **.************************** passing on her account. This has cancelled the account and will stop mailings to the address on file from AARP and our affiliated service providers. As some mailings are prepared ahead of their distribution date, it may take up to 12 weeks for this request to filter through our database and those of our service providers. We appreciate **. *************** patience and understanding and extend our belated condolences on the loss of her grandmother.
If ************** has any questions or concerns, she may call me directly at **************, and it would be my pleasure to assist her further. If more convenient, she may send an email to email to [email protected], or mail to the following address: AARP, Consumer Care Ombudsman Team, 601 E Street, Washington, DC 20049.

We would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

*************************
Consumer Care Ombudsman
[email protected]
Initial Complaint
Date:05/15/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As a retired American and veteran, I am concerned that one of the largest contributors to political action has no easily accessible complaint path. If I accessible their site and select "feedback" or any other way of complaint against the organization, I am placed into a feedback loop connecting me to any other organization but AARP. I would think an organization as powerfully as they are, in control of social security, health care, and other rights would have a way for me to express my dissatisfaction with their beliefs. This is especially true when they require me to join them so I can use their health insurance. Sounds like a scam, but is it legal? Unable to find a way to give feedback to this company
Business Response
Date: 06/07/2023
June 7, 2023

BBB of Metro Washington, DC and Eastern PA
1411 K Street, NW 10th Floor
Washington, DC 20005

            Re:      Complaint #********
                        *********************
**** *****************************
                        Port St. Lucie, FL *****

To The Dispute Resolution Team:

We are in receipt of your letter regarding *********************** claim that has been unable to contact AARP to provide feedback on issues. We have investigated his concern and welcome the opportunity to respond.

************** has been a valued AARP member for 22 years. We thank him for his membership and for his service.

AARP provides members and others the opportunity to contact us through a variety of channels. At the bottom of our home webpage at: www.aarp.org there is a “Contact Us” button, which will provide online, chat and phone channels for communication, questions, and feedback. We hope this information is helpful.

If ************** has any further questions, he can call me directly at ************** and I will be happy to assist him further. I am available Monday-Friday from 9AM-5PM ET.

If more convenient, he may send an email to my attention at *******************************************************************************************************************************************************************************************************************************************************

We would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

*************************
Consumer Care Ombudsman
[email protected]
Initial Complaint
Date:05/10/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have received mail from AARP promoting their program; I have never consented to receive mail from AARP as I never provided them my mailing address nor have I ever been a customer; cease sending mail because it is junk mail and remove all of my information from your contact list and do not share my information with other parties.
Business Response
Date: 06/09/2023
June 9, 2023

BBB of Metro Washington DC and Eastern Pennsylvania
1411 K St. NW, 10th Floor
Washington, DC 20005-3404

Re: Complaint ********
***********************
*** ******** ********* **
Carolina, RI *****

To the Dispute Resolution Team:

We are in receipt of your letter regarding ************************* claim that he is receiving unwanted promotional mailings from AARP. We have investigated this matter and welcome the opportunity to respond.

We have verified that the mailing ************ received (included as an attachment with his complaint) was not a targeted mailing. These solicitations are ones that are sent to a specific name at a specific address.

In addition to targeted mailings, AARP also distributes generic promotional pieces as part of our overall membership acquisition program. These pieces are neither addressed to nor targeted to a particular person or household. They are either inserted in shared mail programs (bundled with other offers from other retailers or marketers) in the regular USPS mail or inserted inside a subscription newspaper or catalog. Since these are mass generic inserts, we cannot control who receives them or whether the recipient lives in a 50+ household.

As a precautionary measure, I called ************ and left a message for him via the phone number included in his complaint, to determine if he is receiving targeted mail from AARP. To date he has not called me back. Additionally, I blocked ************** address, as provided in his complaint, from receiving solicitations to join AARP. If he is currently receiving any of those mailings, they will stop arriving within 4 - 6 weeks.

If he has any further questions or concerns, he can email any correspondence to my attention at [email protected], or mail to: AARP Consumer Care Ombudsman Team, # A9-135, 601 E Street, NW, Washington, DC 20049. Additionally, he can call me directly at (**** ********.

Thank you for bringing this matter to our attention. It is our hope that our actions demonstrate our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.
Sincerely,

******************************************
Consumer Care Ombudsman
[email protected]

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