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AARPThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for AARP's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 277 total complaints in the last 3 years.
- 107 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/08/2023
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We had an issue with AARP in the past. We got that taken care of. We want to go back with AARP we wanted them to send us 2 cards for my wife and I and I'll send them a check. they wouldn't do that. We never got cards last time for 4 months and I cancelled it took them 5 months before I got a check. I need your help to get AARP cards. ************************* and *************************************Business Response
Date: 06/07/2023
June 7, 2023
BBB of Metro Washington, DC and Eastern PA
1411 K Street, NW 10th Floor
Washington, DC 20005
Re: Complaint #********
********* ***********************, **.
************************* */Lot ***
Mission, TX *****
To The Dispute Resolution Team:
We are in receipt of your letter regarding ******************************* claim that he had experienced an issue previously with AARP, wanted to renew his membership, but wanted his membership cards sent to him prior to making his renewal payment. We have investigated his concern and welcome the opportunity to respond.
**************** had been a valued AARP member for 9 years. Previously, he had experienced delivery issues of membership cards, premium items, and a refund check all sent to his address on file --- and the address used on his Better Business Bureau complaints,above (please see Better Business Bureau complaint/responses #********).
AARP made multiple attempts at delivery of these items to the address above and, after speaking with ****************, eventually arranged for the refund check to be sent to an alternative address. This refund was sent on January 13, 2023 and cashed by *************** on February 1, 2023.
On May 8, 2023, *************** called our contact center, stated he wanted to renew his membership, but insisted on receiving membership cards prior to making any renewal payment. This request is not feasible.
Upon renewal, *************** membership account number will remain the same; the change in his membership card will be the expiration date on the card, which depends on the renewal term he selects.
**************** is invited to renew his membership online at www.aarp.org or by speaking with an AARP representative at **************. Once renewed he can register his email address on www.aarp.org, and download the AARP Now App onto his smartphone. The AARP Now App will provide a digital version of his membership card that he can always have with him.
If *************** has any further questions, he can call me directly at ************** and I will be happy to assist him further. I am available Monday-Friday from 8AM-4PM CT.
If more convenient, he may send an email to my attention at: [email protected]
or mail to the following address: AARP, Ombudsman Team, 601 E Street, Washington, DC 20049.
We would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.
Sincerely,
*************************
Consumer Care Ombudsman
[email protected]Initial Complaint
Date:05/08/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
AARP continues its unethical practice of bombarding and confusing members with nonstop, untimely renewal notices. As I read through BBB complaints, I see this is an ongoing practice that the company refuses to adequately address. In 2017 I asked AARP customer service to see to it that I do not receive a bombardment of renewal notices, which begin coming in 10 months before the renewal date. The company stopped for a while then started up again. I renewed my AARP membership in January of 2023. By March of 2023, I began receiving renewal notices again. I immediately requested that the company stop bombarding me with renewal notices. It is May and I've just received another renewal notice. AARP notices do not contain member information or the actual date of renewal. This practice constitutes: harassment; a concerted attempt to confuse members with an apparent goal of causing elder members to pay multiple times for the same membership time period; a waste of paper and trees; an environmentally unethical practice; a complete lack of integrity on the part of AARP An honest business sends renewal notices as the actual renewal date approaches, complete with member information renewal date details. AARP intentionally leaves this information out of mailings, making it more likely that an elderly person would get confused and pay again and again for the same membership and time period. The company management is well aware the impact of their practice yet they continue to harass and confuse members nonetheless. THIS PRACTICE MUST STOP! Members should not have to request that AARP cease this dishonest practice and cease the practice of harassing members.Business Response
Date: 06/01/2023
June 1, 2023
BBB of Metro Washington, DC and Eastern PA
1411 K Street, NW 10th Floor
Washington, DC 200005Re: Complaint #********
*************************
PO Box ***
Richmond, MA ****
To the Dispute Resolution Team:
We are in receipt of your letter regarding ******************** claim that she has received multiple membership renewal solicitations despite her request for them to stop. We have investigated her concern and welcome the opportunity to resolve this matter.
**************** has been a valued AARP member for seven years.
AARP provides members the opportunity to customize their communications preferences with the organization. Some members prefer to receive early renewal notifications, some containing incentive/discounted membership fees or premiums. Others prefer to receive few notifications.
**************** spoke with an AARP representative on March 1, 2023, who suppressed all account mailings (including targeted renewal notices) to ****************. Prior to that, in 2017, her AARP account profile shows that she requested to receive just one notice shortly before her account expiration. That request was processed on May 24, 2017.
Unfortunately, as there was no attachment to **. ******* complaint with a sample of the renewal notification, our further research was limited. I reached out to **************** by phone earlier today and found that she had renewed in error in January of this year. That renewal was refunded, and we provided a 1-year gift term as a token of our appreciation of her past and continued support.
According to her AARP membership profile, **************** should only be receiving the one renewal notice about 30 days prior to her account expiration (currently August 31, 2026). I asked **************** that, should she receive another notice, to call and/or email me a copy so that we can further research and resolve this issue.
AARP also distributes generic promotional pieces that are sent out in mass mailings as part of AARPs overall membership acquisition program. These pieces are neither addressed to nor targeted to a particular person or household. They are inserted either in shared mail programs (bundled with other offers from other retailers or marketers) in the regular US Mail or inserted inside a subscription newspaper or catalog.
It should be noted that it is AARP policy to refund membership fees to those who join or renew in error. Additionally,when an account receives more than two advance payments, a refund is automatically generated for the member.
If **************** has any questions or concerns, she may call me directly at **************, and it would be my pleasure to assist her further. If more convenient, she may send an email to **************************************** or mail to the following address: AARP, Consumer Care Ombudsman, *******************Washington, DC *****.
We would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.
Sincerely,
*************************
Consumer Care Ombudsman
[email protected]Initial Complaint
Date:05/03/2023
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called AARP to explain to the lady that my payment would be by one day (due by 4-20-2023) 4-21-2023. Paid $295.00. She said probably no problem! I paid thru my online Banking. The money was taken out on 4-18-2023. Vehicle insurance canceled on 4-20-2023. My $295.00 was not refunded. as of 5-3-2023Business Response
Date: 06/06/2023
The policy has been reinstated with no lapse in coverage by The ********Initial Complaint
Date:04/26/2023
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In a phrase: I cannot stomach hard sales. I've never liked them, I never will. When a company sends you two notices in a row about not having renewed - when in fact you have (as of April 11, 2023) - and furthermore has bugged you about renewing your membership even three months before it expires, while I can say that there is no wrongdoing involved I can also say that this is a business I do not want to be doing business with. Not too enamored lately with ******** Cellular, either. Can't get through to them. You all are getting too big for your britches. I get too much stuff in the mail, too much clutter, and as a member I do not feel very important. Has the cyber world made us insensitive, impersonal, even bullyish? I did not sign on for that. Maybe my criticism ought better be aimed at how numbed we as a people - especially in business - have become since the advent of the computer. I doubt I'll renew my membership with AARP in 2024. Folks, you're not as "user friendly" as you claim to be. Please work on your PR skills - seriously.Business Response
Date: 05/25/2023
May 25,2022
BBB of Metro Washington, DC, and Eastern PA
1411 K Street, NW 10th Floor
Washington, DC 20005
Re: ******************************* # ********
To The Dispute Resolution Team:
We are in receipt of your letter regarding ************************ claim that she continues to receive numerous unwanted mailings from AARP. We have investigated her concern and welcome the opportunity to resolve this matter.
Our records indicate ******************** has been a valued member of AARP for one year. She enrolled on May 26, 2022, and renewed her membership on April 17, 2023, for an additional year.
AARP gives members the option to request how often they would like to receive mailings. On May 25, 2023, we added a suppression to **. ********* account in which she will only receive one renewal notice prior to her membership expiration date. We have also suppressed targeted mailings (those specifically sent to her at her address) from AARP, and our affiliated service providers at the following address:
*** ******** ** **
Albuquerque, NM *****
As some mailings are prepared ahead of their distribution date, it may take up to 12 weeks for this request to filter through our database and those of our service providers, and therefore, ******************** may still receive mailings from our service providers in that time frame.
If ******************** continues to receive additional mailings after August 17, 2023, she may call me directly at **************, and it would be my pleasure to assist her further. We ask that she please have the specific mailing available, as each notice has specific codes that will aid in their identification. If more convenient, she may send an email to my attention through the following email address, [email protected].
In addition to targeted mailings, AARP also distributes generic promotional pieces as part of AARPs overall membership acquisition program. These pieces are neither addressed to nor targeted to a particular person or household. They are inserted either in shared mail programs (bundled with other offers from other retailers or marketers) in the regular USPS mail or inserted inside a subscription newspaper or catalog. Since these are mass generic inserts, we cannot control who receives them or whether the recipient lives in a 50+ household.
We also understand **. ********* frustration with ******** Cellular and have forwarded her concerns to our colleagues at AARP services who manage the relationship with them.
We would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.
Sincerely,
***************************
Consumer Care OmbudsmanInitial Complaint
Date:04/24/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
AARP constantly bills us prematurely. The recent bill from March, then another “Reminder” and they state they are “concerned” that they have not received our Renewal Confirmation. Our membership does not expire until August… The letter also conveniently for them it seems does not include the date of expiration. This is clearly a devious unethical practice playing on senior citizens who more often than not panic a bit and pay immediately. It is truly a money making scheme! I’ve read complaint after complaint on the AARP site about this same problem and others who have been billed years in advance. I realize they are not BBB, for obvious reasons, but I wish to file this complaint for their unethical business billing scheme. Thank youBusiness Response
Date: 05/19/2023
May 19, 2023
BBB of Metro Washington, DC and Eastern PA
1411 K Street, NW 10th Floor
Washington, DC 20005
Re: Complaint #********
*********************************
** ******* ***
Trenton, NJ *****
To the Dispute Resolution Team:
We are in receipt of your letter regarding *********************************** claim that he has received multiple membership renewal solicitations. We have investigated her concern and welcome the opportunity to resolve this matter.
********************** has been a valued AARP member for 24 years.
AARP provides members the opportunity to customize their communications preferences with the organization. Some members prefer to receive early renewal notifications, some containing incentive/discounted membership fees or premiums. Others prefer to receive few notifications.
On ************************ behalf, I have arranged for her account to receive few notifications. Under this process, she will receive one notice via USPS about 30 days before expiration; one notice via email (if she is opted-in to receive email from AARP); and one notice about 30 days post-expiration, if her account should lapse. As she mentioned in her complaint, her AARP account is current through August 2023.
As some mailings are prepared ahead of their distribution date, she should allow 6 weeks for this request to fully filter through our database. We appreciate her patience and understanding.
It should be noted that it is AARP policy to refund membership fees to those who join or renew in error. Additionally,when an account receives more than two advance payments, a refund is automatically generated for the member.
If ********************** has any questions or concerns, she may call me directly at ###-###-####, and it would be my pleasure to assist her further. If more convenient, she may send an email to [email protected], or mail to the following address: AARP, Consumer Care Ombudsman Team, 601 E Street, Washington, DC 20049.
We would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate..
Sincerely,
*************************
Consumer Care Ombudsman
***************************************Initial Complaint
Date:04/22/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My almost 100 year old mother is a member of AARP. When I ask her about the benefits, she cant tell me of any benefits. She paid her renewal in November 2022, yet she receives a renewal almost every month. The frequency of letters and the style of the letters is aggressive, fear-raising, and predatory in my opinion. The heart of the matter is that my Mother literally said to me not to do anything because she doesn't want me to get her in trouble with AARP because that's where she saw her **************** plan advertised. It breaks my heart to see my mother and seniors taking a vantage of like that. I also feel angry. Thank you.Business Response
Date: 05/17/2023
May 17, 2023
BBB of Metro Washington, DC and Eastern PA
1411 K Street, NW 10th Floor
Washington, DC 20005Re: Complaint #********
********************* (for *****************************
**** ***********
Fort Wayne, IN *****
To the Dispute Resolution Team:
We are in receipt of your letter regarding ********************* request that her mother no longer receive solicitations from AARP. We have investigated her concern and welcome the opportunity to resolve this matter.
***************************** (****************** mother) has been a valued AARP member for 36 years.
AARP provides members the opportunity to control their communication preferences. As per her request, I have suppressed all mailings from AARP and our affiliated service providers sent to ***************************** at the above address.
As some of the mailings are prepared ahead of their distribution dates, it may take up to twelve weeks for this request to filter through our database and those of our service providers. Should ****************** receive any targeted solicitations after August 9, 2023, ********************* should feel free to contact me via phone, email, or mail (see contact details, below).
I will be sending ****************** some additional information via her email address: *************************/.
If ***************** has any questions or concerns, she may call me directly at *************, and it would be my pleasure to assist him further. If more convenient, she may send an email to **************************************** or mail to the following address: AARP, Consumer Care Ombudsman Team, 601 E Street, Washington, DC 20049.We would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.
Sincerely,
*************************
Consumer Care Ombudsman
[email protected]Customer Answer
Date: 05/20/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************Initial Complaint
Date:04/17/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have repeatedly unsubscribed from AARP sending emails, I have called customer service and ask them to stop the emails from coming and they never stop over and over and over and over every day and I'm sick of it AARP you're harassing me and I want it to stop now no more emails everBusiness Response
Date: 05/19/2023
May 19, 2023
BBB of Metro Washington, DC and Eastern PA
1411 K Street, NW 10th Floor
Washington, DC 20005
Re: *************************** #********
Dear Dispute Resolution Team:
We are writing regarding the complaint of ******************************* that was filed with your office on May 11, 2023, and transferred to our office for handling. The complaint entails Ms. ******* concern that she continues to receive unwanted email messages after receiving assurance that they would cease. We have investigated her concern and welcome the opportunity to resolve this matter.
AARP makes every effort to comply with all stop email requests. We apologize for any aggravation that these communications may have caused ****************. Our records indicate that a membership account (#**********) was established in the name of ****************************** on April 14, 2023, and the email address ************************ was also provided during this process. *************** mentioned in her complaint that she contacted AARP requesting that they stop, but continued to receive them. Our records indicate that she contacted AARP via telephone on April 17, 2023, regarding this matter. Unfortunately, the agent with whom she spoke did not properly process her request. We apologize for this oversight and have contacted our colleagues who manage our representatives to address the issue and provide appropriate coaching.
Today I have requested to remove the email address ************************ from her membership account. As some communications are prepared ahead of their distribution date, it may take up to ten days for this request to filter through our database.
If **************** should receive any additional emails after May 29, 2023, she may call me directly at **************, and it would be my pleasure to assist her further. If more convenient, she may send an email to [email protected] or mail it to the following address: AARP, Consumer Care Ombudsman Team-A9-135G, 601 E Street, NW Washington, DC 20049.
Again, we would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.
Sincerely,
****************************
Member Relations Sr. Analyst
Consumer CareInitial Complaint
Date:04/06/2023
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for membership and information was sent to my home for my ex-wife not me.Business Response
Date: 05/04/2023
May 4, 2023
BBB of Metro Washington DC and Eastern Pennsylvania
1411 K St. NW, 10th Floor
Washington, DC 20005-3404
Re: Complaint ********
*** ****
*** **** ****** *******
Madison, AL *****
To the Dispute Resolution Team:
We are in receipt of your letter regarding *** ****’s complaint that he signed up for an AARP membership and that information pertaining to the AARP membership was mailed to his ex-wife at his address, rather than to *** **** himself. We have investigated this matter and welcome the opportunity to respond.
I called *** **** at ###-###-#### per his complaint to gain a better understanding of the events. *** **** informed me that his ex-wife’s name is, “***** ****.” I was able to identify an AARP membership under her name and determined *** ****’s $30 check was applied to that membership, rather than starting a new one for him, which was his intention. I also learned that *** **** was listed as a Secondary Member on that membership until February 16, 2023, which was the result of *** **** contacting AARP to have his name removed from the account and to cancel it. Though he was removed from the account, he was not able to cancel it, as he was the Secondary Member.
Additionally, a $30 refund check was issued on February 16, 2023, to: ***** ****, *** **** ****** *******, Madison, AL *****, as she was the Primary Member on the account. I have verified with my colleagues in AARP Treasury that that check has not been cashed and asked them to put a stop payment on it. I have manually ordered a $30 refund check payable to: *** ****, *** **** ****** *******, Madison, AL *****, which he will receive within four weeks.
Finally, I have blocked ***** **** from receiving future mailings from AARP and our affiliated partners at *** ****’s mailing address. It may take up to 12 weeks for those mailings to stop entirely, in order to ensure that any already in progress are completed.
If he has any further questions or concerns, *** **** can email any correspondence to my attention at [email protected], or mail to: AARP Consumer Care Ombudsman Team, # A9-135, 601 E Street, NW, Washington, DC 20049. Additionally, he can call me directly at ###-###-####.
Thank you for bringing this matter to our attention. It is our hope that our actions demonstrate our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.
Sincerely,
****** ***************
Consumer Care Ombudsman
[email protected]Initial Complaint
Date:03/30/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Aarp removed $63 from my debit account. I was unaware that they would take the money, as I was rejoining and thought it would be $12. This date of transaction was February 6, 2023. I have called several times. They said it was refunded. As of yet, I have not received the refund. I have also double checked with my bank. The last time I called, about 2 weeks ago, they said someone would get back to me via email within 3 days. I have heard nothing and still no refund. I have also requested that they cancel the membership.Business Response
Date: 04/17/2023
April 17, 2023
BBB of Metro Washington, DC and Eastern PA
1411 K Street, NW 10th Floor
Washington, DC 20005
Re: Complaint # ********
***************************
*******************************
Brewster, MA *****
To The Dispute Resolution Team:
We are in receipt of your letter regarding ******************** claim that she has not yet received her a $63 refund which she requested on February 6, 2023. We have investigated her concern and welcome the opportunity to resolve this matter.
******************* renewed her AARP membership online on February 5th, and our system charged her $12 for a one-year membership, as well as $63 for a five-year membership. On the same day, ******************** reached out via our AARP Chatbot to cancel the $63 payment. However, the chatbot could not assist her and let her know an agent would be able to better assist her during our regular business hours.
On February 6, ******************** sent a text message to our call center, asking that both the $12 and $63 payments be refunded. At that time, our representative appropriately refunded the $12 and $63 charges, stating that it would take 1-2 paper billing cycles for the refund to show on **. ********* account.
On February 21, ******************** contacted the AARP Chatbot again, stating she would like her refund processed immediately. She followed up with two phone calls --one on March 14th and one on April 7th. While the $12 refund had successfully processed, there was a technical issue with the $63 refund. An escalated case was created by the agent on March 14th.Unfortunately, due to a system backlog, it was not addressed in a timely fashion.
The technical issue was resolved and the $63 refund was successfully processed April 17th. ******************** should see the refund reflected on her credit card within the next seven business days.
We apologize for this oversight and thank ******************** for her patience and understanding.
If ******************** does not receive her refund or needs additional assistance, she may call me directly at **************, and it would be my pleasure to assist her further. If more convenient, she may send an email to my attention through the following email address, **************************************** or mail it to the following address: AARP, Consumer Care Ombudsman, 601 E Street, Washington, DC 20049.We would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.
Sincerely,
***************************
Consumer Care OmbudsmanInitial Complaint
Date:03/27/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My AARP membership will be up ( they say end of April ) I think around May 12. I called to make sure it will not be RENEWED, and I get NO MORE Mail, Email, Text or Phone calls, from this company. I spoke to an agent on 3/27/2023 around 8:30am, She did not seam to be sure of anything I ask her. So I ask to speak to a supervisor, after being on hold for 15 minutes I was discounted. So I felt this would be the best way to get there attention and have proof that I contacted them. I should have 2 different emails on file. *******@ **************@Business Response
Date: 04/10/2023
April 10, 2023
BBB of Metro Washington, DC and Eastern PA
1411 K Street, NW 10th Floor
Washington, DC 20005
Re: Complaint #********
***********************
**** * ********** #***
Denver, CO *****
To the Dispute Resolution Team:
We are in receipt of your letter regarding ****************** request that he no longer receive solicitations from AARP. We have investigated his concern and welcome the opportunity to resolve this matter.
**************** has been a valued AARP member for 9 years.
His AARP membership expires at the end of this month. I reviewed his call to our contact center on March 27, 2023. The AARP representative cancelled the Auto-Renew feature on his membership and insured that his name at his address were suppressed from receiving targeted solicitations from AARP and our affiliated service providers (those addressed to a specific individual at a specific address).
As some of the mailings are prepared ahead of their distribution dates, it may take up to twelve weeks for this request to filter through our database and those of our service providers. Should **************** receive any targeted solicitations after June 19, 2023, he should feel free to contact me via phone, email or mail (see contact details, below).
**. ******* email address, ************************* was previously showing as “Pending Global Opt-in” in our database. This means that it was never confirmed by ****************. The status was changed to “Globally Opted-Out” today. **************** may have received an email that showed his address as active (temporarily) the change was processed. His email address ***************** was Globally Opted Out on 3/27/2023.
If **************** has any questions or concerns, he may call me directly at **************, and it would be my pleasure to assist him further. If more convenient, he may send an email to [email protected], or mail to the following address: AARP, Consumer Care Ombudsman Team, 601 E Street, Washington, DC 20049.
We would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.
Sincerely,
*************************
Consumer Care Ombudsman
[email protected] us why here...Customer Answer
Date: 04/13/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because:
Regards,
***********************
I am still getting email from this company to call them is just a waste of my time because nobody listens to the consumer.
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