We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Associations

AARP

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Associations.

Reviews

This profile includes reviews for AARP's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

AARP has 43 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • AARP

      601 E St NW Washington, DC 20049-0001

    • AARP

      30 N 3rd St Ste 750 Harrisburg, PA 17101-1712

    • AARP

      1650 Market St Ste 675 Philadelphia, PA 19103-7340

    • Aarp

      118 N. Main St Concord, NH 03301

    • AARP Kentucky State Office

      10401 Linn Station Rd # 121 Louisville, KY 40223

    Customer Review Ratings

    1.2

    Average of 165 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Inez K

      Date: 07/16/2025

      Inez K

      Date: 07/16/2025

      Why would AARP endorse United Healthcare when they are notorious for not providing medical treatment and coverage? Is this a joke - makes me wonder about AARP. United Healthcare's CREO got killed for their unethical business practices and AARP is endorsing them? Time to quit AARP

      AARP

      Date: 07/22/2025

      Thank you for contacting AARP through the Better Business Bureau comment section. We have received your complaint and are sorry to hear about your experience. In an attempt to assist, I have sent you an email for additional information. Thank you for bringing your concerns to our attention.

    • Richard M

      Date: 07/10/2025

      Richard M

      Date: 07/10/2025

      Disappointed in AARP for their recommendation of ****************** turns out they are nothing more than a bait and switch company gave me a quote for home insurance and after I home inspection quote went up substantially I had given the same information before and after stay away from this company

      AARP

      Date: 07/18/2025

      Thank you for contacting AARP through the Better Business Bureau comment section. We have received your complaint and are sorry to hear about your experience. In an attempt to assist, I have reached out to an Escalations Team we work with at The Hartford for additional insight and handling into your concerns. Once I have heard back from them, I will also be following up with you. Thank you for bringing your concerns to our attention.

    • Denise D

      Date: 06/20/2025

      After 17 years of loyal membership, my AARP rewards account was not functioning properly. Spent months trying to get things resolved. Followed all of the guidance. Then I got an email saying I was in violation, implying I was gaming or using some computer program to earn rewards. All I did was enthusiastically complete as many activities as the program allows. Now they have deactivated my account and there is no way to reach anyone. They are deactivated all of the points earned over years.

    • Angela S

      Date: 06/14/2025

      Why is AARP allowing Copyright Violations on their **************** Board?This member has been doing this for years in the Our Front Porch Forum.THREADS HE POSTS TO in this forum are listed below.(1) Coffee! As soon as the ******** Page named COFFEE AND QUOTES post their DAILY PICTURE, he copies it WITHOUT THEIR PERMISSION onto the AARP **************** Board. Their NAME IS ON ALL PICTURES so he knows he is stealing their material. This ******** Page is owned by **********. This DAILY STEALING of their material needs to cease!!!(2) Lighthouses of the world.(3) 1923 - 1973 Do You Remember.(4) Interesting Things We've Seen On The Internet.(5) Daily Qoute II.(6) Funny Stories and Life Experiences.

    • Keith

      Date: 06/03/2025

      Had AARP The Hartford for around 5 years and recently got rid of the auto insurance due to poor customer ********************** relating to a auto accident claim on 11-10-2024. The Hartford drug their feet on handling my hot-and-run claim auto body shop amendments and ran up my costs by over ********. The attitude of AARP The Hartford claim handlers was pathetic,

    • JZ H

      Date: 05/23/2025

      I have had ASRP SUPPLEMENTAL INSURANCE for many years. During that time, they have let my account lapse 4 times. They do not reach out if there is a payment problem, they wait, 4 or 5 months. I usually find out from a provider. I am scheduled for surgery on June 6. While arranging my pre-op testing, the HOSPITAL informed me that my insurance AARP, had been cancelled. AGAIN. They lied about my account being on autopay. It has ALWAYS been on autopay. If the card has been renewed or replaced they do not contact you to say there is a problem. Instead, they wait 3-4 months and terminate your account without warning. My husband died in January. He was on my plan. I removed him in February. If there was a problem at that time, no one mentioned it. Now, they are more than happy to reinstate my account for a lump sum of $1400, to be paid immediately. I should pay no more than $1000 to get current - because of them. Despite the fact that next month’s bill is not yet due, they want it now. No other payment is acceptable on a Friday before a big holiday weekend. I explain I can make a partial payment today and the balance on 5/28:2025. I’m told tough, all or nothing.
      Because this is on them, their disorganization, their lack of customer service and utter lack of respect for their elderly clients, I want 6 months for FREE as compensation for my time, the emotional turmoil this creates in my life, over and over and over again, the hundreds of calls I need to make to providers at a time when I am mourning the loss of my husband and preparing for surgery. And their customer service is curt and rude, they assume the best defense is a good offense, Their attitude makes dealing with them painful! Unacceptable!!! My generation has made ASRP and United Healthcare Billions in revenue, and THIS is the thanks we get!!!
      Joan Holden

    • Doug H

      Date: 05/21/2025

      Doug H

      Date: 05/21/2025

      I have been an AARP member for more then 10 years but I am going to cancel. They are being paid to endorse United Healthcare, a Medicare ***************** that has an extremely bad reputation for being accused of delaying and denying care. The latest issue is they are accused of paying nursing homes bonuses to not send residents to the hospital when an emergency arises. I questioned AARP about this and AARP admitted they are paid to endorse United Healthcare and then they tried to distance themselves from the reputation of United Healthcare. In my opinion AARP is not putting seniors first, they appear to be playing both side for ************ of experience: May 20, 2025

      AARP

      Date: 05/23/2025

      Thank you for contacting AARP through the Better Business Bureau comment section. We have received your complaint. An email correspondence has been sent to you. Thank you for bringing your concerns to our attention.

    • Leigh M

      Date: 05/10/2025

      Leigh M

      Date: 05/10/2025

      they are nothing but a rip off for senior citizens. The only ones that benefit from this are people that have the money to spend. They lied to me about a deductible and a premium that I never asked for because I never signed up with them then they told me it would roll over to my new insurance company, but I never had them as an insurance company and I had to pay a deductible that was outrageous just to get a prescription that I needed and then to tell me it rolled over thats a blank lie and to charge me premiums for something I didnt sign up on thats ridiculous so I caught them in two different lies one the deductible was for a year and then another one told me it was for three months What else are they lying about? how do you get signed up for something you didnt sign and then they pass the buck to everybody else they pass it back to supervisors and they dont help you one lies the other one swears by it. This was only health insurance so I can only imagine what else there scheming

      AARP

      Date: 05/19/2025

      Thank you for contacting AARP through the Better Business Bureau comment section. We have received your complaint and are sorry to hear about your experience. In an attempt to assist, I have sent you an email to obtain additional information. Thank you for bringing your concerns to our attention.

    • Leigh M

      Date: 05/06/2025

      Supposed to help you, senior citizen. The only senior citizen it seems to help but the ones that are financially well off doesnt seem to help the little people very discouraged with them. They try to help you with the health benefits. They charge you a deductible. Thats outrageous on a prescription then they charge you a premium and I didnt even know about. I dont advise it for anybody

    • Brian M

      Date: 04/25/2025

      Brian M

      Date: 04/25/2025

      This is Mr.***** *********** How about a favor? Please lower the amount you take for insurance because it would be a great help to my family and I. Besides one question I wonder. Are you all trying to get rich of the disabled people of *******? Honestly I see no discounts here. Just because ***** And Musk is trying to get rich by be greedy doesn't me you have to

      AARP

      Date: 04/29/2025

      Thank you for contacting AARP through the Better Business Bureau comment section. We have received your complaint and are sorry to hear about your experience. In an attempt to assist, I have sent you an email for additional information. 

    AARP is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.