Reviews

This profile includes reviews for AARP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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AARP has 43 locations, listed below.

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  AARP

  601 E St NW Washington, DC 20049-0001

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  AARP

  30 N 3rd St Ste 750 Harrisburg, PA 17101-1712

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  AARP

  1650 Market St Ste 675 Philadelphia, PA 19103-7340

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  AARP Foundation

  915 Main St Ste 602 Evansville, IN 47708

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  AARP

  2200 Drake Ave SW Huntsville, AL 35805

Review Details

• Review fromCheryl Z

  Date: 09/14/2022

  1 star
  I paid to renew my AARP subscription in early June 2022, however, in August they sent me a request for my dues payment as if they'd never received my payment two months prior.
  Today I phoned them and had an amazing conversation with the fellow who took my call.
  
  He said if I'd paid the second time for the same one-year renewal, AARP would keep both payments. I said that was illegal. He assured me it was legal!
  
  He said if I called up and asked for a refund for one of those payments, they'd give me the refund. But unless I requested it, they'd keep the money!!
  I had to draw him out on this topic, but those are things he admitted to me during our call. When I asked to speak to a manager, he told me they were all too busy today. Hmmm...
  
  This is a scam and a cruel joke to play on seniors, many of whom might not recall whether they'd already paid and instead just go ahead and pay again.
  Perhaps seniors should consider boycotting this once beneficial organization that now preys upon those it claims to serve.

• Review fromTom B.

  Date: 09/02/2022

  1 star

  Tom B.

  Date: 09/02/2022

  AARP client service interaction would be impossible for elderly. I managed my mothers finances until she passed away last week at 93. AARP client services both automated and human are horrible. Worst service interaction I’ve ever experienced. Good luck to the elderly interacting with AARP. I’ll look into if AARP provides any value because I’m of age now.

  AARP

  Date: 09/08/2022

  Dear Mr. Beisel,
  Please accept our condolences on your mother's passing.
  I just sent you an email with direct contact information. If you would like to share some additional details, I'll investigate the circumstances of your interactions with our customer service agents.
  Sincerely,
  Bruce
  Consumer Care

• Review fromJoan F

  Date: 08/16/2022

  1 star

  Joan F

  Date: 08/16/2022

  The free gift was a joke! So far I have found nothing that offers a discount, actually prices were considerable more when services were researched on web sites offering AARP Discount, The same services were found to be much lower using a "non-discounted" site. Never had so much solicitation for services since signing up with AARP.....Definately a scam! I would love to cancel my membership and find a way to remove them out of my email, texts, and mail! I have absolutely no use for AARP!

  AARP

  Date: 08/17/2022

  Dear Ms. F****,
  I have just sent you an email with some additional benefit information as well as advocacy information on your association.
  AARP provides members the ability to control their communications preferences with the organization (through your online AARP.org account). However, on your behalf, I have arranged for these solicitatoins to stop. We appreciate your comments and hope we can continue to serve your best interests.
  Sincerely,
  Bruce
  Consumer Care Ombudsman

• Review fromLauren D

  Date: 08/12/2022

  1 star

  Lauren D

  Date: 08/12/2022

  If I could choose 0 stars- I would. This is the worst insurance. I have been on the phone with the AARP Medicare RX Preferred Plan for 1 hour and 20 minutes (and counting) trying to resolve a debt that has been sent to collections for one of our residents. I have been transferred 6 times and each time the person on the other end says it's not their department and they are going to transfer to me to the correct department. This has been going on for well over an hour. The WORST customer service I have ever experienced.

  AARP

  Date: 08/23/2022

  Thank you for contacting AARP through the Better Business Bureau comment section. We have received your complaint and are sorry to hear about your experience. In an attempt to assist, I have reached out to you via email for additional insight and handling into your concerns. We apologize again for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon.
  Thank you for your valued membership with AARP.
  

• Review fromIsrael B

  Date: 08/04/2022

  1 star

  Israel B

  Date: 08/04/2022

  Did you get a "Free Gift" offer for a 'Weekender Duffel FREE" for calling the Hartford to request a quote?
  Don't waste your time, I did and here is what I learned:
  - You spend 20 minutes on the web site giving them EVERYTHING and then some
  - You then wait a couple weeks
  - You then get a very nicely printed Auto Insurance quote
  - Which happens to be 15 times what your current auto insurance is
  - Yes, you heard it right 15 times more expensive
  But, hold, you then get the Duffle, not so?
  NOOOOOOOOOOOOOOOO
  El Capone practices were more human !!!!!
  AARP rep, you want to get in touch with me, please use email:
  ********* ** *********

  AARP

  Date: 08/05/2022

  Thank you for contacting AARP through the Better Business Bureau comment section. We have received your complaint about AARP Auto & Home Insurance provided by The Hartford and are sorry to hear about your experience. In an attempt to assist, I have reached out to an Escalations Team we work with at The Hartford for additional insight and handling into your concerns. Once The Hartford's Executive-Level Resolution Team completes their review, they will reach out to you within the next few business days with a resolution. Thank you for bringing your concerns to our attention.