Complaints

This profile includes complaints for Arcadia Power, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Arcadia Power, Inc.

  Washington, DC 20037-1148

  
• 

  Arcadia Power, Inc.

  555 11th St NW Fl 4 Washington, DC 20004-1326

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Arcadia is a SCAM!!! I have LIHEAP which made a payment on my account in May and Arcadia is still charging me monthly. It's sad that this is what finally made me realize that this company is scamming people and charging people more money than they should be. What is also sad, is that this company is using solar power as a means of scamming people. What a shame. There needs to be a class action lawsuit against this company. When I called to cancel my account, they said it would take 90 days and that I would still be billed during those 90 days. What kind of company doesn't allow you to cancel your account immediately? How is this legal? This company preys on poor people.

  Business Response

  Date: 08/31/2023

  Thank you for bringing ******** complaint to our attention. We completely appreciate their concerns surrounding their account and hope that we are able to shed some light on their Community Solar enrollment with Arcadia. 

  ******* signed up for Arcadia on  12/16/2021. Their Arcadia Auto-Pay enrollment, for the management of their monthly ***** bill payments through Arcadia, was finalized on 12/19/2021. All ***** electric bill payments issued for their account from that point were set to be managed through Arcadia. 

  From there, we worked to finalize *******'s enrollment in Community Solar through Arcadia. They were enrolled on the ********* ***** * project on 2/1/2022, and they began receiving savings from the project on 2/3/2022.

  Through Community Solar with Arcadia, ******* keeps 10% of the total savings generated by their spot on the Community Solar project. The remaining 90% is owed to the Community Solar developer for project maintenance and operation and is thus billed through Arcadia.

  When ******* received LIHEAP credit value on their ***** bills, they still kept that full credit value to reduce their electric charges. Additionally, they have received Community Solar credits to further reduce their ***** charges. As a result, the LIHEAP credit value on their ***** account lasted for a longer period of time. Any LIHEAP credit not used during a particular month would roll over to their next utility bill until the credit is completely depleted. As the way that LIHEAP and Community Solar crediting interact can cause an unfamiliar billing experience, we have a ************** article posted for transparency: ******************************************************************************************************************************

  ******* requested their Arcadia cancellation on 8/18/2023. It takes a period of 90 days to process un-enrollment from Community Solar due to the administrative processing timeline to complete. Any remaining credit balance after that point will remain on their ***** account to reduce future bills until it is completely used.

  Should ******* or the Better Business Bureau wish to discuss this further, we can be reached at [email protected] or call us at ************** between 9am and 7pm EST, Mondays through Fridays.

• Initial Complaint

  Date:08/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Arcadia was part of a community solar program in my town. I joined at the end of 2019 and was enrolled in bill pay. ****** sent the bills to them, they paid the bill and charged my credit card. In June of 2022, Arcadia suddenly stopped paying my bill without any notice to me, causing me issues with ******. I tried calling Arcadia several times but was unable to get through. I finally went to their website where there was a notice that the community solar program in my town had ended. I assumed this was their notification of cancellation. I went to Ameren's site and had future bills sent to me so I could make sure my bills were paid. I had no other contact with Arcadia for over a year. On my July 2023 credit card statement, there was a charge from Arcadia for $218.67. I once again tried to call Arcadia but was unable to get through. I called my credit card company and let them know I was being charged by a company that I had not dealt with for over a year. They canceled my card and initiated a chargeback. I received a statement from Arcadia 8/7/23 and once again called their customer support. I was able to get through but the customer service rep was unable to tell me why I was suddenly being charged by Arcadia after over a year. She escalated my request and I received a call from ****. He told me that customers can "temporarily" be disconnected and that they are authorized to reconnect accounts. I have read through the contract I signed and I have not found any reference to this in the contract. What I did find was that they were supposed to invoice me monthly. I received a notice 8/12/23 that Arcadia received the payment dispute from my credit card and that the funds have been placed in a dispute hold. I do not feel I owe this company anything. No company should be able to suddenly start charging my credit card after over a year of no service with me.

  Business Response

  Date: 08/25/2023

  Thank you for bringing ******* complaint to our attention. We completely appreciate their concerns surrounding their account and hope that we are able to shed some light on their Arcadia account status and billing.

  ****** signed up for Arcadia on 11/10/2019. Their Arcadia Auto-Pay enrollment for the management of their monthly ****** bill payments was finalized starting with their November 2019 ****** bill. All ****** electric bill payments issued for their account from that point were set to be managed through Arcadia. 

  In June of 2022, ******'s Arcadia utility sync with ****** became inaccurate, and Arcadia ceased receiving billing data from ****** to successfully manage their utility bill payments. We later found that this was due to updates with ******, and advised customers affected to update their utility sync with Arcadia so we could continue managing their automatic bill payments. As no update was made to their utility sync, we were unable to manage the automatic payment of their ****** bills from that time.

  Community Solar through Arcadia was not ended in Illinois, and we are unaware of any notice stating as such online or elsewhere. The disconnection referenced is regarding the utility sync between Arcadia and ******. We reached out to ****** on several occasions later in 2022 to request an update of this utility sync information and at no point informed the customer that their *********** account was canceled. In March of 2023, Arcadia started the transition of customers with ****** to a dual billing process, through which ****** utility charges would need to be handled directly with the customers utility due to persisting issues with Arcadia receiving billing data from ******. 

  Prior to utility sync errors on ******’s account, they were enrolled on the ********* Solar ** Community Solar project through Arcadia on 3/8/2021. Through Community Solar, ****** was set to keep a 10% portion of the total value generated by their spot on the Community Solar project. The remaining 90% was owed to the Community Solar farm for project operation costs and was thus billed through Arcadia. Through June of 2022, the distribution of these credits occurred through their Arcadia Auto-Pay statements. It is our understanding that ****** continued to receive Community Solar credits as Off-Site Gen kWh values on their ****** bills in the interim, despite our inability to manage the distribution of these savings generated. Their Arcadia statement issued on 7/11/2023 for $218.67 was issued based on Community Solar production value communicated to Arcadia by their Community Solar developer. ******’s charges of $218.67 were 90% of the total Community Solar reduction of $242.97 that they had already received on their ****** bills generated during the time period of 4/23/2023 - 6/21/2023. They kept $24.30 of that value overall as their 10% solar savings.
  
  They requested their Arcadia account cancellation on 8/7/2023 during a conversation with an Arcadia Customer Support representative. They were then in contact with a supervisor with Arcadia to discuss their billing concerns and to ensure that their Arcadia charge in July was accurate. Due to the confusion regarding their account status, their Arcadia account was fully closed on 8/7/2023, ahead of the standard 90 day cancellation period for Community Solar in Illinois. 
  
  Should ****** or the Better Business Bureau wish to discuss this further, we can be reached at [email protected] or call us at ###-###-#### between 9am and 7pm EST, Mondays through Fridays.

• Initial Complaint

  Date:08/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Arcadia is over charging me. I have a $200 Credit for an overpayment they took out of my account now they are billing me again, even though I have a credit. The sales rep who came to my home to set me up said NO auto payments will be taken from my account. Called to Cancel twice and am being told cancellation won't occur until 12/22/23.

  Business Response

  Date: 08/24/2023

  Thank you for bringing ******* complaint to our attention. We completely appreciate their concerns surrounding their account and hope that we are able to shed some light on their Arcadia billing and account status. 

  ****** signed up for Arcadia on 5/12/2021. Their Arcadia Auto-Pay enrollment, for the management of their monthly ******* ****** Gas & Electric bill payments through Arcadia, was finalized on 5/8/2023. This was after they had taken actions online to enroll in Auto-Pay, which included adding a payment method to their Arcadia profile on 5/5/2023. All ******* ****** Gas & Electric bill payments issued for their account from that point were set to be managed through Arcadia. 

  On 6/7/2023, ****** was enrolled on the ****** * Community Solar project through Arcadia. Through Community Solar, ****** is set to keep a 10% portion of the total value generated by their spot on the Community Solar project, which means that they are keeping a savings value that they otherwise would not have access to. The remaining 90% is owed to the Community Solar farm for project operation costs and is thus billed through their Arcadia statements. 

  ****** requested their Arcadia cancellation on 8/11/2023. It takes a period of 90 days to process un-enrollment from Community Solar due to the administrative processing timeline to complete. Their Arcadia account was then canceled immediately on 8/17/2023 as a special case, bypassing the standard 90 day cancellation period for Community Solar in New York. The credit balance remaining on their ******* ****** Gas & Electric account is entirely theirs to keep, and will apply to cover future bills until completely used.

  Arcadia currently has active representatives on the ground in states around the U.S. where homeowners are eligible for Community Solar. Arcadia does everything it can to be clear and transparent with our customers and prospective customers, especially regarding account operation and billing. We are sorry to hear about their experience with one of our representatives and have escalated their sales feedback to the appropriate party.

  Should ****** or the Better Business Bureau wish to discuss this further, we can be reached at [email protected] or call us at ************** between 9am and 7pm EST, Mondays through Fridays.

• Initial Complaint

  Date:08/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Door to door salesperson. Got to part where you answer yes/no to verification questions and said no to auto pay. Told salesperson I did not want to be involved and he left saying that since I said no to the auto pay it would cancel subscription. I even respond to an email next day stating to cancel. Log into my Arcadia account that an email tells me I now have, which I do not want to find auto pay on. I said no. Predatory and a scam. I want account cancelled. I have emailed this wish the day after the salesperson visited me. How did auto pay get turned on when I said no? How did the account not get cancelled?

  Business Response

  Date: 08/15/2023

  Thank you for bringing ****** complaint to our attention. We completely appreciate their concerns surrounding their account and hope that we are able to shed some light on their Arcadia account enrollment and subsequent cancellation. 

  ***** signed up for Arcadia on 8/11/2023. They reached out to Arcadia Customer Support on 8/13/2023 to request cancellation, and their Arcadia account is completely closed as of 8/14/2023.

  Arcadia currently has active representatives on the ground in states around the U.S. where homeowners are eligible for Community Solar. Each state has its own program and each member that signs up with Arcadia in these eligible areas has the opportunity to receive savings on their monthly utility bill. In some areas, enrollment in Auto-Pay with Arcadia is necessary to receive those savings. There are no sign-up or cancellation fees. The process to receive savings on their monthly utility bill is as simple as signing up with Arcadia. Once their solar project starts producing power, the member starts receiving savings. 

  Arcadia does everything it can to be clear and transparent with our customers and prospective customers, including the impact of Auto-Pay on their accounts. We are sorry to hear about ****** experience with one of our representatives and we appreciate their feedback as were always looking for more ways to improve our customer communications, as well as sign up experience. We have escalated this sales feedback to the appropriate party to investigate why their account enrollment was able to proceed despite their negative response regarding Auto-Pay during the third-party verification process.

  Should ***** or the Better Business Bureau wish to discuss this further, we can be reached at [email protected] or call us at ************** between 9am and 7pm EST, Mondays through Fridays.

  Customer Answer

  Date: 08/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:08/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/4/23 I canceled my account in June and thought I had removed all payment info (old card on file which has been deactivated) I created a payment arrangement with RGE. Spoke with both *** and Arcadia explaining lack of income and 3 kids under 10 years old. STILL arcadia takes 400 out leaving us negative 200 after *** has already been paid. Absolutely ridiculous robbery and not a way to "save" anything.

  Business Response

  Date: 08/10/2023

  Thank you for bringing ********** complaint to our attention. We completely appreciate their concerns surrounding their account and hope that we are able to shed some light on their Arcadia account status and billing.

  ********* signed up for Arcadia on 1/23/2023. Their Arcadia Auto-Pay was set up on 4/28/2023 for the management of payments to ********* Gas & Electric for their monthly bills. 

  On 5/12/2023, ********* was enrolled on the *********** Community Solar project through Arcadia. Through Community Solar, ********* is set to keep 5% of the total value generated by their spot on the Community Solar project. The remaining 95% is owed to the Community Solar farm for project operation costs and is thus billed through their Arcadia statements. 

  They requested their Arcadia account cancellation on 5/18/2023. There is a 90 day cancellation period for Community Solar in New York, which is the time it takes for the solar developer and utility company to fully process a customers un-enrollment from a Community Solar project. This timeline accounts for each accounts specific billing cycle, as well as the amount of time it takes for the utility to cease applying solar savings to a customers account. 

  *********s Arcadia statement in question was a higher value than usual due to two factors. First, their budget billing amount owed to ********* Gas & Electric increased from $74.00 to $169.00. This means that the amount due on a monthly basis to their utility is higher than they are accustomed to. This is the result of the total account balance with ********* Gas & Electric increasing such that in order to be paid, they need to charge their customer more on a monthly basis. This payment is managed through Arcadia Auto-Pay, but the budget billing value owed is determined by ********* Gas & Electric, not Arcadia. Second, their July 2023 ********* Gas & Electric bill included two months worth of charges, doubling the amount being charged. 

  On 5/6/2023, we sent an email to ********* which was opened on the same day. In that message, we proactively recommended that they turn off budget billing with ********* Gas & Electric to optimize their Community Solar billing experience. In that email we stated, We're working on connecting you to a community solar farm. Before we do, we recommend that you turn off your budget billing plan with ********* Gas & Electric. Otherwise, your power bill will double until your utility adjusts the fixed amount you pay.

  This is because through Community Solar, the 95% portion of the total Community Solar savings amount generated is owed to the Community Solar developer. This is charged on top of a budget billing amount owed to ********* Gas & Electric as they include the total *********************** amount to reduce *********s total account balance, but not the monthly amount due. After this communication, it appears that ********* still remained enrolled in budget billing with ********* Gas & Electric. 

  As a gesture of goodwill, Arcadia has closed their account on 8/8/2023, in advance of the standard 90 day cancellation period. Their bill payments can be managed with ********* Gas & Electric directly going forward.

  Should ********* or the Better Business Bureau wish to discuss this further, we can be reached at [email protected] or call us at ************** between 9am and 7pm EST, Mondays through Fridays.

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  arcadia solar has visited my residence multiple times in the last 2 months and every time they are rude and pushy after they are told politely that we are all set. The last occurrence was on 8/7/2023 at around 12:15pm. while my wife was home alone she replied with "no we are all set". The employee did not provide any identification other than he worked for the company . Then the employee was rude to her and would not leave the residence with out making gestures. it is also to be noted that while the conversation was occurring my wife got an uneasy feeling from this person and felt very uncomfortable.

  Business Response

  Date: 08/10/2023

  Thank you for bringing ***** complaint to our attention. We completely appreciate their concerns surrounding their account and hope that we are able to shed some light on their experience with Arcadia direct sales representatives.

  Arcadia currently has representatives on the ground in states around the U.S. where homeowners are eligible for Community Solar. Each state has its own program and each member that signs up with Arcadia in these eligible areas has the opportunity to receive savings on their monthly utility bill. There are no sign-up or cancellation fees. The process to receive savings on their monthly utility bill is as simple as signing up with Arcadia. Once their solar project starts producing power, the member starts receiving savings. 

  Arcadia does everything it can to be clear and transparent with our customers and prospective customers. We are sorry to hear about their experience with our representatives and we appreciate their feedback as were always looking for more ways to improve. We have escalated this sales feedback to the appropriate party for quality assurance purposes and to ensure that there is no further contact.

  Should **** or the Better Business Bureau wish to discuss this further, we can be reached at [email protected] or call us at ************** between 9am and 7pm EST, Mondays through Fridays.

• Initial Complaint

  Date:07/28/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Overcharged for solar credits on my Arcadia Solar Account. See letter attached. According to the ***** participant consumer disclosure form for ****, Arcadia will calculate the initial subscription size to generate bill credits no greater than my estimated annual electricity cost. They have charged me from December 22 to July 23 346.27 over my ********** charges. The marketing promise is that we would receive 10% discount from our electric bills, not pay more. According to the Massachusetts Consumer Protection Law, this is false advertising and/or a bait and switch tactic, hidden in tiny tiny details. That is false representation. I am therefore asking for any current and future reimbursement for overpayment of my electric bill and am asking for IMMEDIATE cancellation so that I do not get charged MORE for my electricity rather than 10% less.

  Business Response

  Date: 08/02/2023

  Thank you for bringing ****** complaint to our attention. We completely appreciate their concerns surrounding their account and hope that we are able to shed some light on their Arcadia Community Solar enrollment.

  ***** signed up for Arcadia on 5/18/2022. They completed their Arcadia Auto-Pay enrollment on 5/24/2022 for the automatic management of their ********** bill payments. Then, Arcadia worked to enroll them in Community Solar for savings on their account. They were enrolled on the ********* Community Solar farm on 11/28/2022 but did not start receiving the savings credits generated by the project until 4/27/2023. 

  On *****'s ********** bills, they receive an AOBC Transfer Credit which is the total Community Solar production value that ********** has been able to apply to their bill. Their Community Solar subscription size was determined in kWh terms based on their annualized kWh usage information. This means that the savings generated over an annual period should be close to their actual usage. Through Community Solar, ***** keeps a 10% portion of the total savings value generated as their savings.

  Because of the initial delay of ********* applying their credits to their monthly billing, ***** has received multiple months' worth of solar production credits at once, 90% of which are still owed back to the Community Solar farm for project maintenance and operation costs even though they are higher values than anticipated on a monthly basis. When this happens, any remaining credit balance with ********** is theirs to keep to reduce future usage charges until used in full. 

  The total savings credit applied to their ********* bill is always higher than a scheduled Arcadia charge owed to the Community Solar farm as it is always 90% of that value. Their resulting account credit balance will help to cover their ********** charges going forward. As their Arcadia enrollment has resulted in a credit in their favor instead of an extra charge, there has not been an overcharge.

  As requested, their Arcadia account was canceled in advance of the standard 180 day cancellation period on 7/31/2023 as a special case. Arcadia Customer Support has been in contact with ***** to answer any ongoing questions after an explanation of their billing and account cancellation.

  Should ***** or the Better Business Bureau wish to discuss this further, we can be reached at [email protected] or call us at ************** between 9am and 7pm EST, Mondays through Fridays.

  Customer Answer

  Date: 08/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:07/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people have shown up SEVERAL times, after being told per the landlord that they are trespassing on private property. Today, one of their people YANKED open the screen door that I keep locked and had the nerve to catch an attitude when I refused to show her my energy bill. She said "well someone will be back in 4 to 6 months and eventually you'll have to show someone your bill." I dont appreciate being threatened for protecting my privacy.

  Business Response

  Date: 07/25/2023

  Thank you for bringing ********* complaint to our attention. We completely appreciate their concerns surrounding their account and hope that we are able to shed some light on their interaction with Arcadia in-person sales representatives.

  Arcadia currently has active representatives on the ground in states around the U.S. where homeowners are eligible for Community Solar. Each state has its own program and each member that signs up with Arcadia in these eligible areas has the opportunity to receive savings on their monthly utility bill. There are no sign-up or cancellation fees. The process to receive savings on their monthly utility bill is as simple as signing up with Arcadia. Once their solar project starts producing power, the member starts receiving savings. 

  Arcadia does everything it can to be clear and transparent with our members and prospective members. We are sorry to hear about their experience with our representatives and we appreciate their feedback as were always looking for more ways to improve our member communications, as well as sign up experience. We have escalated this sales feedback to the appropriate party as this behavior is not aligned with Arcadia standards.

  Should ******** or the Better Business Bureau wish to discuss this further, we can be reached at [email protected] or call us at ************** between 9am and 7pm EST, Mondays through Fridays.
  

  
  

  Customer Answer

  Date: 07/27/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: If I say "no Im not interested" or " no Im not showing a stranger my bill" they need to respect that and to leave NOT  get an attitude with me and try to bully me into signing up. And there is a sign clearly marked at the entrance saying "no soliciting" and "no trespassing." The next time your associates show up at my door and try to get me to sign up, Im calling the police. 
  
  Regards,
  
  *******************************
  

  Business Response

  Date: 07/28/2023

  Thank you for bringing ********* response to our attention. We completely appreciate their persisting concerns surrounding their account and hope that we are able to shed some light on them.

  We have escalated this feedback to the appropriate party so that the necessary actions can be taken to correct this experience going forward. With the information provided by ********, we are able to determine the specific agents who came to their home and behaved in this manner. Additionally, we can add ******** to our do no knock list to prevent future interactions with Arcadia sales representatives. Representatives are expected to behave in a professional manner and should obey requests regarding solicitation. 

  Should ******** or the Better Business Bureau wish to discuss this further, we can be reached at [email protected] or call us at ************** between 9am and 7pm EST, Mondays through Fridays.

  Customer Answer

  Date: 08/02/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  

• Initial Complaint

  Date:07/22/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Solicitor trespassed on property with visible signage on entry stating trespass is prohibited.Solicitor misrepresented their business as government affiliated and not a private entity.Individual solicited the sale of a service that was deceiving and could not clearly convey their Intention or interest.Individual attempted to gather sensitive and private information without contract or disclosure.Individual did not register a canvassing agreement with the city (confirmed with police precinct).Employee was deceptive, trespassed and misrepresented themself as an employee or contracted individual of the government/municipality.

  Business Response

  Date: 07/25/2023

  Thank you for bringing ***** complaint to our attention. We completely appreciate their concerns surrounding their account and hope that we are able to shed some light on their interaction with an in-person sales representative. 

  Arcadia currently has active representatives on the ground in states around the U.S. where homeowners are eligible for Community Solar. Each state has its own program and each member that signs up with Arcadia in these eligible areas has the opportunity to receive savings on their monthly utility bill. There are no sign-up or cancellation fees. The process to receive savings on their monthly utility bill is as simple as signing up with Arcadia. Once their solar project starts producing power, the member starts receiving savings. 

  Arcadia does everything it can to be clear and transparent with our members and prospective members. We are sorry to hear about their experience with one of our representatives and we appreciate their feedback as were always looking for more ways to improve our member communications, as well as sign up experience. We have escalated this sales feedback to the appropriate party.
  
  Should **** or the Better Business Bureau wish to discuss this further, we can be reached at [email protected] or call us at ************** between 9am and 7pm EST, Mondays through Fridays.

  
  

• Initial Complaint

  Date:07/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, two representatives from Arcadia knocked on my front door and told me that the governor of NJ had passed something saying that ********************** had overcharged their customers over the last few years and that customers were entitled to a "rebate" for overpayment; they said I needed to sign up with them today to get the rebate I was entitled to, which immediately sounded suspicious. If ** ******** overcharged me and owes me money back, why would I need to register with a third party to get the refund? They pressured me to show them my most recent electric bill saying that I had "already missed the deadline," "we only have about 20 spots left," and "you need to register today to get this benefit." They acted as if they were sent by the state to make sure everyone received the refund they were entitled to, but then said I'd only qualify if I had a certain kw usage none of which makes sense if I'm getting a refund for overpayment like they claimed. The whole thing wasn't adding up, so I figured maybe they were trying to sell a switch to solar energy supply. That's the only thing I could think of where someone would come door-to-door saying they're partnered w/ ** ******** and trying to get me to sign up. I asked them straightforwardly if they were trying to get me to sign up to switch my electric to solar; they flat out said no, absolutely not, they were DEFINITELY not trying to get me to switch to solar power. A quick ****** search and call to ** ******** confirmed it was exactly what I thought--trying to sign me up for solar. I'm not even opposed to switching to solar supply, but these representatives flat out lied to my face when I asked them a simple straightforward question about what they were trying to actually get me to sign-up for. This is completely unacceptable and this company needs to be held accountable. There is no excuse for these kind of shady sales tactics.

  Business Response

  Date: 07/25/2023

  Thank you for bringing ******** complaint to our attention. We completely appreciate their concerns surrounding their account and hope that we are able to shed some light on their interaction with Arcadia in-person sales representatives. 

  Arcadia currently has active representatives on the ground in states around the U.S. where homeowners are eligible for Community Solar. Each state has its own program and each member that signs up with Arcadia in these eligible areas has the opportunity to receive savings on their monthly utility bill. There are no sign-up or cancellation fees. The process to receive savings on their monthly utility bill is as simple as signing up with Arcadia. Once their solar project starts producing power, the member starts receiving savings. 

  Arcadia does everything it can to be clear and transparent with our members and prospective members. We are sorry to hear about their experience with our representatives and we appreciate their feedback as were always looking for more ways to improve our member communications, as well as sign up experience. We have escalated this sales feedback to the appropriate party as this behavior is not in line with our expectations.

  Should ******* or the Better Business Bureau wish to discuss this further, we can be reached at [email protected] or call us at ************** between 9am and 7pm EST, Mondays through Fridays.