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Business Profile

Financial Services

MissionSquare Retirement
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 152 total complaints in the last 3 years.
  • 24 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/06/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I worked for ********************** for three years on the Benefits Team. I left the company during the first week in August 2022. I gave 2 weeks notice. Since this time I have been trying to complete a Rollover of my 457 funds to my current employer. I have contacted by email and phone *********************** from ******* ****** numerous times and the Rollover has not been completed to this date. I need assistance in obtaining a resolution to this matter.

    Business Response

    Date: 10/19/2022

    Dear Dispute Resolution Team: 
    This letter is in response to your letter dated October 8, 2022, regarding a complaint filed with the Better  Business Bureau of Metropolitan Washington, DC and Eastern Pennsylvania (“the BBB”).  
    According to your letter, the BBB received a complaint from an individual regarding an account administered by ************* Retirement. The individual complains of difficulties in rolling over  moneys in her 457 account to a new employer account after she ceased employment.  
    A member of our participant services team reached out to the participant to ensure he has the requisite  information that he needs to correct the situation, and has assisted the participant in addressing the issue.  The participant was provided the proper forms to complete the rollover and ************* awaits those  completed form. We believe this situation is resolved. 
    If you have any questions or concerns, please feel free to contact me at the contact information provided  below. 
    Sincerely, 
    Greg D*** 
    Managing Vice President  
    Client Experience Operations

  • Initial Complaint

    Date:09/02/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started investing money with ICMA back in 2018 through a 457. It was explained to me that my money was safe and it would grow with them. Since 2018 I have invested $5,350 apparently the growth is only $5,664 with a loss of 15.2% for the year. I am trying to determine what kind of scam this is seeing how I am currently in the red. One would think that if the company is investing my money and I start losing moey they would change what they are investing in to make money not keep losing money. Based on what I see I am thinking this might be a ponzi scam I hope the BBB can look into this ahis matter and let me know before I have nothing left in this account.

    Business Response

    Date: 09/20/2022

    Dear Dispute
    Resolution Team:

    This
    letter is in response to your letter dated September 9, 2022, regarding a
    complaint filed with the Better Business Bureau of Metropolitan Washington, DC
    and Eastern Pennsylvania (“the BBB”). 

    According
    to your letter, the BBB received a complaint from an individual regarding an
    account administered by ************* **********. The individual complains of
    investment losses in 2022. This account is participant directed, and all
    investments are selected by the participant.  

    A
    member of our participant services team reached out to the participant to
    ensure he has the requisite information that he needs to correct the situation,
    and has assisted the participant in addressing the issue. We believe this
    situation is resolved.  

    If you
    have any questions or concerns, please feel free to contact me at the contact
    information provided below.

    Sincerely,


    Greg
    D***
    Managing
    Vice President
    Client
    Experience Operations

MissionSquare Retirement is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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