Complaints

This profile includes complaints for Jeeves Handyman Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Jeeves Handyman Services

  3400 Garrison St NW Washington, DC 20008-2037

• 

  Jeeves Handyman Services

  24020 Burnt Hill Rd Clarksburg, MD 20871-9225

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 31, 2023 Technician ***** from Jeeves Handyman Services arrived at my house after 5pm to complete electrical work. I was quoted a price of $300 for two hours of electrical work. During the electrical work on a light switch the Technician knocked a ****** Thermostat off the wall damaging the device. He informed me that he didnt have that Particular thermostat and I would need to contact my HVAC repairman and contact his company with the quote. I calledthe Jeeves office and was informed that I would need to reschedule with a technician to talk about the accident. They Scheduled for 2/5/2023 and were a no show. I incurred a $1,319 bill to replace the thermostat. Their office would not provide Their registration number nor their insurance information. They then contacted a lawyer to talk with me and offer $500. I am requesting full compensation for the damages of $1,319.

  Business Response

  Date: 03/20/2023

  We sent our technician to assist the customer with some home projects. While working, the customer tried to be helpful by placing his own commercial light on top of the thermostat. He then realized that it may not be the best idea and moved the light to a window sill. When removing the light from the thermostat, he dislodged the magnetic seal for the thermostat. It was only a matter of time before it completely fell off the wall. Despite not touching the thermostat, we did offer a fair resolution through our attorney. Customer  declined. 

  Customer Answer

  Date: 03/22/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  I never placed a light on the thermostat and I informed the company that there was a light on a sill and that their technician backed into the thermostat. The thermostat doesn’t have a “magnetic” seal.   I have asked this company on multiple occasions for information regarding their insurance and MHIC number and they would not provide it. They informed me they would seek legal advice and their lawyer low balled me and I countered their offer and they said no.  I have considered my options to deal with this vendor and I will pursue them. 
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/20, I hired Jeeves Handyman to fix a few things in my house. One specific request was to fix the drain stopper and the overflow valve in my bathtub. The other was to fix a light switch in my bedroom. The contractor spent 4 hours working and charged me $556.11. That evening, when I turned on the light in my bedroom, a giant spark came out. I called the company the next morning, and after I was hung up on twice, they finally agreed to send the contractor back out. He determined nothing was wrong. I also asked him to confirm that the bathtub was ready to be used that evening by my two small children. He confirmed everything was good. That evening, after more than 24 hours since he installed everything, I used the tub. The drain and overflow value were not installed correctly and water leaked under the tub and into my kitchen, causing water damage. I called Jeeves back Saturday morning to complain, and they promised to send the same contractor back out on Monday. Later on Saturday, the contractor called me personally to yell at me for messing up his work. I confirmed that we were only going off his word. When he arrived Monday, he repeated his line that it was my fault, changing his story 3 times about how the leak occurred. Again, after calling Jeeves and speaking to a manager, she told me the best they could do was to send a different person back out on Thursday. Since I have two small boys and only one tub, this would not work. I asked multiple times if someone could come sooner, but they denied my request. I instead hired the head plumber for ********** County to come inspect the tub and fix the issue. He instantly knew the issue was from the previous contractor. I paid him $450 to fix the tub. I called Jeeves back and asked if we could simply part ways, and I would cover the fixes if they did not charge me $556.11. They agreed, but on 10/31, they charged my credit card $603. Finally, I asked for their contractor licenses, and they refused to provide them.

  Business Response

  Date: 11/14/2022

  Customer did reach out and let us know about the issue with the drain. We sent the same technician back out to assess the situation, free of charge. The technician initially determined that the issue was not related to labor he previously performed. Customer voiced that he did not agree with this assessment. We then offered to send a different technician, again free of charge, to re-assess the situation from an un-biased standpoint. Customer agreed to the appointment at first, but then did call and cancel this appointment. Customers wife did says that she acknowledged we did try to amend this situation, but that they did not want anyone from our company back in their residence. We did out due diligence to try and amend any issues, but customer canceled. 

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a Handyman Tech by the name of Jose come out to provide service to my mother's home. She had the Shutters painted, porch light replaced, doorbell and extended her current mail slot to accommodate magazines. Here is where the problem begins, he was asked to install a new storm door, my mother asked him to take measurement, he showed up with the door 4 inches too short, so she chalked that up as a mistake, he came back two days later to install the new door. We had 5 days of rain from the hurricane Ian, this is where he sloppy work began to appear. The storm door began to pull away from the frame, oh did I mention that our new handle to the storm door opens up instead of down, which we found out from a ***** tech and ***** contractor whom came out to measure for our new door from *****, yes ***** sh plan to have replacement. he only had to t turn the mechanism within in the lock for the handle to open pushing down, seeing how the **** didn't provide a receipt for the door we paid for, so any hopes of getting ***** ***** to rectify the situation is non assistance. The company does not put their customers first nor take in consideration that maybe just maybe your tech did a sloppy job. They are sending their techs back to rectify there work only to run back and tell you a different tale to their story. The door is ruining my mother's frame, because he didn't inform my mother that the wood insert would needed to be replace to accommodate the heavier door, instead he install knowing it would not hold only to tell my mother later after contacting Jeeves Handyman services that the wood is rotten, now someone make that make sense, so you install a storm doors on rotten wood? The wood is not rotten, only needed a heavier wood insert to hold the door, ***** tech can tell you that. ***** will have to repair the damages for improperly. My mother requested a refund of her Deposit or the door, because we don't have a copy of the receipt to even call ***********

  Business Response

  Date: 11/14/2022

  We made multiple attempts to resolve this issue with the customer. We made 2 separate visits back to the customers residence to address issues with the storm door, free of charge. We were made aware that the customer was still not happy and did reach out in reference to offering a refund. We made multiple calls but never got a response/ heard back from the customer. We would be more that happy to issue a partial refund for the services provided. 

  Business Response

  Date: 11/17/2022

  Firstly, we do not have a technician named *** on our roster, and that is not the name of the technician that performed repairs, so it may be possible you are thinking of another company. Regardless, as previously stated, we have reached out multiple times in reference to a refund and have not heard back. We would be more than happy of refund $260.00 toward the issues with the storm door. If the customer would like to call us to confirm that, we would be more than happy to issue that refund. 

  Customer Answer

  Date: 11/21/2022

  Good Morning,

  I am 100% sure as well as my mother that no attempts to issue a refund were made, if that were the case then I would not here on behalf of my mother. I'm not sure who you are consulting with in your company, but any information provided to whomever I am addressing is inaccurate.  We have no reason to fabricate a story and to address the gentleman " **. ***** it's short for ******** if I'm spelling it correctly, *** was the name he asked us to call him by with a *** ******** area code. And the correct amount my mother paid to your company was $2,574.95 minus her $300 deposit for other miscellaneous project around the home.

  I have spoken to my mother and she has agreed to accept, the $260.00 refund thou short of $40.00. I will be contacting someone today 11/21/2022, on behalf of my mother ********************************, to discuss partial reimbursement of her deposit.

  ***********************

• Initial Complaint

  Date:08/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Jeeves to look at a leak in my Master Bedroom .. The handman Mr ******* came out .. went outside stood back about a 100 feet and said . (the leak is coming from your neighbor appears roof that is standing up) This handyman wanted me to pay for the cost to repair ($400.00) . I told him in no uncertain terms , that I had to pay for my own roof ..I'm not paying for a neighbors roof .(These are attached homes) .. He was to happy so, he said " well you have to pay me $60.00 for giving you an estimate ... Which was never identified at the beginning ..I was never told that .. In good faith , I wrote the check to Mr ******* ... not sure if that is the correc spelling ..since I can't read his writing on the invoice ... Just such v unprofessional experience ...

  Business Response

  Date: 09/08/2022

  We did send a technician to assist with repairs to the exterior of **. ******** home. The repairs did include work to be done on her neighbors property. ****************** did declined services and we left the residence. According to our records, and the technician's account, we never received any sort of payment. No check was ever submitted to our office and therefore was never deposited. We did make multiple attempts to speak to ****************** about this and get a little more information from her side but our calls we're never returned. 

  Customer Answer

  Date: 09/10/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:  The personal check #**** $60 was made payable to the guy who represents the company . I am guessing it was cashed. on 7/21/22 .I will have to call my bank. Thanks... I thought that was a bit shady ..writing a check to the technician personally. Maybe, Jeeves needs to followup with that fellow.. They should have his name ..It was a ****** name if I recall.not that , makes any difference. It's not all about the money but, more so about the way it was done. Hopefully, it won't happen to someone else. 
  
  Regards,
  
  *************************