Complaints

This profile includes complaints for Washington Gas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Washington Gas

  101 Constitution Ave NW Washington, DC 20001-2133

• 

  Washington Gas

  6801 Industrial Rd Springfield, VA 22151-4205

• 

  Washington Gas

  PO Box 37747 Philadelphia, PA 19101-5047

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/21/2022 Invoice of $1,824.27 was paid on 1/9/23, however the payment was returned because we need to provide the Washington Gas Company ID to the ****** ******* **********'s bank, ** ***** Bank, for their *** security blocker. Washington Gas could not provide this, so we are unable to make any payments online. Instead, we paid by check#***, which cleared the bank on 2/13/2023. Washington Gas has not applied the $1,824.27 to the account# ************ and the "past due" amount continues to be billed on every monthly invoice. We have placed over 30 calls and numerous emails to Washington Gas. There have been 7 investigation cases opened by WG but the problem remains unresolved. The most recent invoice still has the past due balance.

  Business Response

  Date: 10/10/2023

  Per the response sent to ** ************** Commission:

  ******,
  
  According to the account notes, a payment of $1,824.27 was applied to the account on January 9, 2023; however, it was returned on January 11, 2023. The payment was resubmitted and applied to the account on February 13, 2023. (see below)

  Customer Answer

  Date: 10/16/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  

  This Washington Gas response still does not address why no invoices have reflected the check payment, which is causing the balance forward that has already been paid. If the check has cleared on 2/13/2023 and it is reflected on the ledger, why has it not been posted on any invoices? There is still a discrepancy here on the invoice that needs to be corrected by posting the check payment on the invoice to apply the $1,824.27 balance forward. I have attached the Dec 2022- September 2023.  
  
  Regards,
  
  *********************

  Customer Answer

  Date: 10/31/2023

  Good Morning, 
  We were able to determine what the balance forward was for using the Billing Transcript Ledger the *** was able to provide us. This case has been resolved, please close the case. 
  Thank you,
  *********************

  Business Response

  Date: 10/31/2023

  Customer received the attached transcript and was able to understand the balance due. Customer requested to have the case closed.

• Initial Complaint

  Date:09/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Washington Gas has been consistently overcharging me for gas for the past year or more. I do not have a gas stove or many other gas appliances so the outrageous charges that I have been seeing on my account do not add up. They told me they would send out someone to read my meter then contact me about adjustments on my bill which never happened. One of their supervisors spoke to me and said my charges didnt make sense to have 500 dollar gas bills when I live in an apartment. They sent a paper bill that said one thing then the app said something different and they havent even done a meter reading yet, so they dont have accurate amounts.

  Business Response

  Date: 10/11/2023

  Happy Wednesday

  A Washington Gas technician visited the property on 9/26/2023. The meter was inspected and found to be working properly. The technician also checked the gas water heater and houseline to verify there were no gas leaks. 

  The customer's home has gas appliances. 

  The customer's account is charged a security deposit for $370 due to late payments. 

  Per the VA Customer Handbook regarding Security Deposits:

  Security Deposit
  A security deposit may be required to open or maintain
  an account and payment terms may be available.
  All deposits held for more than 90 days earn simple
  interest from the date the deposit is rendered to
  the company at a rate approved by the Virginia
  State *********************** After 12 months,
  Washington Gas will credit the deposit, plus accrued
  interest, to the customers account or provide a refund
  by check at the customers request, if:
  1. the customer has not had any bill which was
  unpaid within 80 days after date of rendition;

  2. is not then delinquent in the payment of his/her
  bills; and
  3. has not had service terminated for nonpayment of a bill.
  Note: Deposits cannot be used to pay a current or a
  delinquent bill.
  

  Residential customers who are sixty (60) years of age or
  older are exempt from any cash deposit requirement if:
  1. the customer presents satisfactory proof of age;
  2. the customer is the primary user, i.e., the service
  account is in his or her name and he/she is to be
  responsible for the bill; and
  3. the customer is not then delinquent in the payment
  of his or her bills.

• Initial Complaint

  Date:09/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August of 2023 I received a letter in the mail from Washington Gas that stated I was being charged $25 for a return fee. The return fee was because it tried to get my payment from an erroneous bank account. When they stood up their new payment portal apparently there was a glitch that created invalid bank account numbers in customer profiles. These fees continue to generate and are in the hundreds of dollars. I have called Washington gas numerous times, including speaking to at least 5 different supervisors. Each person blaming the last person for not handling my complaint properly. I was also informed that this issue was impacting many customers. However, I am yet to see a broadcast message or receive an email alerting customers of said issue. When I speak to the customer service “advocates” they tell me that it will take 7-14 days to be fixed. Well it’s been over 7 weeks. In addition to calling Washington Gas numerous times, I have also written the company at least 3 times. I got a generic response from the first email and nothing from the following emails. I have reached out to folks in my area on the **** **** app and quite a few wrote back that they were dealing with the same thing. Yet I am still not able to pay my bill and the fees continue to mount. The service has been horrendous at best. They keep telling me they will remove the fees but they just keep piling up. Winter is coming and I don’t want my gas shut off. I just want to pay my bill.

  Business Response

  Date: 10/04/2023

  The initial payment came back returned as "invalid account".  There was an issue in our system where returned payments were getting resubmitted for drafting which placed another return fee when this gets returned and the cycle continued. A permanent fix was delivered on September 27, 2023.

  All return fees were credited back to the account.  As of this response, the account has a zero balance.

  Consumer Relations (NB)

• Initial Complaint

  Date:09/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am highly upset by the treatment of a brand new customer who is new to the area. I set up my account back on 8/7 and recieved my first bill on 8/25. on 9/7 I paid the bill in full, despite it being due on the 18th. On 9/13 another balance appeared on my account, so I went ahead and payed that. What was never commuinicated to me until today is that my payment on 9/7 was returned, and the second balance was the same bill, which I used the same billing information on since I did not know there was a problem. Since you decided to notify me by mail, my 9/7 payment return letter was not recieved until 9/18.... which is unaccepable when you are making changes to my account without communicating the "why" aswell. Now I am going to accrue $50 in return fees, late fees, and whatever other fees you may tack on, all because you could not promptly commincate with a new customer to recitfy the issue. I have never had a billing issue in my life so to be peanalized for some sort of adminstrative error that nobody can explain is cruel and makes your customers feel like you think they are criminials. Further, the idea of mailing a return check notice while updating your account with a balance and no explanation why is deceptive practices and is the reason why I have $50 in return check fees. Had you simply contacted me through 21st century means instead of relying on the highly unreliable post office, I would have rectified this issue within 24 hours and ensured payment went through. Now I am several weeks deliquent witout even knowing there was an issue. Customer support told me I have to wait until the second payment returns to rectify the issue, at which point I will be placed on the Cash Only list again and charged another $25. I will then have to call and fight and argue to hope to get the charges and status removed - and then have to wait another 14+ business days to see this issue through. This is unacceptable treatment of a new customer and very upsetting.

  Business Response

  Date: 09/26/2023

  September 26, 2023
  ***********************
  ***************************
  Arlington, VA *****

  *****************,

  Washington Gas reviewed the complaint you filed with the Better Business Bureau regarding your gas account.

  Review of your account shows that your payment came back unpaid, the information you provided could not be found with your banking institute. As a one-time courtesy all return checks fees placed on your gas account will be waived and the cash only flag removed. A note will also be placed in your gas account stating both adjustments on your account. Our billing department is in the process of making the changes.

  Please go to your Washington Gas online profile and remove any banking information from the payment that was return unpaid.

  Consumer Relations Department (kv)
  Washington Gas   |  A WGL Company   
  6801 Industrial Rd., Springfield, VA 22151
  energy answers. ask us.

• Initial Complaint

  Date:09/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have filed for bankruptcy and according to federal laws and the bankruptcy courts my gas shouldnt be disconnected or denied service. Its getting cold and the gas company is denying me service until 14 business days. That is a violation of the federal laws.

  Business Response

  Date: 09/25/2023

  Hello, 

  This was investigated September 21st as a MD PSC (Public Service Commission) case.  The response is below:
  
  According to account notes, Washington Gas received the Bankruptcy documents on September 20, 2023.An order has been issued for Friday, September 22, 2023, to have the service restored. ************** spoke with a representative and advised that a technician will be at the property on the 22nd.  She was also advised that during the reconnection, access was needed to the home to perform safety check and an adult (over 18) had to be home. It is noted that the customer understood.

  Consumer Relations Department(dj)

  Washington Gas   | A WGL Company   
  6801 Industrial Rd., Springfield, VA 22151
  
  energy answers. ask us
  WashingtonGas.com   

• Initial Complaint

  Date:09/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This particular issue dates back to 2022. While renovating a home, I called Washington Gas to have them gas line turned off due to a gas leak. The company sent someone out and they completely removed the meter. A few months later, I called to have the gas services restored and was told I did not have gas at my property address (***************************************** assured them I had gas and sent pictures showing the existing gas line. Washington Gas advised I needed to pay $8,959.00 for new service since they could not find my address in the system. I inquired what the cost was for and they informed me that contractors would have to come out and dig a line to install gas service. This didn't seem right so we went back and forth for months about this. In June 2023, I paid the $8,959 because I was selling the home and Washington Gas sent out contractors. The contractors informed me that here was an existing gas line to the property and the only needed to confirm it was connected to ************************************* It was connected so no $8,959 worth of work did not have to be done. I have been asking Washington Gas to refund the money to me since there was an existing gas line and sent the pictures to them again. I have not received a response from Washington Gas since Aug. 16th, 2023

  Business Response

  Date: 10/11/2023

  This has been sent to our Marketing group for review and approval. Once an update is provided, an updated response will be sent to your office.

  Consumer Relations 

  Business Response

  Date: 10/12/2023

  ****** provided the estimate for what should have been a relocation.  ***************************** has set forth the refund of $3,837.76 in the form of a mailed check to ******************** at his home address.   The customer did have some questions why the relocation would have been the price it was, but we explained that pretty standard in ** for contract pricing just to get our contractor, ****** Pipeline, to move the service from inside to outside.

  It was advised that the check will be sent to:
  ************************************************ /Washington DC 20003

  I would say if they haven't gotten the reimbursement in a few weeks, to contact *************************  

• Initial Complaint

  Date:09/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on May 31th 2023 we discovered on our drive way that Washington Gas Contractor working inside our property without any permission, however that day we found out they damaged our gate we recently installed the gate spent over $15000.00 they way they access to our property to come from our neighbor drive way we have picture taking and we notified the Washington gas, the same day not for damages saying why you entered without asking and we were told to get a estimate for repair, we did I belove we been in contact with ************************* with insurance department now his email said the claim is not enough to cover the damages. this damage was done by Washington Gas and the very sad part is the entered to our property without any permission, we have signs at the gate privet property this is not acceptable we need the repair cost as soon as possible.

  Business Response

  Date: 09/25/2023

  Hello, 

  In reaching out to the Insurance Risk Department, it was found the claim for damages was denied for the reasons specified below. 

  **. ********** claim was denied back 8/14/23. We denied his claim based on statements and evidence obtained during our investigation. There is no evidence that Washington Gas damaged his gate. The Washington Gas Technicians did not attempt to access **. ********** property through the gate and instead accessed the property via the neighbors home where the driveways are adjoined to perform their annual inspection of the transmission service which is WG owned and WG is mandated to do.
  
  According to the technicians who were at the customer' home, there were other vehicles coming and going from the property during their visit and that towards the end of their inspection the customer made threatening comments towards WG staff.

  Consumer Relations Department(dj)

  Washington Gas   | A WGL Company   
  6801 Industrial Rd., Springfield, VA 22151

  Customer Answer

  Date: 10/15/2023

  Good afternoon first of all we have a sign on the gate private property and second of all they have no right to enter from my neighbor and as I mentioned if they would of come to our front door we could of stop the gate opening and closing every 10 seconds. Picture was provide to Washington gas and we need to get a payment as soon as possible. This action was done by Washington gas is not acceptable. 

  Customer Answer

  Date: 10/16/2023

  Heres the sign picture. No one is allowed to come to our property. 
  trespassing is illegal while theres a sign posted on our gate.  

  Business Response

  Date: 10/16/2023

  Please visit the tariff from the Washington Gas website, that offers the information below on access to company owned meter, gas pipes, and other gas equipment. 

  Our distribution network is routinely subject to maintenance and oversight both within the company and at the federal and state levels. The customer must provide access to the company-owned gas meter and piping at all reasonable hours for routine surveys and maintenance, and at all times for emergency purposes. If Washington Gas or one of its contractors attempts to complete work at your property and cannot gain access to the company-owned meter, gas pipes or other natural gas equipment, you may receive a notice on your door.
  To ensure continuing gas service, please use the contact information provided on the notice to arrange for access as soon as possible. 
  For more information about the provisions for access to company-owned equipment and the maintenance and monitoring of all pipelines on your property, please refer to the tariffs for your state:
  
  Virginia Tariff Information, General Service Provision (GSP) section 5, Metering

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 1, 2023, Washington Gas investigated a gas leak at my apartment complex and as a result, my gas services cut off. They fixed the problem and left a notice to call for a technician to restore services. I called the following day (September 2, 2023) and the customer advocate said a technician will arrive between 10am to 1pm. No one showed up. I called again on September 4 and was told a technician will arrive between 8am and 5pm. No one showed up again. I called againon September 5 and spoke with a supervisor and they ensure me that a technician will arrive by 5pm. No one showed up. I now been without gas for five days now. This is ridiculous and unacceptable. How hard is it to send a technician for something that will only take 10 minutes to do? I have called multiple times on this and it's not getting resolved.

  Business Response

  Date: 10/10/2023

  Happy Tuesday

  Per the technician's notes on 9/8/23, the technician arrived and found the gas was turned on at the meter. The customer informed the customer, the gas was turned on two days ago however, he did not know how to relight his gas appliances. The technician relit the gas appliances for the customer.

   

• Initial Complaint

  Date:08/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the landlord for *************************. On Friday Aug 25, our tenants ***** and ********************************* reported no gas in the house impacting the stove, oven, water heater. ***** called Washington Gas (WG) and was told WG would not know. We called ************* to diagnose the problem. The gas technician found that the root cause was the WG’s newly installed part for the gas meter. This part prevented gas flowing to the townhouse. ***** has called many times to the WG Emergency Line and created a work order. A WG technician showed up on Sun Aug 27 am and resolved the issue. ************* technician charge was $424 for his diagnosis. We are requesting a reimbursement because the root cause was due by Washington Gas improper installation of a new part to the gas meter.

  Business Response

  Date: 09/13/2023

  September 13,2023
  
  *** **
  *********************************************
  Annandale, VA *****
  
  **. **,
  
  Washington Gas received your BBB complaint requesting reimbursement for a diagnostic on the gas meter at  your property by ** ******* ****.
  
  You must file a claim with Washington Gas for your request to be reviewed. Please follow the steps outlined in the attached document. Include all the pictures and the invoice you attached in your BBB complaint. The Claims Department will respond directly to the claim you file with our company. 

  Sincerely, 

  Consumer Relations Department (kv)
  Washington Gas   |  A WGL Company   
  6801 Industrial Rd., Springfield, VA 22151

• Initial Complaint

  Date:08/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern: I am writing to dispute an outstanding balance of $2,843.45 from Washington Gas. I was being billing for usage at my old home (***** **** ***** ******, Gaithersburg, MD *****) long after I moved to a new home ( **** ******** ****, Potomac, MD *****). Despite contacting Washington gas many times regarding this incorrect balance, no actions have been taken and now this bill has been sent to collections. I moved from Gaithersburg to Potomac on 9/1/2021. A new tenant moved into the Gaithersburg home and he is the one who is responsible for any usage from 9/1/2021 to present. I am requesting that Washington Gas investigates this matter and the billing error be corrected, and that I get an accurate statement so that my account can be settled once and for all. Sincerely, ***** & **** ******* 

  Business Response

  Date: 09/28/2023

  September 28, 2023
  
  *************************
  ******************************
  Cypress, TX *****
  
  Washington Gas reviewed the complaint you filed with the Better Business Bureau.

  Records indicate that there was an outstanding balance due on account #*********** for service address **** ******** **** Rockville, MD *****. Final bill ($2,843.45) for this account is included in the response. Account listed ***** ***** (primary) and **** ***** (secondary), on the account. December 30, 2022, end date listed on the final bill. Final bill mailed January 3, 2023, to your address listed in Cypress, Texas.
  
  Records indicate that there was a credit on your closed account #************ for service address ***** **** ***** ****** Gaithersburg, MD *****. Credit (-$468.14) listed on the final bill included in response. Accounts listed Dalia Smith and John Hendrix on the account. September 27, 2021, end date listed on the final bill. Please note, there were two FINAL bills issued for this account. The “CORRECTED” Final Bill with the credit showing is the correct bill.
  
  Note on account for ***** **** ***** ****** stated ***** ***** called Washington Gas and advised that a payment was made on this account in error. Customer requested the amount be transferred to **** ******** **** gas account. Credit $468.14 transferred to account #***********, this brings the outstanding balance due to $2,375.31. Revised ‘CORRECTED” bill attached for this account (September 28, 2023, bill date). Amount shown on this bill ($2,375.31) is the outstanding balance due.
  
  If you are disputing this outstanding account, please email all documentation showing why you should not be response for this debt. Email documents to [email protected] along with an explanation detailing your dispute. Include your telephone number in the email as a point of contact.
  If you acknowledge that this is your debt, please send an email to [email protected] and request a representative from that department call you to discuss how the debt can be settled.
  
  Consumer Relations Department (kv)
  Washington Gas   |  A WGL Company  

  Customer Answer

  Date: 10/07/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: We moved out of *********************** on 9/1/2021 and were no long occupying the home however the final bill shows dates from 9/16/2021. We are not responsible for a single day after 9/1/2021.
  
  Regards,
  
  *************************
  

  Business Response

  Date: 10/11/2023

  October 11, 2023
  
  *************************
  *****************************
  Cypress, TX *****
  
  Records show that Washington Gas did not receive a request from you to close the account at **************************** in your name. Your account closed when our company received a request to start a account for a new tenant. Based on the lease the new tenant emailed their  account started September 28, 2021. This resulted in your account closing September 27, 2021.

  You will need to provide a lease to Washington Gas showing the date you moved out of the property. Send your documentation by email to [email protected] to request an adjustment for the end date of your Washington Gas account.

  Any other communication regarding this account and any resolution you are seeking must sent by email to the address listed above.
  
  Consumer Relations Department (kv)
  Washington Gas   | A WGL Company   
  6801 Industrial Rd., Springfield, VA 22151
  energy answers. ask us

  Customer Answer

  Date: 10/24/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: There is no lease to provide as we were the previous owners at ***** **** ***** ******. We sold our home to ****** ********* and moved to a rental which was **** ******** ****, Potomac, MD *****. We moved in on 9/1/2021 and went without gas, NO HOT WATER, UNABLE TO STERILIZE BABY BOTTLES, or BATHE MY INFANT SON for several days. We called Washing gas MULTIPLE times and was never able to connect with a representative. I even drove out to ***** ***** **, Rockville and spoke to a man who told me multiple customers had driven over hoping to resolve similar issues due to the lack of customer service. 
  
  Regards,
  
  *************************

  Customer Answer

  Date: 10/27/2023

  **** ******** **** lease agreement attached.