Complaints

This profile includes complaints for Washington Gas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Washington Gas

  101 Constitution Ave NW Washington, DC 20001-2133

• 

  Washington Gas

  PO Box 37747 Philadelphia, PA 19101-5047

• 

  Washington Gas

  6801 Industrial Rd Springfield, VA 22151-4205

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/3/23 at 8am, I notified Washington Gas about a gas leak from the meter outside my home. They shut off the gas and spent the day repairing the leak. After, the technician (EmplID ********) spent a total of 5 minutes lighting the furnace and taking indoor readings. He mumbled that a plumber had to repair an “ambient gas leak” before the gas could be turned on and left without further explanation. The outside temperature was well below freezing. I was forced to purchase several electric heaters to prevent my pipes from freezing. The morning of 2/4/23, I contacted a plumber. They needed to know the leak’s approximate location. I spent over an hour calling Washington Gas, most of that time on hold. Based on the technician’s notes, the leak was coming from the T-connector leading to the furnace. It took hours to find a plumber with same day availability. The plumber thoroughly inspected the gas line for an hour and didn’t find a leak. (An energy audit from November 2022 also didn’t indicate an indoor leak.) Another Washington Gas technician came out to inspect the line again at 10:30pm and didn’t find a leak. The gas was turned on at 11:30pm on 2/4/23 after being off for 36 hours. Due to Washington Gas’ incompetence, I wasted $342.28 on electric heaters, $29 on a plumber service fee, and my weekend. The technician mistakenly detected a leak where there was none, didn’t verify his findings before leaving with our gas shut off, and didn’t communicate with me adequately. It’s concerning that Washington Gas left a customer's gas shut off without at least verifying its a necessity or thoroughly explaining the situation with the customer. I contacted Washington Gas directly via email and phone to remedy this situation. They are refusing any fault. They will not refund the cost of the electric heaters or service fees for the plumber, which I had to pay only because of their technician's error.

  Business Response

  Date: 03/22/2023

  March 22, 2023

  Dear *************** & *********************************,

  Per our email communications, we are still awaiting the invoice for the plumber that you unfortunately had to pay for, directly due to a mistake made by a technician we sent to your home. As I explained in our correspondence, as soon as I have all of the expenditures, I can submit to our Insurance Risk Analyst for reimbursement.  Again, I apologize to you both, for all of the inconveniences and costs you endured - and hope that you will reach out to me directly in the future, should you ever need any other assistance.

  Sincerely,

  *************************

  Washington Gas 

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Washington Gas has not processed payment on my account which I made in full on Feb 8 on the phone with a Customer Advocate. I have spoken to multiple Customer Service Advocates regarding this issue, none of whom can correct and update my account to reflect full payment. I received a threating notice of service termination dated Feb. 16, though I paid my account in full on Feb 8th. All representatives can see in my account that I have paid in full, but they cannot seem to update my account accordingly. I have been a customer of Wash Gas for 27 years, with payments made promptly and on time since 1996. In December 2022 Wash Gas did not process my check payment for over a month, then on Jan. 7, 2023, I received a bill for which I immediately mailed a check for the full amount on Jan 9th, but Wash Gas did not process it and could not confirm receipt for a month and did not know where my check was. Out of concern that my check may have been lost or stolen and upon receiving harassing calls to pay my bill, I called and spoke with a representative with whom I paid on the phone on Feb 8th. I have made endless calls and spoken to several supervisors/representatives all of whom confirmed they can see my payment in my account but they do not have the authority to update my account. I have spent days and hours attempting to resolve this without success and my account is in "Overdue" status, regardless of the fact that I have paid in full. No one at Wash Gas seems to be able to correct the issue though they can see that I have made full payment and have confirmed the account balance is $0. I have 2 case numbers and a confirmation # of full payment of $353.35 for 2 months. I cannot reach anyone at any location and calls are automatically routed to the Philippines call center. I need help to resolve this matter. Thank you for any assistance you can provide. Frustrated beyond measure and feeling threatened by Wash Gas for unwarranted/unnecessary service termination.

  Business Response

  Date: 03/13/2023

  March 13, 2023

  Dear ***********************,

  I am pleased to see that your account has finally been straightened out, after our many conversations and all of the research in finding, posting the payment(s) in question. I would like to extend our deepest apologies to you, for the inconveniences you had to endure, to get this issue resolved. 

  Sincerely,

  *************************

  Washington Gas

  Customer Answer

  Date: 03/13/2023

  --------- Forwarded message ---------
  From: <*******************>
  Date: Fri, Mar 10, 2023 at 2:53 PM
  Subject: Complaint Case# ********
  To: [email protected] <[email protected]>
  
  To BBB Dispute Resolution Team,

  
  

  Regarding Complaint Case # ********, the business has resolved the issue. 

  
  

  ***********************

• Initial Complaint

  Date:02/26/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Years ago, I contracted with *************** as my natural gas secondary supplier. Washington Gas (WG) was my distribution service. This contract was to continue through your December 2022 meter read date. 2022: *************** dropped out of natural gas and sent a letter (07/13/22) stating that *** ****** would become the gas supplier stating that this transfer will not interrupt your gas service and your terms will remain the same. *** also sent a letter (11/2/23), noting that *** and ******** entered into “an assignment agreement”. *** specified: “TAKE NO ACTION: As mentioned, per your initial terms and conditions, you’ll continue on a month-to-month variable rate…you can contact us to change or cancel your service at any time.” I never signed a contract with *** but Wash Gas assigned me to ***. In the 12/2022 bill, *** Energy increased the gas rate by 350% (from $0.369/th to $1.299/th) violating their assignment agreement and nullifying any further relationship between *** and myself. I called ***, said I never signed an *** contract and don’t want *** as a supplier. *** immediately told Wash Gas that they would no longer supply my natural gas. Jan. 6, I spoke with Wash Gas agent “*****”. He said that my next bill would show Wash Gas to be my supplier. This was false. My next bill showed *** still my gas supplier at the $1.299/th extreme rate. Feb 15, Wash Gas said they had received the change notice when I first called *** but still refuses update; they refuse to say when this accounting change might be made. *** just sent me a check ($136.80) for the December overcharge that violated their contract. 1. Wash Gas needs to update my gas supplier account immediately instead of telling me that they don’t know how long it will take. 2. Wash Gas needs to correct my account for overcharging on any months’ bills where I might be overcharged at the $1.299/th *** Energy rate). I should’ve been charged at the Washington Gas rate of $0.8317/th, or their current rate.

  Business Response

  Date: 03/03/2023

  March 3, 2023

  Dear *************************,

  An investigation of your complaint revealed the following information: Your contract with *************** was sold to *** ****** by *************** - Washington Gas does not assign customers to any supplier, as we are not involved in contract means or terms with 3rd Party Suppliers. Washington Gas was notified on January 10, 2023, that you had cancelled your 3rd Party Supplier contract with *** ******. Our Regulatory rules for Virginia customers state that the drop window for cancelling/changing suppliers, is the 20th of each month. Your contract dropped as of January 20, 2023, so your final bill under *** ****** was processed in February 2023. The bill you receive in March 2023 will be under Washington Gas rates.  We apologize that you were given incorrect information from one of our agents, and for any inconveniences that you may have experienced.

  Sincerely,

  *************************

  Washington Gas

  Customer Answer

  Date: 03/09/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  I never signed a contract for *** Energy to supply my gas. The contract that *** Energy bought from *************** ended at "the December meter reading" as stated in the contract (see attachment). I had no further obligation to *** Energy or *************** and should have been returned to Washington Gas (my previous supplier) beginning in January. Furthermore, *** violated the contract they bought by jacking up the price 350% starting in December, before the ******** contract ended. Such violation of contract terms nullified any further obligation to *** Energy. Yet Washington Gas continues to enforce the *** exorbitant rates even though they no longer applied to me. I am due a bill correction for overcharges made by Washington Gas in their efforts to enforce this contract claimed by Washington Gas that no longer existed. 
  

  Regards,
  
  *************************

• Initial Complaint

  Date:02/24/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m living in a housing complex that has an obligatory relationship to Washington Gas. My partner and I live in a 2-bed, 2-bath unit. We have not turned the heat on for the two months we have lived here. The only other gas consumption is hot water (for shower, washing machine, dishwasher), yet our gas bill was $94 and $74 the last two months. I’ve reached out to Washington gas 3 times and they’ve not been able to resolve the issue. The customer service person never speak enough English to even understand my issue, let alone solve it. I don’t think there is a leak, but there is something off here. This is a forced utility that is over-charging and providing no customer support. What can I do?

  Business Response

  Date: 03/09/2023

  March 9, 2023

  Dear *****************************,

  In review of your complaint, I submitted to you an email correspondence on March 3, 2023 - detailing the explanation of why your charges were found to be within the normal usage patterns for your address (previous tenants) - and as compared to other units on the same floor in your same building, currently.  We had a service technician come out to your property to check the accuracy of the equipment on February 9th, where it was determined that the meter readings were accurate, and all safety checks cleared. As I also brought to your attention, the colder than average weather during the two billing periods you were billed for (December/January), combined with the price of the natural gas being higher than in years past made everyone's bills higher this year. The prices that are determined each month by whatever the Fair Market prices are, have gone down almost 50% for gas used in March, so bills should be decreasing each month until summer now, as long as the weather stays mild and above average.

  Sincerely,

  *************************

  Washington Gas

• Initial Complaint

  Date:02/23/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a property at **** ********* *****, Unit ***, Frederick, MD 21702. I am the only owner since I bought it in 2004. I rented the condo from 2011 until Oct 2022. The tenants left the, and I have paid for service while preparing the unit for sale. On 2/21/23 I logged into the account and entered a request to stop service on 2/24/23. Online says that someone will call me to finalize the request. No one called, so I called Washington Gas on 2/22/23 to request to stop service. "****" handled my call. Today I got an email from Customer Service that was incorrect! The stop service date is 09/18/2018!!! The email says it will send the final bill to the service address. Well, the property is sold! I am not there! I replied and asked them to correct the errors: "Please correct the information in this confirmation. • The 09/18/2018 date of stop service is incorrect • The mailing address for the final bill is incorrect. A new owner has purchased the property at **** ********* *****. This was a rental unit and I do not receive mail at the service address. Please send the final bill to *** ****** *****, Annapolis, MD *****" I received another email 2/23/23 confirming an update to my mailing address. "To change your move-out date, please send us a PDF/JPG copy of your proof of sale/lease showing your name, service address, and the start and end date of your contract." I called to speak to someone because it is ridiculous that I have to prove that I sold the property before I can schedule a stop service! The representative could not help me or reassure me that service would be stopped. I emailed Customer Svc a redacted copy of the 1099 sheet for the property sale and the settlement company contact info and said to confirm the sale with them. I cannot believe it is so difficult to stop service. I just want to pay my final bill. *******************, ************

  Business Response

  Date: 03/03/2023

  March 3, 2023

  Dear *******************,

  In review of your complaint and account, I was pleased to see that the account did end as of February 23, 2023 and a final bill was rendered and paid in full.  We apologize for the inconvenience you endured, in trying to have this issue resolved.

  Sincerely,

  *************************

  Washington Gas

  Customer Answer

  Date: 03/21/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  --------- Forwarded message ---------
  From: <*******************>
  Date: Sun, Mar 19, 2023 at 9:13 AM
  Subject: RE: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #********.
  To: Better Business Bureau <[email protected]>
  
  

  Thank you for your intervention and followup.  I feel that the issue is resolved.

  *** ******

• Initial Complaint

  Date:02/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of my apartment at **** ****** ** NW Apt #***, Washington, D.C. 20010 on the night of January 18. I lived in a hotel for 10 nights. I then moved overseas to Germany on January 28 to work at a U.S. Defense Department base overseas, serving my country. On January 1, I wrote to Washington Gas customer service to provide a STOP SERVICE request and I told them to only bill me through January 28 at the latest. Even though I moved out on the night of January 18, I gave more time for the utilities since I did not turn in the apartment key until January 23. I have paid all of my Washington Gas bills for when I lived there. But despite acknowledging receipt of my request on January 1, Washington Gas has continued to bill me even though I do not live there anymore. I am serving overseas, so I listed my old phone number which is not currently working. I can be reached most easily via my email of **************@*******.***. I want for Washington Gas to stop bill me and to cancel this most recent bill. I want them to CONFIRM in writing my stop service request that I sent to them on January 1. They acknowledged my request via an auto reply but never followed up within 24 - 48 hours as they had promised on January 1. I have sent multiple requests to them for resolution but they still keep billing me. If anything, they owe me a refund.

  Business Response

  Date: 03/03/2023

  March 3, 2023

  Dear ***************************,

  In review of your complaint and the supporting documents that you sent, I have submitted to our *********** Team an escalation for your account to be back-dated and closed as of January 29, 2023 - the date of requested closing in the email confirmation. Any monies paid for gas usage after that date will be refunded back to you. The corrected final bill should be completed by the middle of next week, and I will personally email it directly to you. We apologize for the inconveniences you have endured, in getting this issue resolved.

  Sincerely,

  *************************

  Washington Gas

• Initial Complaint

  Date:02/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Washington Gas ( [email protected]) ###-###-#### sent me an e-mail in response to my electronic complaint to them dated January 6, 2023 that an account number in Winchester Virginia (************) was being charged to me in Olney, Maryland. Washington Gas wrote me by e-mail on February 7, 2023 that a case number (**********) had been generated in response to my complaint and was now under the FRAUD department. My correct account number in Olney with Washington Gas is, after all, ************. Yesterday, I tried to enroll in Washington Gas's paperless billing. Then Washington Gas informed me by e-mail that I was enrolled under account number ************ which is the wrong account number not particular to my address in Olney, Md, but rather to the Winchester, Virginia address. Essentially, Washington Gas enrolled me in the WRONG account number for paperless billing. I've made multiple calls and written many e-mails to Washington Gas in times past about this incorrect or fraudulent account number on a billing cycle that began on November 23, 2022. Washington Gas has STILL not cleared my name of the ************ account number. Since that time I've discovered that a phone number ###-###-#### may belong to the Winchester Account number whose address is *** ***** ***** **** #*** Winchester, VA *****. Yesterday, (2/18/2023) Mary, a customer advocate for Washington Gas, opened up a new case number for me which is **********. But I'm not sure why she did this since the old case number ********** has still not yet been resolved. I was told, just as in times past, that 7-14 business days would be needed to clear or resolve my case. I've included a JPEG file with Account number ************ and its corresponding address of *** ***** ***** ****, *** Winchester, VA *****. I've also included a jpeg for account ************ showing my real address here at **** ********** **** Olney, Maryland *****. Washington Gas also has these images.

  Business Response

  Date: 02/28/2023

  February 28, 2023

  Dear ****************,

  As explained to you in correspondence, in reviewing your complaint I was able to determine almost immediately after confirming information with the property managment company for the address in  - that a gentleman with the SAME name as you moved into their complex in October 2022, and the agent setting up his account mistakenly set it up under YOUR information.  His account has been removed from your record, and I was able to set him up with a whole new account, with all of his personal information, that differs from yours and should have been confirmed by the agent setting him up back in October.  I apologize for the inconveniences you endured, while trying to get this issue resolved. Please reach out to me directly in the future, should any issues arise.

  Sincerely,

  *************************

  Washington Gas

• Initial Complaint

  Date:02/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 23, 2022, my family and I moved from the residence **** ***** ***** **. Haymarket Virginia. Shortly after I received my final bill from Washington Gas to the amount of 192.19 due on July 28, 2022. I paid my final bill of 192.19 on July 26, 2022 as shown on my credit card statement attached. I recently received a letter from ***, a debt collector based in Alexandria VA stating as of June 29, 2022 I owed Washington Gas 78.54. I contacted Washington Gas and they stated they have no idea where the amount came from, no where was the amount 78.54 on any bill of mine, and when looking further the amount listed was stated as miscellaneous. Further more they show that I did indeed pay my final bill of 192.19 fulfilling all due to them. I contacted *** *********** and they stated the only information they had was the amount due on an account dated December 2016 to June 2022. This isn't me. My family and I moved into the residence in question in June of 2014. We were renters, so my previous landlord can also verify. Washington Gas and *** both state they are looking into it, but with no sense of urgency. My husband is 100% disabled veteran who served 20 years in the ****** *****. After 21 years of marriage, we are in the process of buying our first home together. Washington Gas is a reckless, irresponsible company. They sent me to collections for an amount I do not owe, and never did. I have heard nothing back from them other than that they are investigating. Below you will find my final bill from Washington Gas attached, along with credit statement verifying payment to them. If contacting Washington Gas, they will verify my account is indeed paid in full and was months ago. They have so far refused to rectify or admit to their mistake and fix it.

  Business Response

  Date: 02/28/2023

  February 28, 2023

  Dear *****************************, 

  In review of your complaint, I was able to obtain the information you had been seeking, in regard to the $78.54 balance due on your account that was closed in June 2022. As I mentioned in the email I sent you earlier today, the charge was for an amount that was over-credited to your account in December 2021 for the American Rescue Plan Act (ARPA) Covid relief payment and applied in October 2022. Since your account was closed in June 2022 - this chargeback was incorrectly applied to your account. The Collection agency was immediately notified, and the collection has now been recalled, and all balances owed on your Washington Gas account have been removed.  We apologize for any/all the inconveniences you have endured, in trying to get this issue resolved expeditiously.

  Sincerely,

  *************************

  Washington Gas

• Initial Complaint

  Date:02/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 16, 2022, I contacted Washington Gas to have my gas meter up graded, I was informed to send an email to ******** email address for this request. I sent an email to the ******** and the response I received was to complete a meter upgrade form which I did. I received another email back on January 3, 2023 to add usage of all my appliances in my home. Since that time, I have not been contacted with a scheduling date or to request any additional information. I have called numerous times and sent emails and no one has contacted me. I am trying to install a whole home generator and the hold up is Washington Gas upgrading my gas meter. This type of service is unacceptable for a major utilities company.

  Business Response

  Date: 02/24/2023

  February 24, 2023

  Dear *********************,

  In reviewing your account to assist you with the issues outlined in your complaint, I was pleased to see that yesterday, February 23, 2023 a new meter was installed to upgrade for your home generator. We apologoze for the inconveniences you have endured in trying to get this request fulfilled.

  Sincerely,

  *************************

  Washington Gas

  Customer Answer

  Date: 02/26/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  
  

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My house has a gas line from Washington Gas. For the last 4 years, the **** and the water heater have been breaking down. in 2020 December, 2021 and 2022 our heat and water heater broke down during winter. This was relatively new system (5 years at most at that point), and the kind of things that broke (valve, PCB, and water heaters thermopile) weren't something that break that quickly. We fixed all issues with these equipment's and then it rained, and the machines broke down again. We got them fixed again. Then it happened the a third time, then the fourth. And, it kept happening every time it rained or snowed. Now, in 2021 we called the ******** company to come take a look at the issue on recommendation by a service provider as they found water dripping from the excess run off pipe by the appliances. The other issue they noticed was sputtering of the gas stove, hvac and water heater. They said it was a pressure issue. I didn't know what it meant then, but now I learnt the jargon. Pressure issue= Water in the line. This is Dangerous. You're putting my family in danger. Washington Gas knows this is an issue, and they fixed the main line on *********** ***, but not the one streets and lanes that intersect. New service for new apartments get all the attention. By this time I spent more than $2000 in service, replacement and house calls. Today 2/13/2023 I have no service once again. I have a 2 month old baby at home. Every time I call, it usually takes 24 hours if not more for people to come "flush" my system. How can I move out if I can't rent this place to a tenant? I don't want them to experience gas leaks and put them in ***** way. @Washington GAS - how are you going to resolve this?

  Business Response

  Date: 02/21/2023

  February 21, 2023

  In review of your complaint, I was pleased to see that we came to your home the day after this complaint was filed, and our service technician changed your meter that was found to have water in it, he also put in new washers and replaced the meter bar swivels.  He tested the regulator to make sure there was no water in the main, for the correct pressure and its operation, and also pumped the ** (house line). He then performed DL tests on meter that came back as all okay, soap vapor and ranger tested the ** - found no leaks, so he relit all of your appliances after passing all safety protocols. We apologize for the many inconveniences you have endured and are confident that this will resolve the issues. 

  Sincerely,

  *************************

  Washington Gas