Complaints

This profile includes complaints for Amtrak's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Amtrak

  1 Massachusetts Ave NW Office Of Customer Relations Washington, DC 20001-1401

• 

  Amtrak

  400 N Capitol St NW Washington, DC 20001-1511

• 

  Amtrak

  PO Box 70 30th Street Station Philadelphia, PA 19105-0070

• 

  Amtrak

  125 W 14th St Erie, PA 16501

• 

  Amtrak

  1688 Peachtree St NW Atlanta, GA 30309

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amtrak delayed my scheduled train by 2 hours (with 30 minutes notice). Train #****, from Harrisburg, PA to Philadelphia, PA, was delayed by 2 hours, which would have resulted in my missing my flight out of Philadelphia. When I tried calling Amtrak to Get a refund, I was unable to get through. I received a callback at 4:15 pm, but was told that because I contacted the company after 1 pm when my train was scheduled to leave, I was no longer eligible for a refund. The company was unable to contact me before 1 pm, so their failing resulted in my being ineligible for the refund. They are charging their customers for their mistakes. 

  Business Response

  Date: 08/12/2022

  We appreciate your taking the time to bring your concerns to our attention. On-time performance is a major priority at Amtrak. We make every effort to operate on-schedule, because we know how frustrating a late train is to our passengers. We are sorry that Train 42 was late and that you were negatively impacted. While we do not guarantee on-time performance, we understand that delays inconvenience our passengers.

  As a one-time courtesy, we have authorized a monetary refund of reservation ****** in the amount of $41. This will be issued to the original form of payment. Please accept our apologies for this matter and we hope to see you onboard again soon, under more ideal circumstances. Amtrak considers this matter to be resolved.

  Customer Answer

  Date: 08/13/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:07/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took the Amtrak Northeast Regional Train *** from Boston to New York on July 16, 2022 (reservation ******). It was scheduled to depart from Boston at 11:40 AM and arrive at New York at 3:51 PM. However, it departed 30 minutes late at 12:10 PM and arrived 40 minutes late at 4:44 PM EST. This made me very late for my other appointments that day so I feel that this delay warrants a partial refund or credit to my fare.

  Business Response

  Date: 08/12/2022

  We appreciate your taking the time to bring your concerns to our attention. On-time performance is a major priority at Amtrak. We make every effort to operate on-schedule, because we know how frustrating a late train is to our passengers. We are sorry that Train *** was late and that you were negatively impacted. While we do not guarantee on-time performance, we understand that delays inconvenience our passengers.

  According to our records, Train *** arrived at New York Penn Station 38 minutes late on July 16, 2022. While we regret the inconvenience, we must respectfully decline to issue compensation for a delay of this length. Although our response is not favorable, please be assured that Amtrak takes your comments and feedback seriously. Please accept our apologies for this matter and we hope to see you onboard again soon. Amtrak considers this matter to be resolved.

• Initial Complaint

  Date:07/20/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Train ride 8 hours late, had to sit on lower level with overflowing bathroom, the smell for the entire rude. Arrived 9 hours late been trying to reach Amtrack on wait for 4 hours, call back and wait another 2 hours then they hang up. Not able to get help to resolve issues or changes on future train rude.

  Business Response

  Date: 01/13/2023

  ---------- Forwarded message ---------
  From: F*****, Aluster <**************@amtrak.com>
  Date: Thu, Jan 12, 2023 at 7:09 AM
  Subject: Complaint ID ********; ***** *******
  To: [email protected] <[email protected]>
  

  
  

  Dispute Resolution Team,

  Please see attached email and apology to *** *******.  On 7/26/22 we initially issued *** ******* an electronic Transportation Voucher for $240.00 in addition to an apology.  In lieu of her complaint we have authorized a partial refund of $100 to the original form of payment. 

  Aluster *. F*****

  Customer Relations Specialist, Office of Customer Relations

• Initial Complaint

  Date:07/20/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Amtrak train coach ticket with a roomette added, for my wife to travel from Fraser, CO to Grand Junction, CO. I purchased the ticket on 6/30/2022 for travel on 7/1/2022. The reservation number is ******. My wife was visiting a friend and that friend took her to the Fraser train station on July 1, 2022 and put her on the train. I was to meet the train in Grand Junction and take her off the train. My wife is diagnosed with *********’s disease, but is still fairly high functioning. Once on the train she was escorted to her roomette. After which a member of the train crew asked her a few questions. I do not know what questions she was asked, but immediately after that questioning, she was put off the train on the platform at Fraser station. Luckily her friend was still in her car and saw what was taking place and was able to retrieve her. My wife’s friend was told by the train crew that my wife could not ride the train alone. I don’t know the training that crew member has to determine whether of not someone is equipped to travel alone, but I am fairly certain he or she is not medically qualified to make that determination about my wife. She has traveled alone before, when I had people on both ends of her trip meet her, and with no issue. I was then forced to drive 275 miles each way to pick up my wife plus incur the cost of a hotel room. I am looking for a refund of the ticket amount plus reimbursement for the cost (of fuel, hotel and a meal) I incurred on my trip to pick up my wife. Ticket price $291.10 Hotel $324.68 Fuel $136.08 Meals $ 34.17 Total $786.03 I have filed a complaint with Amtrak on their web site but have not received a reply since I filed it, about 10 days ago. I appreciate any help you can provide, Sincerely, *************************

  Business Response

  Date: 08/12/2022

  We appreciate your taking the time to bring your concerns to our attention. We are sorry to learn that ************************* was unable to travel as planned. As information, Amtrak does not require that a companion or attendant accompany a passenger with a disability or medical condition. However, if a passenger anticipates that he or she may need personal care assistance during the trip, the passenger must travel with an attendant who can provide such assistance. The Amtrak train crews are not required or permitted to provide personal care assistance to passengers. If it becomes apparent during a trip that an unaccompanied passenger requires such assistance, the passenger may have to detrain prior to his or her final destination.

  Due to the nature of your concerns, we have authorized a monetary refund of reservation ****** in the amount of $291.10. This will be issued to the original form of payment. However, Amtrak does not authorize monetary reimbursement of expenses incurred with other service providers, nor do we offer monetary compensation for inconvenience. Therefore,we must respectfully decline your request. Although our response is not favorable, please be assured that Amtrak takes your comments and feedback seriously. Amtrak considers this matter to be resolved.

  Customer Answer

  Date: 08/14/2022

  No assistance was required or asked for by either my wife or me.  If Amtrak does not require passengers with a medical condition to travel with an attendant then there is no good reason the train crew did not allow my wife to travel.  They had no right or obligation to deny her transportation.
  
  ***********************
  
  

• Initial Complaint

  Date:07/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05/24 I purchased a setof train tickets from Amtrak from Chicago to Providence (06/16) to Jackson (06/20) for $1908. Central to my decision to try Amtrak travel was their advertised covid policy (onboard precautions, passenger testing, and COVID fee waivers better than what I understood airline accommodations to be). On 06/15 I tested positive for COVID-19. Knowing I would be unable to travel (due to the required negative COVID test) and not feeling up to it anyway I set about trying to cancel my trip. Calling customer service lead to a busy signal. Trying to modify the trip on their website gave the default cancellation experience, which assessed a cancellation fee of 25% due to the timing. I was under the impression that my fee would be waived because the cancellation was due to COVID, but I was unsure of how to cancel in a way that made me eligible for the fee waiver. I found no instructions on the website (some of this may have been brain fog but I still find the information on this process opaque). Still unable to reach Amtrak by phone, I filed a general inquiry via their email form. They advertise this as slow but I had no other means of contact available and figured contacting them well in advance of my first train (this is still on 06/15) would be sufficient. No reply from Amtrak for several days. Before the final trip in my itinerary (the trains starting on 06/20) left I submitted another inquiry for how to cancel in a way that would receive a COVID waiver. On 06/22 I received a reply: I was informed that my ticket costs were forfeit because I didn't cancel before my trip departed. Seeing as this 1) didn't explain how to get a covid waiver, 2) I had been trying to cancel since before departure and amtrak was unreachable and 3) their linked policy didn't mention any COVID accommodations, I reached out again to ask for a clarified covid policy. Amtrak hasn't responded since 6/22. Every other business I called made covid allowances, why not Amtrak?

  Business Response

  Date: 08/12/2022

  We appreciate your taking the time to bring your inquiry to our attention. We are sorry to learn that you were unable to travel as planned. As information, reservations that are not cancelled or modified prior to departure are considered no-shows and the paid fare is forfeited. While we regret the inconvenience, Amtrak does not authorize monetary refunds for no-show reservations. Therefore, we must respectfully decline your request. Although our response is not favorable, please be assured that Amtrak takes your comments and feedback seriously.

  As information, in cases of hardship, such as a medical condition that prevented travel, Amtrak may offer a one-time courtesy and when documentation of the hardship is supplied. If this is the case, please submit your documentation by emailing it to [email protected] and reference case #: ******* in the subject line. Amtrak considers this matter to be resolved.

  Customer Answer

  Date: 08/13/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  

  While it explains in detail the mechanisms Amtrak uses to justify keeping fares for unmade trips, it does not explain how a rider with COVID can become aware of this policy and request such an exceptional cancelation on the day of travel. Where could I have gone to learn this? I reached out to Amtrak as soon as I found out about COVID and well in advance of my departure, why am I only now learning all the things I should have done (including executing a regular cancelation, 'accepting' the 25% cancellation fee, and begging for a refund after the fact with the same systems that took 30 days to reply to me by email)? Amtrak has tried to explain how to navigate its systems, but it seems the only way to gain this knowledge is to file a complaint with the BBB and wait 30 days.

  This response doesn't feel like a consistent execution of a policy I agreed to, it seems like Amtrak helping itself to my travel fare after I informed them that I have COVID.

  Regards,
  
  *************************

• Initial Complaint

  Date:07/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  07/14/2022 -07/28/2022 TRAIN trip booked Tucson to Springfield, MA. Departed Tucson 1.5 hour delay via Texas Eagle (Amtrak) Arrived San Antonio, TX and unscheduled, placed on a bus for 6+ hours; no food since 8:00 am. Arrived Longview TX, waited 4 hours for train connection to Chicago; still no food access. Boarded train for Chicago;overnight delay in Little Rock, AK. Arrived Chicago; transfer to Lakeshore Ltd. (Amtrak) Departed Chicago- 2 hour delay. Arrived Albany; transferred to bus (no train available due to track problems) Arrived Springfield, MA.; luggage was not transferred; told by Amtrak official that I could retrieve both pieces at Union Station Springfield in 24 hours. I would be contacted when it arrived. Albany Baggage Supervisor calls and denies transfer of my luggage. I request a rep from Customer Relations. I made 7 calls attempting to reach Amtrak Customer Relations between 9:30 a.m. and 6:15 p.m. I was disconnected 4 times after waiting on hold for 1.75 hours. I spoke to 3 people in Reservations who were unable to document my problem, nor connect me directly to a Supervisor in their Dep't. This travel segment has been a nightmare experience. I request a full refund.***********************, passenger

  Business Response

  Date: 09/13/2022

  ---------- Forwarded message ---------
  From: M********, Sean * <**************@amtrak.com>
  Date: Tue, Sep 13, 2022 at 2:35 PM
  Subject: Complaint ID ********
  To: [email protected] <[email protected]>
  

  
  
  

  To whom it may concern:

  We are requesting that Complaint ID ******** be reopened. We have authorized a monetary refund of reservation ****** in the amount of $250 as compensation. Amtrak considers this matter to be resolved.

  Sean ** M********

  Customer Relations Specialist

• Initial Complaint

  Date:07/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two tickets for a train ride for June 20th 2022 from LA to Chicago. The site I booked on (*******) AND Amtraks site said this trip had wifi. I paid more for this than trains leaving at the same time BECAUSE it offered wifi. Come to find out, once were finally on the train, wifi wasn't available. The attempted informed me that NONE of the West coast trains have wifi. This wasnt a minor inconvenience- this made me take two days of work off as well as my partner. I missed out on $360 of my wages the next paycheck. My partner missed out on more than I. Many of the rides on their sites STILL say they have wifi even though they do not. This is false advertising and I paid $60 more on each ticket for this. Amtrak also automatically booked our layover- our first train was so late it made us miss our second. NO aid was available at the station and NO compensation or solution was offered. I wasn't even able to find anyone that worked for Amtrak. I had to call an **** during rush hour so we wouldn't miss our flight- it was $100. I have emailed four times. Filled out two surveys and called- only to get ZERO response from Amtrak. I've waited a month and still haven't heard back. Id like a full refund- since I lost more than the tickets were with in pay alone. I paid $373. Lost $360 in pay and paid $100 for an Uber. Totaling to $833 in losses alone. This does not include what my partner lost I. Pay. I can prove all of this with screenshots and receipts. Please help- as I've never had to reach out about something so obviously wrong so many times.

  Business Response

  Date: 08/11/2022

  We appreciate your taking the time to bring your concerns to our attention. At Amtrak, we are continually evaluating customer satisfaction, and the information you have provided is used to help us in our efforts to improve our service. We are sorry that our services did not meet your expectations on this occasion. We strive at Amtrak to deliver a comfortable and enjoyable travel experience for all of our customers and regret that we let you down.

  We are sorry to learn that you missed your connection, Train ***, due to the delay. We have authorized a monetary refund of Train ***'s fare in the amount of $43. This will be issued to the original form of payment. As information, Amtrak does not authorize monetary refunds when transportation has been provided, nor do we offer monetary compensation for inconvenience.Therefore, while we regret the delay, we must respectfully decline your request for a monetary refund of Train 4's fare. Although our response is not favorable, please be assured that Amtrak takes your comments and feedback seriously. Amtrak considers this matter to be resolved.

  Customer Answer

  Date: 08/13/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:I ALSO paid for a $80 **** because you Amtraks poor planning. I missed the second train because the first showed up over 20 hours late. To avoid missing my next flight/transportation, and because there was no staff to direct what to do next, I had to get an ****. I would like to be refunded for this as well. Especially because its taken nearly 2 months to get back to me. I lost $360 in wages as well because of the lack of wifi- that was heavily advertised when checking out, so if the reimbursement or refund could be even more, it'd be much appreciated. $43 is an insult at this point. 
  
  Regards,
  
  ****** *** ******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:07/16/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took a round trip from Boston South Station to Newark Penn Station and back for a work matter. June 17, 9:20am to 2:18pm and June 20 7:40pm to 12:15am. My trip experience included several delays, ticketing issues, terrible customer service, and unclean trains. This caused me to be very late to my meetings and also less to serious distress. I would like to be compensated for this. My Member # is **********.

  Business Response

  Date: 08/11/2022

  We appreciate *************************** taking the time to bring his concerns to our attention. According to our records, Train ** of June 17th arrived in Newark, NJ 13 minutes late and Train *** of June 20th arrived into Boston, MA on-time. While we regret the inconvenience, we must respectfully decline to issue compensation in this matter. Although our response is not favorable, please be assured that Amtrak takes ***** ********'s concerns seriously. Amtrak considers this matter to be resolved. 

  Customer Answer

  Date: 08/15/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: This was not only for the delay, but for the condition of the train with respect to cleanliness and staff. Some form of compensation via points or partial refund is acceptable.
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:07/14/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/23/22 I booked a roundtrip from Atlanta-Peachtree Station Atlanta, GA to Manassas, VA. Ticket #************* for $1317.00. The trip was scheduled for 6/26/22, departure 11:29pm. The train actually departed 7 hours later at 6:32am, 6/27/22. I would like to receive a credit off the ticket price and not a voucher, for the major inconvenience. The reason I want a credit and not a voucher is because the last time I had a voucher it expired during the beginning of COVID. I asked if the voucher could be honored for this trip and the Amtrak agent said they were no longer accepting vouchers that expired during COVID. I have no idea if or when I will be traveling by Amtrak and see a credit as the only fair resolution. On 7/14/22 I called Amtrak and asked to be connected to the Customer Relations Dept. I ended up holding for 1.5 hours before hanging up. I surmise one of three things - there's not enough personnel to handle the call volume, there's too much call volume, or there's a wait and see how long a customer will remain on hold before hanging up in frustration. I want to end by saying I had no issues with any of the Amtrak personnel whether in the Atlanta station or on the train. Everyone was helpful, professional, and courteous. I enjoy traveling by train and I paid a lot of money to do so. Thank you for taking the time to read my complaint.

  Business Response

  Date: 08/11/2022

  We appreciate your taking the time to bring your concerns to our attention. On-time performance is a major priority at Amtrak. We make every effort to operate on-schedule, because we know how frustrating a late train is to our passengers. We are sorry that Train ** was late and that you were negatively impacted. While we do not guarantee on-time performance, we understand that delays inconvenience our passengers. As a one-time courtesy, we have authorized a partial monetary refund of reservation ****** in the amount of $144 as compensation. This will be issued to the original form of payment. Amtrak considers this matter to be resolved.

  Customer Answer

  Date: 08/16/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:07/14/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My credit card was used to purchase Amtrak services. I have been trying to reach Amtrak for days to try and figure out how and why my card was charged. Im seeking a refund of the charges and the fees incurred due to Amtraks lack of response. I have called and been transferred for over a week. I have emailed at least three times but nor response whatsoever.

  Business Response

  Date: 08/11/2022

  We appreciate *********************************** taking the time to bring their concerns to our attention. While we regret the inconvenience, without documentation that verfies the claims, we are unable to assist through this channel. However, we invite *********************************** to call the Amtrak Call Center number 1-800-872-7245 and ask to speak with a Customer Relations Representative. Representatives are available to speak with customers, Monday through Friday, except holidays, between 8:00 AM and 8:00 PM, Eastern Time. 

  Customer Answer

  Date: 08/13/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered] I have called numerous times.   Customer service does not handle these types of situations there is another department that I'm always transferred.  They are either not open, don't answer, or disconnect me.  I have started the process a dozen times.  Customer service cannot help.  I have sent at least six emails and even after 2 or 3 business days I have not got a response.  
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  ***********************************