Railroad
AmtrakHeadquarters
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Complaints
This profile includes complaints for Amtrak's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 437 total complaints in the last 3 years.
- 141 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/22/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Reservation Number: ****** I unfortunately had to cancel my trip. When canceling I was given $120 back in the original form of payment then a $72 voucher. Trains are not a primary form of transportation for me, it was a one time thing. I dont find it fair that the rest of my money is left on a voucher that I am never going to use. Plus I was charged a cancellation fee on top of the insurance that I purchased in case this happened. I have contacted both Amtrak and the insurance company to no avail. Could I please get the $72 in the original form of payment.Business Response
Date: 09/11/2023
DRT,
Please see the following resolution sent to the consumer.
From: ****************************
Sent: Monday, September 11, 2023 2:15 PM
To: ***********************
Subject: Amtrak Response
Dear ***************************:
Thank you for providing your feedback.
Amtrak is committed to providing our passengers with the most choices and flexibility when making reservations with us, which is why we offer a variety of fares based on our customers unique travel needs. The Saver fare you purchased for travel on September 1, 2023, was nonrefundable, it required cancellation prior to travel to be eligible for an eVoucher.
If you are appealing for an exception due to hardship, you must submit the appropriate proof of hardship for consideration. Kindly respond to this email with documentation that supports your inability to travel for consideration.
We have confirmed that the policy applied to the cancellation of reservation #BA615D was done so correctly. For a complete overview of our refund policy, please visit ****************************************************************.
Once again, thank you for writing.
Sincerely,
******************************
Customer Relations Specialist, Office of Customer Relations
Amtrak | 1 Massachusetts Avenue NW | Washington, DC 20001
Email: *****************************************
Case #: *******Initial Complaint
Date:08/21/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have made multiple attempts to get reimbursed for a hotel accommodation after being delayed 11 hours on the Empire Builder on 8/4/23. An Amtrak employee at the Whitefish station told me to get a hotel since I was traveling solo with two young kids and the delay moved our departure from 10 pm to 9 am. Sleeping at the station was not an option and it was a Friday night in peak tourist season at a National Park. I called Amtrak customer service and was given a case number - ******* - and was told to email customer relations with this case number and my hotel receipt for $347.48. I received an automated reply every time I emailed so I know it was received. I emailed 3 different times and never got a response. I would appreciate a quick resolution to be reimbursed my hotel cost. We lost a day of our trip with this delay and it caused a lot of stress, so being reimbursed for an expense I was told would be covered is the minimum effort I think is fair in this situation.Business Response
Date: 09/08/2023
Dear ******** ******,
Thank you for your comments.
We apologize for taking longer than expected to reply to your e-mail, due to an unusually high volume of e-mail correspondence. Your patience in this matter is appreciated.
On-time performance is a major concern at Amtrak. We make every effort to operate on schedule, because we know how frustrating a late train is to our customers. We are sorry that your train arrived late and that you were inconvenienced. We are working hard on several fronts to improve our ability to run on schedule.
In spite of our best efforts, weather and mechanical problems may defeat us, as well as those unexpected events that cannot be controlled or predicted. We appreciate you taking the time to bring your concerns to our attention. Please be assured that we are making every effort to deliver our passengers to their destinations in a timely manner.
Amtrak does not normally refund tickets once travel is complete. However, given the circumstances, we will authorize a refund in the amount of $260.00. This will be credited back to the original form of payment used to make the Amtrak purchase. The refund can take one or two billing cycles to reflect on the account.
Once again, thank you for contacting us. We look forward to serving you in the future aboard Amtrak.
Sincerely,
Customer Relations SpecialistInitial Complaint
Date:08/18/2023
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 7/28/23, after leaving from San Diego, Train *** experienced mechanical issues from approximately 5:15 p.m. to 8:10 p.m. The conductor instructed time-sensitive passengers to disembark and to contact Amtrak for a full refund. He spoke with multiple passengers in-person to confirm that a full refund would be made. As a result, I disembarked and took an **** to the Los Angeles Airport so that I did not miss my flight. I have tried calling Amtrak twice for a refund, and I am left on hold with nobody to speak with. I have emailed Amtrak, and I have only received an automated reply that my email was received. After reading other BBB complaints, it appears that refund requests go unanswered. I am submitting this complaint so that my request does not go ignored. Thank you.Business Response
Date: 09/07/2023
DRT,
Please see the following resolution emailed to our passenger.
From: ****************************
Sent: Thursday, September 7, 2023 2:44 PM
To: *********************
Subject: Amtrak Response
Dear ********************:
Thank you for your feedback.
We are disappointed that you experienced a service disruption while traveling with us. We can certainly understand the inconvenience and frustration this caused you. Please accept our most sincere apologies for your inconvenience.
I have reviewed your concerns and have authorized a refund in the amount of $70.00 to be credited to the **** used for purchase. Depending on your banks procedures,please allow at least two weeks before this adjustment appears on your account.
Once again, thank you for your feedback. We hope to have the privilege of serving you in the future under better circumstances.
Sincerely,
******************************
Customer Relations Specialist, Office of Customer Relations
********************** |*************************************************************************************
Email: *****************************************
Case #: ********Customer Answer
Date: 09/14/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************************Initial Complaint
Date:08/17/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They emailed me and said the trip was confirmed on my phone/email. Now they are saying it didn't go in my name. They told me to call the bank and try to cancel the transaction. They said some people are posing as Amtrak and they are taking people's money. I would like a refund.Business Response
Date: 09/07/2023
DRT:
On August 17, 2023,an automated credit in the amount of $148.50 was applied to ********** account by which the tickets were purchased a 25% cancellation fee was applied, . This procedure was performed electronically,and no paper credit receipt was generated. For a complete overview of our refund policy, please visit ****************************************************************.Initial Complaint
Date:08/15/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi, My partner and I booked round trip tickets from New York to Chicago on the Lake Shore Limited in a roomette. The round trip was worth about $1,500. The first leg from New York to Chicago occurred on Aug 01, 2023. The second leg from Chicago to New York occurred on August 15, 2023 (originally scheduled for August 14, 2023, but was delayed 5 hours and left the next day after midnight). On both legs, we could not connect to the WiFi from any of our devices. The Amtrak staff pointed out that it was not functioning and gave no further information as to when Amtrak would attempt to fix it. We choose train travel because we can work remotely, and having access to a WiFi connection is imperative for us to do our jobs. Amtrak advertises explicitly on its site that WiFi is an included amenity on this train. Given the length of the ride (+20 hours), it is insulting as a customer that they (1) do not notify customers ahead of time that this amenity is malfunctioning and (2) offer no compensation to account for the degraded service. This is false advertisement. WiFi is not a luxury but a necessity in this day and age, and to claim to offer it and then fall short of that promise is deception. My partner and I have had to use our mobile devices as hotspots to work eight-hour days. I want Amtrak to compensate us for the amount our service providers will charge us for using our devices as hotspots, refund us for malfunctioning WiFi on both 22-hour long stretches, and notify customers with ample time that the WiFi is malfunctioning and allow us to cancel or modify our reservations based on that information free of charge. Ultimately, I would like Amtrak to fulfill its promise to its customers and have a functioning WiFi network. However, if they can't, at the very least, they should not be allowed to take our hard-earned dollars on false pretenses. Please help me find an equitable resolution. Thank you for your time,*************************Business Response
Date: 09/06/2023
Please see our response to the consumer.
From: ****************************
Sent: Wednesday, September 6, 2023 2:26 PM
To: ************************
Subject: Amtrak Response
Dear *********************************:
Thank you for recent correspondence.
Amtrak is committed to providing our passengers with the most choices and flexibility when making reservations with us, which is why we offer a variety of fares based on our customers unique travel needs. Available fares at Amtrak.com are not guaranteed until the transaction is secured with payment and a reservation number has been issued. In this situation, Amtrak does not honor the fares that are no longer available. Our reservation agents are available to assist you 24 hours a day by calling 1-800-USA-RAIL.
Once again, thank you for writing. We hope to have the privilege of serving you under better circumstances.
Sincerely,
******************************
Customer Relations Specialist, Office of Customer Relations
Amtrak | 1 Massachusetts Avenue NW | Washington, DC 20001
Email: *****************************************
Case #: ********Business Response
Date: 09/06/2023
DRT,
I erroneously included the incorrect email in my previous response.
From: ****************************
Sent: Wednesday, September 6, 2023 2:54 PM
To: **********************
Subject: Amtrak Response
Dear **************:
Thank you for your recent feedback.
We offer free basic Wi-Fi in select trains and stations throughout the country as an amenity. This free amenity supports general web browsing activities only. Our Wi-Fi does not support high-bandwidth actions such as streaming or downloading large files. We apologize for the inconvenience that any outage, interruptions, or performance problems with this service may have caused you. For a complete overview of our Wi-Fi policy, please visit ***********************************************************************.
Amtrak provides compensation on case-by-case basis. After an additional review of the case, I must respectfully decline their request for reimbursement of any data expenses incurred. Your understanding is appreciated.
Once again, thank you for sharing your feedback.
Sincerely,
******************************
Customer Relations Specialist, Office of Customer Relations
Amtrak | 1 Massachusetts Avenue NW | Washington, DC 20001
Email: *****************************************
Case #: ********Initial Complaint
Date:08/15/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
July 3, 2023 I reserved a room to go from Ft Lauderdale to New York. Reference #*******. After being offered $750 as compensation for my recent trip I declined as the trip was 100% not to my satisfaction nor would anything less than 100% refund be acceptable. I was given a room and the first time we used the toilet we noticed it was stuffed up. My wife, 7+ month pregnant attempted to flush whatever was there down. The result was the toilet overflowed with urine and feces with a foul oder. We advised the conductor and he attempted to snake the toilet unsuccessfully. During the entire 26 hour trip we were unable to use the toilet in the room and we also could not shower as the water that came up and over the top spilled out the floor. The smell was awful and lasted the entire 26 hours. We complained and nobody made another attempt to fix the issue. The stink of that room made us sick. The conductor never offered to turn down our bed and so we didn’t know there were two mattresses in the top bunk and I ended up sleeping on the bottom which was hard and uncomfortable and ended up wrenching my back which made the rest of the trip worse. It has taken more than a month to have Amtrak rep *** call me back and I would imagine it had something to do with me contacting ******** ******* and complaining about the charge of more than $3850 for the trip and the experience. The hardship of this experience is worth much more than $750 or an offer for credit toward my next AMTRAK travel. I would like AMTRAK to refund my trip as compensation for the awful experience.Business Response
Date: 09/06/2023
DRT,
Please review the attached resolution sent to the consumer.From: ****************************
Sent: Wednesday, September 6, 2023 1:38 PM
To: ***********************
Subject: Amtrak Response
Dear **********************:
Thank you for your feedback.
We are committed to bringing our equipment and services to the level of comfort that you have come to expect and will continue to work toward this goal. Please accept our sincere apologies for the problems you experienced with the toilet in your accommodation. We strive at Amtrak to deliver a comfortable and enjoyable travel experience for all of our customers, and we are sorry to learn that this did not occur.
We regret that you are not satisfied with our resolution. The Transportation Voucher previously offered was intended as a token of our apologies and an incentive to travel again. After an additional review of your case, we have authorized a partial refund in the amount of $1000.00 to be credited to the **************** card used for purchase. Depending on your banks procedures, please allow at least two weeks before this adjustment appears on your account.
Once again, thank you for writing. We hope to have the privilege of serving you in the future.
Sincerely,
******************************
Customer Relations Specialist, Office of Customer Relations
Amtrak | 1 Massachusetts Avenue NW | Washington, DC 20001
Email: *****************************************
Case #: ********Customer Answer
Date: 09/14/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because:I should get 50% refund not 25%. That is in line with our experience which included a very difficult passage for 24 hours fromft lauderdale to NYC. Beyond the urine and feces smell we got no service to our room from your team. No turn down service , we didnt even know we had two mattresses on top so I had to sleep with smell and discomfort on chair below top bunk
Regards,
*******************************Initial Complaint
Date:08/15/2023
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In August 4, 2023 I boarded an Amtrak bus intended to take me to an Amtrak train station which would then take me to my final destination. The bus was supposed to arrive at 1:15pm but it was delayed and arrived at 1:30pm. The bus driver was racist toward me and discriminated against me. As I was waiting for her to scan my ticket she yelled at me in a hostile and aggressive manner saying that the bus is full and I would have to sit at the front. I had no problem with this as I understand this happens and simply told her "okay." She then yelled at me in a very hostile and aggressive manner "did you understand me?" I am ******** and it was very clear to me that she was being racist against me. She discriminated against me due to my skin color and assumed i didnt speak English and didnt understand her simply because of my race. Her behavior toward me was extremely unnecessary. Even if I did not speak/understand English how she behaved was unnecessary and what she told me was uncalled for. I was so shocked and I felt extremely humiliated. I was extremely uncomfortable the entire ride and I just wanted to get out of the bus as soon as possible. To make matters worse, the train was also delayed. I arrived at the train station after my traumatic experience with the bus driver and to my delight the train was already there and allowing passengers to board. However the train did not leave at the appointed time it was supposed to leave. Once I boarded the train it was about 30 mins before it finally left. No one on the train or at the train station communicated with the passengers about the delay or even told us the train would be delayed. This delay set me back alot and ruined my plans. Even more upsetting after the train began the trip it was once again delayed because we had to wait for traffic to clear before we could proceed. This was the worst experience I have ever had traveling.Business Response
Date: 09/07/2023
DRT,
Please review the resolution sent to our passenger.
From: ****************************
Sent: Thursday, September 7, 2023 3:10 PM
To: ******************
Subject: Amtrak Response
Dear ****************:
Thank you for your recent correspondence.
Please allow me to apologize for the unacceptable treatment you experienced. Amtrak strictly prohibits discrimination and harassment based on an individuals race/color, sex (including gender), religion, national origin/ethnicity, age, disability, veteran status, sexual orientation, or other personal characteristics protected by law.
Employees are expected to treat our valued customers with courtesy and respect, and we are sorry to learn that this was not your experience. When we receive reports of employee misconduct, we take it extremely seriously and take every action necessary to resolve the matter. Be assured that your concerns have been forwarded to the responsible management for their further review and corrective action.
We are working hard on a number of fronts to improve our ability to run on schedule. In spite of our best efforts, delays due to unforeseen operational factors are an unwelcome but unavoidable part of the transportation business. Please accept our most sincere apologies for your inconvenience.
We do not want this experience to leave you with a bad impression of Amtrak. Upon creation of this correspondence, we have authorized a Transportation Voucher for you in the amount of $50.00.? The Transportation Voucher is being held electronically and can be redeemed on Amtrak.com, by calling 1-800-USA-RAIL, and at station ticket offices.? The Transportation Voucher is valid for one year towards future Amtrak travel and is not transferable.? An email confirmation has been sent to this email address: ****************** which includes the Transportation Voucher number, amount, expiration date and additional redemption information.
Thank you for writing. We hope for an opportunity to serve you in the future under better circumstances.
Sincerely,
******************************
Customer Relations Specialist, Office of Customer Relations
Amtrak | 1 Massachusetts Avenue NW | Washington, DC 20001
Email: *****************************************
Case #: ********Customer Answer
Date: 09/18/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Initial Complaint
Date:08/15/2023
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, I would like to report something which has happened to me several times, when purchasing tickets online the price often changes significantly during the checkout process. I feel strongly that it is unfair for the prices to change AFTER clicking the purchase button. What is the point of looking through train times and fares to find the one that works for me, if the price is going to change anyway?Once a customer has chosen a fare and clicked PURCHASE, the price which was displayed should be held for 3 or so minutes, enough time to reasonably complete the checkout, without the stress of a "race against the clock."I wish to express that I feel this is unfair, and not in line with how most online ticket purchasing works. Ive copied the Better Business Bureau on this email.Business Response
Date: 09/06/2023
DRT,
Please review the attached resolution sent to the consumer.
From: ****************************
Sent: Wednesday, September 6, 2023 2:26 PM
To: ************************
Subject: Amtrak Response
Dear *********************************:
Thank you for recent correspondence.
Amtrak is committed to providing our passengers with the most choices and flexibility when making reservations with us, which is why we offer a variety of fares based on our customers unique travel needs. Available fares at Amtrak.com are not guaranteed until the transaction is secured with payment and a reservation number has been issued. In this situation, Amtrak does not honor the fares that are no longer available. Our reservation agents are available to assist you 24 hours a day by calling 1-800-USA-RAIL.
Once again, thank you for writing. We hope to have the privilege of serving you under better circumstances.
Sincerely,
******************************
Customer Relations Specialist, Office of Customer Relations
Amtrak | 1 Massachusetts Avenue NW | Washington, DC 20001
Email: *****************************************
Case #: ********Initial Complaint
Date:08/12/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
1- Date of the Event : July 19,2023 2- Re: $1,075.00 REFUND MY MONEY BACK 3- Business provide "Roomettes feature upgraded bedding, pillows, towels and linens" 4-Reservation Number: ****** 5- When I realized what had happened the train Captain and his employees were immediately notified 6- Email sent to customer services ,Today July 19, 2023 I am at the train #** New York -Miami Fl Yesterday last night July 18,2023 when I was eating (dinner time ) the Crew member did my bed ready to sleep .I woke up today and I fixed my room by my self because I can located the crew member to fix ..After removing the sheets I found the mattress where I slept all night stained with old disgusting driy urine. (I have video & photo) I do not where I have to put the mattress I call the crew member to do it she told us move to another room to fix for us. Hiow is posible after paying more than a thousand dollars for my trip Amtrak cannot provided me clean mattresses . its all ridiculous , unbelievable How can a Company as big as Amtrak do something like this I going to send copy of this letter to The Corporate Office in Washington DC..I will all my money back Sincerely ******* *****Business Response
Date: 09/01/2023
DRT,
Today, we had the pleasure of speaking with **************. Our agent was able to document her concerns and apologize for the condition of her accommodations. ************** also accepted a $500 transportation voucher for future use.
Customer Answer
Date: 09/24/2023
This complaint has been resolve Amtrak set me e Voucher for a value of $500.00 .
thank you for help me to resolve this problem
*************************
Initial Complaint
Date:08/12/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Trip/Event Date: 8/9/2023 Reservation: ****** I attempted to cancel my trip because I tested positive for COVID-19 but the system didn't show it went through until this morning. I would like a refund or a voucher. This is the first time this has ever happen to meBusiness Response
Date: 09/01/2023
DRT,
Please review my attached resolution sent to the consumer.
From: ****************************
Sent: Friday, September 1, 2023 9:38 AM
To: *******************
Subject: Amtrak Response
Dear ********************:
Thank you for your recent correspondence.
The fare you purchased requires cancelation prior to travel to be eligible for a refund. If not canceled before the scheduled departure, the entire amount is forfeited and cannot be applied toward future travel. Confirmation of cancelation is confirmed by an email, which includes a statement of any applicable refund.
In light of your situation, as a courtesy, we have authorized Transportation Vouchers in the total amount of $31.00. The Transportation Voucher is being held electronically and can be redeemed on Amtrak.com, by calling 1-800-USA-RAIL, and at station ticket offices.? The Transportation Voucher is valid for one year towards future Amtrak travel and is not transferable.? An email confirmation has been sent to this email address: ******************* which includes the Transportation Voucher number, amount, expiration date and additional redemption information.
Once again, thank you for writing. We look forward to the privilege of serving you in the future.
Sincerely,
******************************
Customer Relations Specialist, Office of Customer Relations
Amtrak | 1 Massachusetts Avenue NW | Washington, DC 20001
Email: *****************************************
Case #: ********
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