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Business Profile

Sightseeing Tours

Big Bus Tours

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sightseeing Tours.

Complaints

This profile includes complaints for Big Bus Tours's headquarters and its corporate-owned locations. To view all corporate locations, see

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Big Bus Tours has 3 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/23/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We bought tickets for the NYC double decker tour with a visit to ****** *****. I contacted customer service earlier through the chat function and the person was not helpful. I tried again, the same outcome. In fact, we feel we are just another number another ticket to this company and will get have zero intention of providing customer service. There is not even a telephone number for customers to call These tickets were a birthday gift for my 12 year old. He wanted to visit New York for his birthday and the ****** *****. I spent $293 for three tickets. That is a huge amount of money for us. After I bought the ticket, the instructions were that we had to call and make a separate reservation to enter it he ****** ***** Building for our tour. We wasted an entire morning trying to make this work. It is needless to say that we are highly frustrated and dissatisfied with this business. This company ruined what was supposed to be an epic birthday gift for a 12 year old. At this time, I would like to request a refund of our unused tickets. The information their website requested in order to issue a refund is: email is [email protected] Date of purchase: August 19, 2022 Booking confirmation: ******** Last four digits of credit card used:**** Reason: poor customer service. Unable to use the tour. Unable to make the separate reservation for the ****** ***** portion of our purchase. I have sent an email to address they provide on their website and it bounced. I also completed a form on their website requesting a refund. I’m still waiting for a reply. I would really like to have our money back so I can do a proper birthday party for my kid. Thank you

    • Initial Complaint

      Date:07/10/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought tickets , then had to cancel plans due to family issues. Asked for. Refund which the website does say they give refunds and I’ve been denied a refund. It’s a scam. Trying to offer extension etc. I don’t need an extension I need a refund.

    Big Bus Tours is NOT a BBB Accredited Business.

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