Complaints

This profile includes complaints for Sol Systems LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sol Systems LLC

  1101 Connecticut Ave NW Fl 2 Washington, DC 20036-4386

  
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  Sol Systems LLC

  1380 Monroe St NW Ste 120 Washington, DC 20010-3452

  
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  Sol Systems LLC

  PO Box 120 Washington, DC 20044-0120

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/08/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sol Systems has an account for my SRECS. It has my property address, phone number, and sometimes it mails out SREC checks. So it has my information about my solar panels. however I cannot log in, and even when using their password reset email, it doesn't work. There is no one "home" at their company to answer calls. Their phone number just tells you to email [email protected] would like to get in to see my account, and I would also like to change from checks to direct deposit. But nothing works on their website. It's appalling. A very glossy website with zero customer service. last April I got an auto email telling me my account was inactive. What? my system was running fine, and they were still calculating SRECS. I need to have a HUMAN BEING at a managerial level call me right away (it is Dec. 8 today) to clear up all of these problems. I do not want a beginning level customer service worker to call. I dealt with several last summer and they were not professional. They will not solve the problem.

• Initial Complaint

  Date:03/03/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used Sol Systems as my broker to sell solar energy credits (SRECs) since 2017. Until early 2022 there was not a Virginia market, so VA residents sold SRECs in another state, often PA. As the VA market came into being my SRECs began to be sold there. There is no action required of me other than to report monthly generation. Sol Systems began selling my SRECs in the VA market in Feb 2022 and did so again in May 2022. In both cases one SREC was sold for about $50. At that time the PA market was offering much less than the new VA market, about $20 per SREC, In Sept 2022 I received a check from Sol Systems for $40.08 for 2 SRECs, or $20.04 each and called Sol Systems support. I asked what happened and was told, verbally and e-mail, of a software problem causing some VA customer SRECs to be sold erroneously in PA. I was assured they would fix it and make me financially whole since the error was theirs. On Nov 28, 2022 Sol Systems issued a check for another 2 SREC, this time for a total of $41.68, sold again in PA. By then I was finding it increasingly difficult to get through to customer support and often held for 20 minutes before being disconnected without reaching anyone. Messages via the "contact us" link on their website or via e-mail were answered sporadically at best, and while the people I occasionally got through to were apologetic, nothing ever happened to resolve the issue. Since Dec 2022 I have been unable to get through on the phone. I opened additional tickets via their website explaining the history and problem, and other than one or two brief notes saying they would look into the issue, I've heard nothing.I recently moved my business to another broker but am seeking to be fairly paid by Sol Systems. On Feb 27, 2023, Sol Systems issued one final payment for 2 SRECs. The first was sold in PA ($21.50), the second in VA ($52.60) It seems they finally fixed the issue, but still owe me for 5 underpaid SRECs or about $150.