Reviews

This profile includes reviews for Self Storage Plus's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Self Storage Plus has 79 locations, listed below.

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  Self Storage Plus

  PO Box 25523 Washington, DC 20027-8523

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  Self Storage Plus

  605 S Ball St Arlington, VA 22202-3205

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  Self Storage Plus

  11105 New Hampshire Ave Silver Spring, MD 20904-2605

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  Self Storage Plus

  9107 Gaither Rd Gaithersburg, MD 20877-1455

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  Self Storage Plus

  14560 Lee Rd Chantilly, VA 20151-1684

Review Details

• Review fromTracy G

  Date: 11/22/2022

  1 star
  DO NOT USE THE ALEXANDRIA VIRGINIA EISENHOWER LOCATION!! I've been a customer of this storage location for 11 years. In August of 2022, I noticed my credit card had not been charged for the service. Immediately, in August, I proactively called to find out why and settle up my account. In that conversation Shawn Smith, their new manager did nothing but complain and had zero customer service skills. I asked for the $116 rate for up to 6 months for being a loyal, proactive customer in good standing, he said he couldn't authorize but that he would have to check and get back to me in 5 days, I'm still waiting for his return call. September bill came, still no response from Shawn, and no charge on my credit card. I called and left messages another 4 times before I eventually received Stephen Appien, a nice young man that understood customer service. Stephen said he couldn't authorize but would speak to his DM, I asked that the DM call me, the DM at the time Danielle Vasco, again, no return call from the DM. I once again called, Stephen answered, and I was informed that now Calvin Revera was the DM, and asked Stephen to have Calvin call me, 2 weeks went by no call, I called Stephen again, Stephen wrote another email to Calvin, who was supposed to call me that following Monday, and still nothing. Very long story short, I've been waiting to communicate with someone with authority for 3 months now, and all I get is a messenger, Stephen trying to do what he can, but nothing from any DM. Simultaneously, I've received numerous threatening texts, emails and voicemail messages about an overdue invoice and auctioning of my property. Today, I sent an email and left a message with the general "contact information" on the site, we shall see if I receive a response. Given the horrible lack of respect and customer service that I've received from Storage Plus, my request is not out of line. DO NOT DO BUSINESS WITH STORAGE PLUS.

• Review fromStacey S.

  Date: 06/30/2022

  1 star

  Stacey S.

  Date: 06/30/2022

  This company has raised my unit (Storage) Every six months I never signed anything stated my prices would increase every six months. These changes are done 30 days prior and you call and the constantly state price increase and there is nothing they can do. I had this unit since 2019 and the rate has increased 8 times. This is not fair! The other storage companies in the surrounding areas has not increase and if so no more then 10.00. Please do not rent a storage unit from them. Its hard when you are constantly traveling and have to worry about constant price gouging. PLEASE STAY AWAY FROM SELF STORAGE PLUS (Owings Mills and other Areas). Please!!!

  Self Storage Plus

  Date: 06/13/2025

  ******, we are committed to providing each and every customer with a positive experience and are proud of our track record in offering high-quality service. However, it does seem that we failed to meet your expectations. We apologize for this issue and hope youll reach out to ********************************************* to make this right.

• Review fromDeikals L

  Date: 06/25/2022

  1 star
  DO NOT USE THIS BUSINESS I’ve been using your service for a while and your management and employees think it is ok for random things to go missing or tempered with in my locked unit…. So bad that I have to use three locks. Getting upset causes your manager Tina DAMRON the audacity to call the cops on me about inappropriate behavior and evicted without proper court fillings. I HAVE HAD TO COMPLAIN TO THE COPS OVER FIVE DIFFERENT INCIDENTS SOMETIMES CALLING THEM MYSELF OVER THIS HARASSMENT.. YOU ARE WELCOME TO FOLLOW UP WITH OFC.s HUNGARTER OR SKIPP

• Review fromIndya M

  Date: 06/23/2022

  1 star
  I've been down financially for a little while because I had to take a medical leave from work. When I originally owed money it was around the amount of $250. I was told, I was going into auction status and I wouldn't be able to make partial payments so I went up to the facility and spoke with somebody that told me I would be okay for at least 2 days. I was also told that they would honor it because he put a note in the system and I wasn't even supposed to go into auction status yet. When the day came for me to pay, I got an email from the day before, that said I was already in auction status. My amount went from $250 to $400. Now I just paid $530 to get my unit out of auction status and nobody gave me any explanation as to why I was put into auction status 2 days early. Nobody is willing to work with me and when I called today to make my payment, I think his name was Alexander, I asked him for the corporate number and he called me by my name and told me I was going to have to find it myself. I don't like how self storage plus in Beltsville does business!! They put people into auction status early and get extra money off of them that I already don't have to spend. I have lots more important bills to pay that I cannot pay now because of the amount of money I had to pay to self storage plus. That Beltsville location, is going down ever since that woman left. There was a really nice woman who used to be the manager of that location and ever since she left, I have gotten the blues from this company. I'm looking for compensation. I wasn't even supposed to be in auction status and because of that I couldn't make any partial payments, which I could have gotten the day that I needed it if he would have told me that. I'm so disgusted by this business and the people who work there that I will continue to complain until my needs are met.