Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Services rendered in an ER on 2/23/24. Since then attempted to contact this company over 15 times with no success by phone. Since then this company has sent us multiple bills and every time we have sent our insurance information back to them. We are at a loss of what to do at this point because the company won’t contact us or take our insurance information to adjust this bill.

  Business Response

  Date: 10/08/2024

  HI

  In order to help I will need the account number from the patient's bill and then I would be happy to look into the account and answer any questions you may have.

  Thanks *****

  Customer Answer

  Date: 10/11/2024

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

   

  please contact me by phone ************

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 22391003

  
   
  

  
  
  

   

  
  

   

  Business Response

  Date: 10/21/2024

  Hi 

  I will update the account and get insurance to pay the claim

• Initial Complaint

  Date:08/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 29th 2024 I was at Ava's Pizzeria in Rehoboth Beach. I began to not feel well, as has happened before, but ended up fainting in the restaurant. Staff at the restaurant were on the phone with 911 when I awoke and I pleaded with them not to have an ambulance come since this has happened to me before and I just need a minute to recover. Rehoboth Beach Volunteer Fire Company came out and took vitals, but I told them I did not need to go to the hospital. I signed a statement saying so. A couple weeks later, I received a bill in the mail through Kirk & Associates saying I owed $225 for services. I called the number to contact this company and no one answered. I left a message and no one answered. There is a contact request form on their website, where I stated my issue and provided contact information, requesting someone reach out as I want to dispute the claim. No one from this company has emailed or called in response to my contact request form and has now sent me a follow-up bill. There are two charges on this bill, $200 for the ambulance and $25 for vitals. I am willing to pay the $25 for the vitals provided (Although as a provider myself, I don't charge my patients to put a pulse ox on), but I did not request this ambulance to come and they did not transport me to the hospital. I would highly appreciate someone reaching out to me to resolve this issue because I did not request these services, they were forced upon me and I was not taken to the hospital.

  Business Response

  Date: 08/21/2024

  Hi

  My name is ***** and I have reviewed your account. 911 was called and an ambulance was dispatched to you. The EMT took your vitals, but you signed a release stating you did not want to be transported to the hospital, but there is a fee for this service. The $225 bill is the correct fee for this service. If you still wish to dispute this fee, please write your dispute and either mail it back with a copy of your bill or fax it to me at 302-533-6818. Once received I will have the supervisor at the ambulance company review it and then I will contact you with their decision.

  Thanks *****

  Customer Answer

  Date: 08/26/2024

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  I did not call for 911, they were called for me. The restaurant took it upon themselves to do that as I was requesting/begging them not to. If you have any further questions please reach out to me at 4***********. Thank you. 
  
  
  
  
  Regards,
  Complaint ID: 22122995
   
  
  
  
   

  Business Response

  Date: 09/06/2024

  Hi

  If you want to dispute this further, you will have to do it in writing and either mail it to us with your bill or fax to us at 302-533-6818. It will be reviewed by the ambulance company, and they will issue a response.

  Thanks *****

• Initial Complaint

  Date:05/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a follow-up message regarding ******** **********s bill (Account No: 86534272P), which I received as an attachment on 04/15/2024 from Main Line Emergency Med Assoc for services rendered on 04/30/2023, totaling $457.00.
  
  I and as well as my insurance provider Aetna attempted to contact Main Line Emergency Med Assoc at 302-273-2247 more than 30 times in the last month regarding the aforementioned claim, but was redirected to voicemail each time.
  
  Furthermore, upon reviewing the attachment received on 04/15/2024 alongside claim ID # EPY15S5NJ, I contacted my insurance provider, Aetna. According to their records, CPT code 12011, billed for services on 03/30/2023, was denied as it was deemed included in emergency care procedures provided on 03/29/2023, as well as CPT code 94760 (pulse oximetry for oxygen saturation).
  
  Aetna has clarified that Saisurya Hariharan is not responsible for the billed amount of these CPT codes, as they are part of or included in the emergency services billed under CPT code 99282. Consequently, Saisurya Hariharan only owed the deductible of $1,522.00, which was paid directly to the provider in May 2023.
  
  The latest letter, attached herewith, states that this will be the final reminder before forwarding the matter to a collection agency. This is unacceptable as there has been no response from Main Line Emergency Med Assoc. Despite numerous attempts to reach them at 302-273-2247, the calls go unanswered. I urge the team to assist in resolving this matter.
  
  Thanks and regards,

  Business Response

  Date: 05/13/2024

  HI

  My name is ***** and I am the office manager and would be more than happy to assist you with account. You can contact me directly at *************

  Thanks *****

  Customer Answer

  Date: 05/21/2024

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. Hello *****,Thanks for providing the contact details and taking the call with my insurance provider Aetna. Based on the conversation with you and Aetna, it looks like Aetna did not receive this claim for the emergency physician in the last 1 year, and they have given you the fax number to send across the claim. I request you to further coordinate with Aetna to get this addressed. I would like to keep this open, so that you could confirm once the claim has been sent via fax to Aetna. Thanks and regards,   
  
  
  
  Regards,
  Complaint ID: 21698614
   
  
  
   
   

  Business Response

  Date: 06/05/2024

  Hi

  Without an account number or the patient's name and date of birth of birth I cannot send the claim to Aetna again. Please email me the account details.

  Thanks

  Customer Answer

  Date: 07/04/2024

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 21698614

  
   
  

  
  
  

  Hello ******

  Please find the requested patient details below.

  Aetna Primary Member ID: **********

  Patient's name: ******** *********

  DoB: December 4th, 2016 

  
  

   In addition, I have once again attached the Invoice I received from you that contains the claim details for your reference.

  Let me know in case you need further info.

   

  BR,

  Business Response

  Date: 07/15/2024

  Claim has been resubmitted to Aetna per your request so Aetna can pay this claim.

   

• Initial Complaint

  Date:08/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ref: Main Line Emergency Med Assoc Acct Number 65053285P
  7/15/21 - Statement receive of balance due
  7/25/21 - Returned Insurance information via USPS
  8/19/21 - Additional statement received still indicating balance due.
  3/18/22 - Notice of collection received for said balance from TSI
  4/9/22 - Certified letters sent to Main Line Emergency Med Assoc & TSI again listing Insurance Information
  5/16/22 - Confirmed with TSI that letter was received on 4/18/22, but no response at all from Kirk & Assoc, (aka Main Line Emergency Med Assoc.) from the letter or multiple voicemails.
  6/27/22 - Left another voicemail at Kirk & Assoc. resulting in no response

  Business Response

  Date: 08/25/2022

  Sir

  I spoke with you this morning and we resolved this issue. You can contact TSI next week and they will confirm that the account is closed.

  Susan