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Business Profile

Auto Parts

COUNTY AUTO SALVAGE

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Parts.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/14/2025

    Type:Product Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tues.1/28/25 there are several dates dealing with this. I bought 2 Doors from this County Auto Salvage. David said he had A 1 no rust no dents. So i sent the money, But come to find out he didn't have doors.so after he got the money he went looking for doors. He said he has doors in California for $1.100. Then he changed his mind and said it will be $1250. didn't get those doors. But he says he has found some other doors, but will cost $1.500 but i said send me pictures, And he did and the doors are rusted out and had big holes. no where near A 1 door . I was tired messing with them, I said just give me a refund, But he said he will only refund $1.430 said he has to charge a $70 Tax. I told him he can't charge a Tax on something he didn't sell. And also called a restocking fee. then later called a tax again. I feel like i have been scammed. There are several emails back and fourth, but this is the gist of it. Thanks for any help.
  • Initial Complaint

    Date:11/07/2024

    Type:Billing Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 23 found an engine for my car, since we could not find one in my local area I bought the engine online with John from County Auto helping with the transaction on the phone. After several attempts to get an update on the engine we were given the wrong tracking number Nov 1st and was told that the engine arriving that Monday Nov 4 was the wrong engine. We decline delivery and asked for an update, nothing!
    Called every day and was told tomorrow or the next day early twice, on Nov 5 were told again tomorrow or the day after however this time we actually got a tracking number that shows Nov 7. We no longer want this engine due to the incredible delay we were able to find one here in the Atlanta area. We are requesting a refund on the money used for this transaction $2080.00 pay via PatPal on Oct 25 with my credit card.

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