Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After sending over 40 emails to ReflexMD complaining that they charged me and did not send me the product, they refuse to correct their error. They ignored all 40 communications from me with pictures I sent them proving that there was no solution in the vial. I started complaining directly to the doctor on January 14. Please see the attachment to **** *****. The FDA does have an open investigation with the Pharmacy called Pharmcore Inc. dba Hallandale Pharmacy case number 605569 that sends the products for ReflexMD. ReflexMD has been known to scam a great deal of money from other clients besides me. They take the money and provide the products through FEDEX (tracking 789228476762) making this company Federally criminally liable.

  Business Response

  Date: 02/01/2024

  Dear *********, 

  I hope this message finds you well, and I want to express my sincere apologies for the disappointing experience you had with reflexMD. I genuinely appreciate you taking the time to bring this matter to our attention, and I want you to know that your feedback is invaluable to us. I understand that our service fell short of your expectations, and for that, I am truly sorry. We take customer satisfaction very seriously at reflexMD, and it's disheartening to learn that we did not meet your needs.

  I did get confirmation that you were able to talk directly to the Pharmacy and a replacement was shipped to you. I can also confirm that we have processed your request to cancel. Both are attached.

  We wish you well on your health journey. 

  Thank you, 

  ******* 

   

  Business Response

  Date: 02/01/2024

  Dear *********, 

  I hope this message finds you well, and I want to express my sincere apologies for the disappointing experience you had with reflexMD. I genuinely appreciate you taking the time to bring this matter to our attention, and I want you to know that your feedback is invaluable to us. I understand that our service fell short of your expectations, and for that, I am truly sorry. We take customer satisfaction very seriously at reflexMD, and it's disheartening to learn that we did not meet your needs.

  I did get confirmation that you were able to talk directly to the Pharmacy and a replacement was shipped to you. I can also confirm that we have processed your request to cancel. Both are attached.

  We wish you well on your health journey. 

  Thank you, 

  ******* 

   

  Customer Answer

  Date: 02/07/2024

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 21190201
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

  Customer Answer

  Date: 02/07/2024

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 21190201
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:01/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Requesting a refund after paying for medication, it’s only been 10 minutes since I made the purchase, nothing was delivered, but after reading there reviews, that there medication was pure water, I changed my mind. I try calling and I get put on hold and then disconnected.

  Business Response

  Date: 01/24/2024

  Hello ******, 

  Thank you for taking the time to share your concerns with us. ***** shared that it was truly a pleasure speaking with you about our program, and we appreciate your openness in discussing your health journey.

  
  We are thrilled that you have chosen to stick with us, and we are committed to supporting you every step of the way. Your satisfaction is our priority, and we look forward to making your experience with our program a positive and fulfilling one.

  
  If you have any further questions or need additional assistance, please don't hesitate to reach out. We are here for you!

  Best, 

  ******* 

• Initial Complaint

  Date:01/10/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid my fee of $497, I fulfilled all information and other requirements requested by my assigned physician (to include clinical tests), and I have waited patiently for nine days. Website says that it could take up to five days to process and ship. My biggest issue is that I can’t seem to get any feedback or response from the company. Radio silence. I emailed 24 hours ago, have only received an automated response as of yet, and no one picks up the phone when I call for an explanation on the status of my medication. I have called at least five times in the past four days. No one answers. This is not acceptable customer service.

  Business Response

  Date: 01/19/2024

  Hello ******* 

  We apologize for the delay, it was an extremely busy time over the holiday season. However, we need to do better.

  I can see your order was delivered on 1/10/24, screen shot attached. 

  We have reached out and left a voicemail and still hope to speak with you directly so we can come to an acceptable resolution for you. We value you as a customer and we are thrilled to be able to support you on your health journey. Thank you for the opportunity to make things right. 

  Best, 

  ******* 

  Business Response

  Date: 01/19/2024

  Hello ******, 

  We apologize for the delay, it was an extremely busy time over the holiday season. However, we need to do better.

  I can see your order was delivered on 1/10/24, screen shot attached. 

  We have reached out and left a voicemail and still hope to speak with you directly so we can come to an acceptable resolution for you. We value you as a customer and we are thrilled to be able to support you on your health journey. Thank you for the opportunity to make things right. 

  Best, 

  ******* 

• Initial Complaint

  Date:12/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spoke with Doctor for refill on 12/8/23 and was approved. ReflexMD says medication will be mailed out within 3 business days. 12/20 I call customer service and speak to ***** who tells me that it is the pharmacy’s fault and they are backed up and she will get back to me. Nothing. 12/21 I am now out of medication that needs to be continuous and ReflexMD was told this. 12/21 I re-try ***** and am given the same lame excuse. I sent an email back asking her to call said pharmacy, no reply. 12/21 I call the customer service again and speak with a pleasant woman, she says she will speak with ***** and get back to me…..no reply. Evening of 12/21, I send email to ***** asking for information by noon the next day and copy the president of the company Ms. ****** on the email. No reply. I take it into my own hands and call the compounding pharmacy myself, after speaking with a very nice gal, she says she doesnt even see the prescription in their system or it would have been sent and she will try to fix with the reflexMD team. To date, my money was taken, the doctor approved the medication and REFLEXMD has FAILED.

  Business Response

  Date: 01/02/2024

  Hello ******* 

  First and foremost, my apologies for your experience. I am so glad that ******** was able to work with you to come to an acceptable resolution and that you have received your order. Thank you for the opportunity to make things right and for being a valued customer. Please don't hesitate to reach back out directly to Jennifer for any support you may need in the future. We look forward to meeting and exceeding your expectations moving forward. 

  Sincerely, 

  *******

  Head of Customer Experience 

   

  Business Response

  Date: 01/02/2024

  Hello ******* 

  First and foremost, my apologies for your experience. I am so glad that ******** was able to work with you to come to an acceptable resolution and that you have received your order. Thank you for the opportunity to make things right and for being a valued customer. Please don't hesitate to reach back out directly to Jennifer for any support you may need in the future. We look forward to meeting and exceeding your expectations moving forward. 

  Sincerely, 

  *******

  Head of Customer Experience 

   

• Initial Complaint

  Date:12/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged by this company twice without my consent. The first charge was for $297. I paid for what was supposed to be a prescription, and gave my address in virginia, my drivers license, and info. The tracking for the delivery shows it was delivered to someone in boca raton, FL. I do not know if this is a scam or if the pharmacy shipped it to someone else by mistake but I have not been able to reach a live person to be refunded, and to make matters worse, I see my credit card was just charged AGAIN without my consent on December 8, this time for $497. I have been calling and leaving messages and emailing daily, but have never reached a live person, nor received any replies to my many emails. I need to be refunded IMMEDIATELY and need someone from this company to get in touch ASAP to resolve this. I have been conned out of $800.00 and no one will answer me.

  Business Response

  Date: 12/19/2023

  Hello, 

  We have tried contacting you several times, but have been unable to reach you. I can confirm the account has been cancelled, and have processed both refunds. You responded to our email that this was done. details attached. Thank you for the opportunity to make things right and we wish you well on your health journey. 

  Thank you, 

  ******* 

• Initial Complaint

  Date:11/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The funds of $297 were drafted from my account before reading any final disclosures. The whole advertisement was about Semaglutide and how you can get it shipped overnight. But when I enrolled the disclosures read at the way bottom that “ you are requesting a compound that is not FDA approved. “ so I looked up what that meant and I was shocked. I was led to believe that I was getting the real thing and dealing with a non FDA compound can be potentially dangerous to my health. All correspondence seem to be quick in the beginning til I found out the disclosure and communication from the company ceased as the messages could have been automated. I want my money back and I expect to get a refund. Those disclosures should be presented before paying. And the advertisements are deceiving.

  Business Response

  Date: 11/07/2023

  Hello *******, 

  I'm truly sorry to hear about your negative experience, and I appreciate you taking the time to bring this matter to our attention. Your feedback is essential to us as we continuously work to improve our services. I assure you that we take all such concerns seriously, especially those related to the safety and trustworthiness of our platform for medical services. Per your request I can confirm the team has canceled your account and has issued a full refund. We wish you well on your health journey. 

  Sincerely, 

  ******* 

   

   

  Business Response

  Date: 11/07/2023

  Hello *******, 

  I'm truly sorry to hear about your negative experience, and I appreciate you taking the time to bring this matter to our attention. Your feedback is essential to us as we continuously work to improve our services. I assure you that we take all such concerns seriously, especially those related to the safety and trustworthiness of our platform for medical services. Per your request I can confirm the team has canceled your account and has issued a full refund. We wish you well on your health journey. 

  Sincerely, 

  ******* 

   

   

  Customer Answer

  Date: 11/16/2023

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 20825455
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

  Customer Answer

  Date: 11/16/2023

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 20825455
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:11/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to in touch with St. Louis Weight Loss Injection Co but they intercepted my call. I received a call from Reflex MD. They said I need to complete the process, I made a payment and sent them a copy of my driver's license. It sounded like a scam and they are not the company you wanted to do business with.

  Business Response

  Date: 11/10/2023

  Dear ******** 

  It was a pleasure speaking with you. We are glad we were able to answer all of your questions.  If you need assistance in the future, don't hesitate to reach out to us at +1 888 807 2462 or [email protected], we are always here to help. Wow, what a great review of your experience with ********* we are lucky to have her as a part of our team. Thank you for choosing ReflexMD to support you on your health journey. 

  Sincerely, 

  ******* 

• Initial Complaint

  Date:10/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 3 month prescription of Semiglutide from ReflexMD. The first payment was processed on July 24, 2023 for $50. The second payment for $675 was paid on August 12, 2023. There is no "human" to talk to. I never have received any of the medications that I paid for and everytime I contact them, you only get an AI Bot scripted answer. I cannot find any phone numbers attached to the business and when I called a number that I found on the internet, it too was a bot that only referred me back to the website. I email weekly seeking my refund and constantly get the same canned response, that they have escalated the refund and I should be getting a refund shortly. This game has gone on now for over 3 months and I just want a refund of all $725 that was extracted from my account.

  Business Response

  Date: 10/30/2023

  Hello ******** 

  First and foremost, I apologize for the experience you have had. While reading through your complaint you provided receipts from a company called MD Exam based in Miami Florida. That is not us.

  We are ReflexMD. I did look you up in our system and it shows that we have successfully delivered your medication with us on September 21 and again on October 16th. You are an active member with our company. Please don't hesitate to reach out to us if you have any further questions or you need help with your account at ReflexMD. 

  Sincerely, 

  ******* 

  Customer Answer

  Date: 11/03/2023

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 
  

  I apologize, it was my mistake by listing Reflex MD, they have been great to work with. My complaint was with MD Exam, in which I tried to edit my original complaint. 
  

   Regards,

  
  

  
  

  Complaint ID: 20784650
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:10/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid $297 for a prescription I never received. Company charged me and is not refunding. I’ve sent a message directly to **** ****** ** via patient portal requesting refund. They then shut down my portal so I couldn’t access. Then I sent two personal emails to company without response. They scammed me and took my money!

  Business Response

  Date: 10/30/2023

  Hi *****, 

  I'm truly sorry to hear about your negative experience, and I appreciate you taking the time to bring this matter to our attention. Your feedback is essential to us as we continuously work to improve our services.We have made several attempts to give you a call to resolve this issue, however we were unable to speck with you. We truly understand your concern and frustration regarding your recent qualification status for treatment. We want to emphasize that your health is of utmost importance to us, and we genuinely regret any disappointment this may have caused. We have processed a full refund. We wish you well on your health journey. 

  Sincerely,

  ******* 

• Initial Complaint

  Date:10/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my weight loss plan with this company on 10/11/23.
  I received an email that it was canceled.
  I was billed $497 on 10/18/23 and contacted them IMMEDIATELY to cancel again.
  They purposely didn’t put through my cancellation, and never told the pharmacy to cancel my order so I would be forced to not receive a refund.
  I never followed up with the doctor to even be eligible to receive a refill on this script.
  I am seeking a full refund.

  Business Response

  Date: 10/26/2023

  Hello ********* 

  I'm truly sorry to hear about your negative experience, and I appreciate you taking the time to bring this matter to our attention. Your feedback is essential to us as we continuously work to improve our services. We have made several attempts to give you a call to ensure we solve this issue to your satisfaction, unfortunately we have only gotten your voicemail.

  I have reviewed your account and have processed a full refund. Confirmation attached. Thank you for the opportunity to make things right. 

  Warm regards, 

  ******* 

  Business Response

  Date: 10/26/2023

  Hello ********* 

  I'm truly sorry to hear about your negative experience, and I appreciate you taking the time to bring this matter to our attention. Your feedback is essential to us as we continuously work to improve our services. We have made several attempts to give you a call to ensure we solve this issue to your satisfaction, unfortunately we have only gotten your voicemail.

  I have reviewed your account and have processed a full refund. Confirmation attached. Thank you for the opportunity to make things right. 

  Warm regards, 

  *******