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Business Profile

Diet Products

ReFlexMD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diet Products.

Complaints

Customer Complaints Summary

  • 27 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/21/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have used them for 2 months. I was never charged until I had a virtual visit and the meds were prescribed. Then I was charged on 9/19 without any knowledge, no visit and no prescription. I called 9/21 and finally got someone on the phone who told me that they would cancel the account and refund the money. I got an email confirmation. Immediately after that, there was another charge to my credit card for the same amount of $497. I contacted the CS person again and she said that there was no additional charge to my account. I sent the screenshot of it and she said since it was pending, I could call the bank to stop it. I don't even know if that is possible. She then also said that since it was a monthly charge, that's what happens. HOWEVER, I had already received the confirmation that my account was closed and a refund had been issued when this happened. If my account was closed/canceled, there should have been no additional charges. I've emailed all this info to them and have yet to receive a correction or anything helpful. I have locked my card as well as contacted my bank and disputed the charge that already went through, but I don't know what else to do. Two charges for $497 is a lot of money and shouldn't have happened. Please help!

    Business Response

    Date: 10/02/2023

    Hello, 

    We have successfully came to a resolution with this customer and made things right. 

    "Update 9/23/23: I'm happy to say that the issues have been resolved quickly. I am still not sure how the pricing works, if it's for the eval and meds or just a subscription price so I would be sure to get clarification. Otherwise, the meds came in a couple of days and worked great." 

    Thank you, 

    ******* 

    Business Response

    Date: 10/02/2023

    Hello, 

    We have successfully came to a resolution with this customer and made things right. 

    "Update 9/23/23: I'm happy to say that the issues have been resolved quickly. I am still not sure how the pricing works, if it's for the eval and meds or just a subscription price so I would be sure to get clarification. Otherwise, the meds came in a couple of days and worked great." 

    Thank you, 

    ******* 

  • Initial Complaint

    Date:08/29/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/18/2023, I originally asked to cancel my subscription and for a refund of $397 via email and I was told it was done and to wait 3-5 business days. I have not received the refund and again on 8/25/2023 I asked by email if I could have proof of refund, I didn’t not receive it and received another email from them on 8/28/2023 stating that the refund was processed and to wait 3-5 business days…it’s been 8 business days. They do not answer the phone number listed and there is no other way to speak to a person. This is one of the worst experiences I’ve had with any company.

  • Initial Complaint

    Date:08/21/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    08.11.2023 I engaged services of weight loss program. The product and services provided were not acceptable. The product didn't work. The experience didn't follow the best practices and were not at all typical of a normal experience with taking Semaglutide. The customer service was horrible. I was instructed to follow a link to speak with a doctor to resolve my issues, I tried dozens of times to access the doctor through the link, and no one was ever available.

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