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Business Profile

Auto Transportation

GetCarrier LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Transportation.

Reviews

Customer Review Ratings

3.84

Average of 70 Customer Reviews

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Review Details

  • Eric D

    Date: 08/06/2024

    Eric D

    Date: 08/06/2024

    The best fuc*in company that I've ever seen
    I'm done the shipment, accept payment for 3 bussiness days ACH
    Shipment has been delivered on 7/15/2024
    Yeah really it's just 3 bussiness days
    They're send me the proof of payment (worst photoshop that I've ever seen)
    And they're not answering to my calls and messages

    I'm from THE BEST TRUCKING AND DELIVERY and my name is Eric
    I can forward everything with anyone that you can be sure that they're scammers

    Total amount $5250, so be careful with them

    GET CARRIER LLC - BULLSH*T CARRIER LLC

    GetCarrier LLC

    Date: 08/07/2024

    The payment was sent to you on 07.29.2024, Chase transaction confirmation number is 11139599234. It’s all written on the confirmation receipt that we sent you and it’s written there “paid”. You can always call the bank and verify the information with them. You have all the receipts and the bank will confirm they are Not fake/photoshopped. 

  • Ian O

    Date: 05/01/2024

    Ian O

    Date: 05/01/2024

    Eva from get Carrier was responsive and worked hard to find a driver to ship my car quickly with no problems. From CA to NY. Great communication throughout the process.

    GetCarrier LLC

    Date: 05/06/2024

    Thank you for your review Ian! We appreciate your time 

  • Alex S

    Date: 03/13/2024

    Alex S

    Date: 03/13/2024

    worst costumer service , they newer answer calls or texts, and do double brokering loads

    GetCarrier LLC

    Date: 03/22/2024

    Hello Alex! I double checked the whole system, but can’t find any order/quote or any type of request from you under the name you indicated here on BBB nor your email. I assume this review was left by mistake and was meant to be for another company. However, if you have any questions, feel free to contact us on our main line. If nobody answers at the time you call, you can leave a message or text and one of our representatives will get back to you shortly. Our office works from 9 am till 5 pm Eastern time, if you call after-hours it might be a bit hard to reach smb immediately because of just a few people working that time. Nevertheless, they will always get in touch once they get to your message. Please, let us know so we could resolve any issue or misunderstanding if this review was meant for us. Thank you! 

    GetCarrier LLC

    Date: 03/22/2024

    Hello Alex! I double checked the whole system, but can’t find any order/quote or any type of request from you under the name you indicated here on BBB nor your email. I assume this review was left by mistake and was meant to be for another company. However, if you have any questions, feel free to contact us on our main line. If nobody answers at the time you call, you can leave a message or text and one of our representatives will get back to you shortly. Our office works from 9 am till 5 pm Eastern time, if you call after-hours it might be a bit hard to reach smb immediately because of just a few people working that time. Nevertheless, they will always get in touch once they get to your message. Please, let us know so we could resolve any issue or misunderstanding if this review was meant for us. Thank you! 

  • Don P

    Date: 01/29/2024

    Don P

    Date: 01/29/2024

    This company double booked my auto shipments on the central dispatch board without being under contract or with my permission. This causes shippers to not choose to move your automobiles. When I called them to ask to remove the listing, they deny doing it , John insisted he didn’t do it. Then he ask me if he has a lower price would I take it. I called yet 2 other auto brokers who could not help me because of their listing direct carrier LLC on my cars. They confirmed that direct carrier LLC was indeed on the board with my information.

    Stay away from this company, they are not trustworthy!

    GetCarrier LLC

    Date: 01/31/2024

    Thank you for your review Mr Pizor. I reviewed the history of your request and I can’t see that it would ever be booked with anybody by the shipping agent who provided the quote to you, or anybody else from our company. To be on the same side, “booked” would mean that it’s dispatched to a specific driver. If it’s dispatched to a specific driver, it doesn’t show up on the board.

  • JOHN E

    Date: 01/23/2024

    JOHN E

    Date: 01/23/2024

    Kelly responded quickly to my transportation request.
    The truck was delivered with no issues at a very reasonable price compared to other shippers I have used.

    GetCarrier LLC

    Date: 01/31/2024

    Thank you for your review, John!

  • Marin S

    Date: 12/14/2023

    Marin S

    Date: 12/14/2023

    I had the worst experience with Get Carrier LLC. And Jeff the broker. He did not reply to my calls after I signed the contract for the transport of my vehicle 3 weeks ago. I waited until last week to get an update. As he had mentioned “it takes time to find a driver.” Last week was the second week. I called every day and left a message asking for an update. He did not return my calls for 9 days. Ow we are in the 3 week. He waited until the last minute prior to the date of pick up to call me back regarding a transport for my vehicle. There was not even an assigned driver. I spoke to a supervisor last week and they told me they couldn’t do anything about it. I had to deal with my broker. I left him a message again yesterday. He called me back today. I do not recommend Jeff add Get Carrier LLC.

    GetCarrier LLC

    Date: 12/28/2023

    Thank you for your review, Marin! Negative reviews help us to find the gaps we have to work on and to provide better service. I can see that Jeff didn’t reply two days to your calls when he was on a few days off due to family emergency. Unfortunately, his line wasn’t transferring calls to the main line so our customer support department could assist instead. We apologize for that. Please, if you have any issues or troubles to contact your shipping agent, don’t hesitate to contact us on the main line. We have support and dispatch department working two shifts so there should be smb available to assist in case of emergencies. If you have any questions left, please feel free to contact us! We will be happy to assist!

  • DAVID H

    Date: 10/18/2023

    DAVID H

    Date: 10/18/2023

    VICTORIA AT GET CARRIER WAS VERY HELPFUL AND QUOTED A GOOD PRICE. THE DRIVER WHO PICKED THE CAR UP WAS VERY EFFICIENT AND DELIVERED THE CAR IN LESS THAN TWO DAYS 1500 MILES AWAY.
    I SHALL DEFINITELY USE VICTORIA AGAIN

    GetCarrier LLC

    Date: 11/29/2023

    Thank you for your review, David! Thank you for choosing GetCarrier

  • kristen f

    Date: 10/14/2023

    kristen f

    Date: 10/14/2023

    I never used them and discovered they were taking recurring charges charges from my account

    GetCarrier LLC

    Date: 12/04/2023

    Thank you for reaching out, Kristen! Unfortunately, we can’t find your info in our system. Please, try to contact your bank to get more information on that suspicious transaction. If there is anything we can help, feel free to contact us via email: [email protected]

  • Rebecca G

    Date: 10/13/2023

    Rebecca G

    Date: 10/13/2023

    I never heard of them or even dealt with them. But somehow they got my debit card info and charged me a dollar, I know a dollar is not a lot but if they charged thousands or millions dollar then that’s a lot. And where is their debit card info coming from! I call during their business hours and a recording says sorry you just missed us and have a good weekend. BBB HELP!! They obviously have stolen information!

    GetCarrier LLC

    Date: 12/04/2023

    Thank you for contacting our company, Rebecca! The information you have provided here (name and email) doesn’t show up in our system or payment system we use. Please, try to contact your bank to get more information on that suspected transaction. If there are anything we can help, feel free to contact us via email: [email protected]

  • Jeremy D

    Date: 10/06/2023

    Jeremy D

    Date: 10/06/2023

    These guys threw me a low ball offer that no driver would accept just to get me to sign exclusively with them, which means if i contact another carrier and have it transported they charge me $175, then on the day my boat was supposed to be moved they contact me saying they're willing to cancel My contract cuz they can't find a driver willing to transport it for the quote they gave me. So all they really did was prevent me from finding a capable transporter to move my boat on the day I needed it moved. It's companies like this that are ruining the industry and make it impossible to get something transported the day you schedule it.

    GetCarrier LLC

    Date: 11/29/2023

    Jeremy, we apologize for any misunderstanding or inconvenience caused. We understand your frustration, Sir. It’s not easy to move , especially if not everything goes as scheduled. We are really trying to do our best to match customer’s requirements. We ask customers to sign exclusively with one company due to the reason that we are using the same system with other companies to find available options for pick up. If your vehicles\load posted by multiple companies for pick up drivers will ask for more money only because of it. In the text messages your shipping agent notified that it was not a matter of the quoted rate, there was no driver available on your requested date, unfortunately. If it would be a matter of the price she would provide you with other options to consider, Sir.

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