We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Background Checks

BackgroundClaim LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Background Checks.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/12/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Backgroundclaims.com, hit my credit for $68.22 on July 10th. I had canceled my membership 7/5/24 just less than 24hrs after signing up for the $1.00 trial. Because they hit my CC for like $20.00 without my permission and knowledge. I found the charges in my CC statement, which I keep a check on throughout the day. I've sent them an email but no response on this July 10th charge. So what can I do to get refunded my money?

  • Initial Complaint

    Date:07/07/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 28th, 2024 I accessed the website *************************** and created an account to research my own background check. The website promises a free 5-day account that you can cancel at any time. 1. The information they had listed for me and my husband was inaccurate. There are other similar companies that offer this same service and at least their information is somewhat accurate. Theirs was lacking in every way. 2. On June 29th at about 1am I finished using my account. I went to the ”Cancel Membership” page on the website and completed the form as directed so that I would not be billed the monthly membership fee. I received notice that my request had been completed. I would not be charged further. 3. On Wednesday, July 3rd at 8:42am (5 days after canceling my account) I received an alert from my bank that a charge for $36.20 had been charged to my debit card by “backgroundclaim.com” and asked if I had authorized it. I replied “No” so the funds did not pull from my account. 4. At that time I went back to the website to verify the process for termination of my account. It was documented in the secure site (when I logged in) that my termination had been processed. So I filled out the form online again (for all 3 of my email addresses just in case). Then I emailed their support email ([email protected]) requesting that they ensure my account was cancelled and I would not be billed again. 5. Again on July 3rd at: 12:26pm for $32; and 4:08pm for $18. 6. Again in July 4th at: 8:40am for $32.60; 12:21pm for $21.40; and 4:34pm for $16. 7. Again on July 5th at: 8:49am for $27; and 4:39pm for $14. 8. Again today, July 6th at: 8:54am for $20; and 4:47pm for $15. 9. I called the toll free number today at 7:58pm and the representative asked me for the last four digits of my debit card and cancelled my subscription stating I would receive an email showing this. I still have not received it as of 8:52pm.

  • Initial Complaint

    Date:05/04/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have canceled 2 months in a row.They continue to charge my card.Today 5/4/2024 lady said she can't find my account. It's funny they charged my card 5/3/2024. I want my money back.

    Customer Answer

    Date: 05/05/2024

    Here is the copy of cc statement

  • Initial Complaint

    Date:04/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 2 2024 my credit card was charged for $52 on a members that was 'canceled on March 2,2024. I called the company only for the rep to tell me that using their email was not sufficient enough to cancel this membership. I then proceeded to explain to her that after using this email, it told me that my membership was canceled on March 2nd 2024.She said that it was not canceled that you have to call in order for it to be canceled. Nowhere does it Is state that you have to call in order to have the membership canceled. I explained to her.How can it tell me it was canceled?But yet it was still not and I was still charged.She did not have an answer. Only to tell me you have to call.In order to cancel nowhere does it state on that website you have to call.

  • Initial Complaint

    Date:03/16/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for $1, 5 *********; within 24 hours I canceled the service as it didn't provide any useful information that you can't get for free from online searches. Since October 2023 I have been charged $68.22, totaling $409.32 plus small charges of $18, $15. I canceled my subscription but the company now states (March 2024) that I had to cancel online and then call them to cancel again. I have never heard of this practice done by any reputable business. If a customer calls or cancels online, then that should suffice. Never was I told that I had to cancel by phone AFTER canceling online. I need all charges by this company from October 2023 to March 2024 refunded to my account. This company should be closed as it is a scam and apparently they don't let you cancel their subpar service.

  • Initial Complaint

    Date:07/17/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Used their services in March 2023 - canceled in April 2023 - charged May 22, 2023, canceled May 23 again! Charged June 22 - Contacted my bank and disputed!

  • Initial Complaint

    Date:05/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 24, 2023 I asked for the name and address of a person via BeenVerified.com for $1.00. I rejected their subscription for $29.99. That same day BackgroundClaim.com in ******** took $68.22 out of my credit union account. This was an unauthorized charge which I am disputing through my credit union. I am seeking a refund and want no further contact with BackgroundClaim.com.

  • Initial Complaint

    Date:11/25/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got caught into the 7-day free trial scam looking for unclaimed property. Before my 7-day trial ended, I tried to call the number on file *************) to cancel the trial so I wouldnt be charged the whole amount and what sounded like a woman answering the phone to help either was a recording or someone answering then promptly hanging up on me. I tried two more times after that with the same outcome. They took $68.22 out of my account around October 24 and on November 24. I am not using the service and do not wish to be a member any longer, but I cant resolve something the the other party is avoiding. They need to be shut down!

  • Initial Complaint

    Date:08/09/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A few days ago I signed up to do background checks with *******************. there was a trial membership of 5 days for $1. I was immediately charged the $1 and an additional $9.95. I called customer service to find out what was going on and was told that the charge was valid. I then told the customer service rep to cancel my account and he said he had. Then a few days later I get charged $68.22. I called in again and am told that the previous rep did absolutely nothing so my account is still active and the charges are correct. I cancelled the account and told the rep that want a my refund. To which he replied that he could verify that the account was canceled and refund 50% of the charges .I told him that is unacceptable I shouldn't be charged because someone at their company didn't do his job. I asked that this account be closed on the 3rd of August. I shouldn't be responsible for the charges. More so, I verified that it is canceled on the 9th, it states billing on the 8th. At the very least I should be refunded the prorated amount. Seeing as I havent attempted to use it since the first day of the free trial.

BackgroundClaim LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.