Complaints

This profile includes complaints for Chesapeake Utilities Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Chesapeake Utilities Corporation

  500 Energy Ln Ste 100 Dover, DE 19901-4989

  
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  Chesapeake Utilities Corporation

  PO Box 1678 Salisbury, MD 21801

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/17/24 I received a bill from Chesapeake Utilities for $85.24. When I got it I immediately call them to find out why the bill was so high. I was told that it was for June, July, and August, to include Sepember's bill. These three bill were already paid according the Chespeake Ulilites showing up on my acount as paid. I get a energy allowance from the State of Delaware and the money for the three months were to be paid out of my allowance. They were not and it was a mistake that it showed on my acount as paid. In reality the money was sent back to the State of Delaware on April 1st 2024. So there was no money in my allowance to pay June, July, August. The total amount was 85.24, which included September bill. I can not get the amounts of those bills, my account does not show those bills. The total amount came too $85.24, as I said that includes September bill of $21.56. I was to to pay September's bill as to prevent the remaining amount from going to collection. I paid the 21.56 instructed by a customer service agent at Cheaspeake Utilities however, I also mistakenly paid the $85.24 which included September of $21.56. So I had mistakenly paid June, July August and September. In reality I had paid the $21.56 twice. So I was given a credit for the $21.56. That sill let a balance of $85.24. September's bill I paid was taken out of the $85.24, that left a balance of $63.68, which Catholic Charities had taken back on April 1, 2024. Catholic Charities disperses the allowance, agreed to file for financial aid from Chespeake Utilities for the $63.36. They were approved and the money to the day has not been credited to my account. I call three times and everone said they would look into and get back to me. I called again on November 13, 2024 and spoke to a woman named ****. She also said she would look into it and get back to the either that day or the next business day. She never call me and the money is still not credited to my account, and it's now November 21st, 24

  

  Business Response

  Date: 12/05/2024

  On November 22, upon
  receiving the inquiry, the customer care billing manager reviewed the account
  and observed that the customer paid his August, September, and October invoice
  balances. 
  
  On December 5, the Finance
  Director stated she would expedite the disbursement of the Sharing funds. 
  The Project Coordinator informed the customer and stated that she would contact
  him once the funds were applied to his account. The customer expressed his
  satisfaction with the resolution of his inquiry.

  Customer Answer

  Date: 12/09/2024

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  

  
  

  I rejected this resolution, because the money is still not in my account. I spoke to a woman over a week ago who assured me that she was going get this done. She did not do it yet. I feel that 3 months is long enough to wait for the money to be tranfered into my account. There financial department has approved the money two months ago. And it's still not in my account.

  
  
  
  Regards,
  Complaint ID: 22588121
   
  

  
  
  

   

  
  

   

  

  Business Response

  Date: 12/18/2024

  On
  December 13, the Sharing payment was credited to the customer’s account. 
  On December 17, the project coordinator left a voicemail message to inform the
  customer the funds had been applied to his account and asked that he call back
  if he had any questions.