Reviews

This profile includes reviews for Chesapeake Utilities Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Chesapeake Utilities Corporation

  500 Energy Ln Ste 100 Dover, DE 19901-4989

  
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  Chesapeake Utilities Corporation

  PO Box 1678 Salisbury, MD 21801

Review Details

• Review fromRachel C

  Date: 09/10/2024

  1 star
  Horrible, they have the worst customer service around. I waited on the phone for over 40 minutes to their obnoxious prerecorded message how they provide excellent customer service. I had to laugh. They recently rolled out a "major upgrade" the clowns change your old acct number to a new acct number, but failed to tell you until i got mail showing me it changed. I created me account on the old number. I spent the day trying to get into my acct using the old number. I finally called and asked the clows they gave me my new acct number. I set it for autopay. I end of August. Yesterday i went in to check it, yet still on autopay but they have not taken the money out. I went in checking my autopay settings, all was god coming from my bank acct.
  
  Today it does not recognize my email that i used to set up the acct. Talk about a bag full of jokers, my guess is they never beta tested the major changes and rolled right into it. A disgraceful company.

• Review fromMary W

  Date: 10/20/2023

  5 stars
  the staff seems caring and friendly, good business, provides needed services

• Review fromAnna V

  Date: 10/13/2023

  1 star
  Told different stories every time I call. Their staff never show up in time slots provided

• Review fromJoyce K

  Date: 10/06/2023

  1 star

  Joyce K

  Date: 10/06/2023

  I live in a town home community, so there's no choice, but Cheaspeake Utilities. They make it difficult to view the bill online and to pay it online, and they charge a fee to pay online, unless you agree to auto pay. Who would have a utility bill auto pay without being able to review it? So, they are literally the one check I have to write every month.
  

  Chesapeake Utilities Corporation

  Date: 10/24/2023

  Good morning,
  
  The customer requests assistance with viewing her bill online and making online payments.
  
  On October 7, upon receiving the inquiry, a Project Coordinator instructed the Customer Care Manager to review the account and contact the customer with a resolution.
  
  On October 23, the manager reported the following:
  
  On September 26, a representative assisted the customer with a billing question.
  
  On October 6, a representative explained to the customer when her next invoice would be issued.
  
  On October 23, a representative assisted the customer with logging into her online account and explained to her how to take the account off of autopay. The customer was satisfied with the resolution.
  
  Thank you,
  
  FPUC Customer Service
  

• Review fromMary W

  Date: 07/26/2023

  3 stars

  Mary W

  Date: 07/26/2023

  I just got a call from Chesapeake Utilities. They used to have a dropbox outside. to drop off a payment by check , which is what I always do , and now they are taking that away. I don’t understand why they’re taking this away.! furthermore, before they moved to this new location, you could go inside and make a payment they don’t even have any customer service anymore so you cannot go inside this new building. I don’t understand why they don’t seem to care about customers ! The only other way to pay is to mail it in or pay online. The last time I mailed a check to them It took two months for them to get it. It could’ve been the fault of the post office but still I don’t trust that. I don’t want to get online to pay because they charge a fee! every other company I deal with does not charge a fee to use a credit card. I don’t know why they are so backwards and they are not flexible at all. i feel they do not care
  

  Chesapeake Utilities Corporation

  Date: 08/17/2023

  Good afternoon,
  
  The customer reports dissatisfaction with the Company’s payment options.
  
  Upon receiving the inquiry, a representative observed that there was not enough information provided to retrieve the account or contact her directly, however, the following information summarizes the available payment options:
  
  As of September 2, all Company payment drop boxes will be permanently closed. The company offers several options to pay their bill including:
  
  EZ-BILLING, our online bill management platform, which allows customers to set up auto payments to be deducted from their checking or savings account, with no fee.
  EZ-PAY allows customers to submit their one-time payment, using their credit or debit card, online or by phone at 1-833-77EZPAY, for a small fee of $2.25 per $700.00 transaction.
  Authorized Payment Locations offer the convenience of paying their utility bill in person, with no fee.
  Pay by Mail – checks will credit to the account the same day they are received.
  
  To learn more about the company’s payment options, customers can visit chpkgas.com or call the customer care team at 1-800-427-2883.
  
  Thank you,
  
  Chesapeake Utilities Customer Service