Business Profile

Online Dating Services

Spark Networks Services GmbH

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Due to the volume of complaints filed against this business, BBB only publishes the details for 15% of the total complaints filed.

Complaints

This profile includes complaints for Spark Networks Services GmbH's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

216 total complaints in the last 3 years.
57 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/16/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account is [email protected] multiple issues with the app filter function does not work - i set to find matches within 50 miles of my area but i received matches from LA, Seattle, etc I cannot even see Education level of a profile from app The most noticeable is that support page. I could not even open it to see the responses! Multiple screenshots attached. Please make a full refund please.
Business Response
Date: 08/17/2023
Dear Sir/ Madam,
we are currently in contact with this customer and are in the process of assisting them in their request.
Kind regards,
SilverSingles Team
Customer Answer
Date: 09/05/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.

**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.

Regards,

Complaint ID: 20480169
Initial Complaint
Date:07/23/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cancelled my subscription to Zoosk but continued to be charged monthly fee of $29.99 for three months. I’ve contacted Zoosk for a refund but they will not reply!
Business Response
Date: 07/25/2023
The customer provided an email address that is not connected with an active, paid account on our platform. Therefore, we asked the customer to provide us the details of his active Zoosk account, so we can investigate this issue further. We'll now wait for the customer to get in contact with us again and respond to our message.
Initial Complaint
Date:07/04/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Deleted my profile and banned me from zoosk.com because a female member harassed me first and send me their phone number other females did this to bit their profiles zoosk practices gender discrimination sexism misandry against me as a man all human beings are equal I demand my account be reinstated and all bans removed... I demand proof that any violation of terms be shown on the website proof be sent to me etc I demand Miss_Toront her account be deleted banned to I demand one free month membership plus 1 free month premium free replay feature I demand my account be reinstated
Business Response
Date: 07/05/2023
Dear BBB team,
Thank you for your message.
Unfortunately, we sometimes need to remove customers when they don't respect our Terms of Use.
We already contacted this user about his blocked account and refunded him as a courtesy.
Kind regards,
The Zoosk Customer Success Team.
Customer Answer
Date: 07/15/2023
Zoosk Inc/sparks network has slandered me and contacted **** a zoosk user who is my current gf. They informed her I was a dangerous person as well as other women in zoosk who which is slander defamation of character. They claim they received multiple complains that is a lie. Please provide screenshots proof of your terms complaint violations citing specific examples? I want one free moment zoosk membership plus 1 free monthly standard reply free feature and the complete removal ban of my from zoosk sparks networks. Your company loved abd targeted me as a male. You locked me off because one personal allegedly complained. At no time did I harass or violate zoosk/sparks terms at all. This is a lie. Provide proof of all violation? Where is the proof dates times members that complained? Since you refuse to provide proof email at [email protected] the two free features I demand above. You destroyed my profile I want new one all features and the ban removed

Regards,

Complaint ID: 20273184

Business Response
Date: 08/01/2023
Dear BBB Team,
Thank you for your message.
We regret that the user does not agree with his ban from the Zoosk platform.
All our members must abide by our rules of conduct. When members are repeatedly reported for their behavior, we are sometimes forced to close accounts.
If Zoosk members feel that we have wrongly deleted them, we are always willing to reconsider our decision. We did this as well with this member, but unfortunately came to the conclusion that we will not let him back on our website. To protect the privacy of reporting members, we cannot give further details. We again informed our user about this in a direct email.
We have also made it clear that this matter is closed for us.
Kind regards,
Zoosk Customer Succes team
Initial Complaint
Date:06/29/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered and paid for 3 months service for Silver Singles one of the dating sites within Spark Network Services. I saw that they had an automatic renewal, so the same day I signed up, I canceled the automatic renewal. Their cancellation site is NOT user friendly (as you can image), so I sent an email confirming cancelation. I never realized until today that they never replied to the email confirming cancelation ... after I had been charged an additional 6 months. I emailed them requesting a refund. They refused saying I had to request a refund within 3 days of billing. I clicked their stupid cancel button the same day I joined. It's bad enough that their site is filled with fake profiles and they send matched from thousands of miles away. I paid for 3 months... live and learn. But I do not feel I should have to pay for an additional 6 months when I canceled, but they are not honest enough to honor it. I am owed $113.85 for 3 months times 2. A total of $227.70. As I was charged this after I hit their cancel button, the original $113.85 I am willing to pay as it was my stupidity that signed up for this scam site to begin with.
Business Response
Date: 06/30/2023
Dear Sir/ Madam,
we are currently in contact with this customer and are in the process of assisting them in their request.
Kind regards,
Silversingles Team
Customer Answer
Date: 07/10/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.

**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.

Regards,

Complaint ID: 20254881

I received an email crediting me for one renewal fee, but I was charged two. I was told my account would return to a free account, but they removed my access all together and have not responded further to emails.

Business Response
Date: 07/27/2023
Dear Sir/ Madam,

we are currently in contact with this customer and are in the process of assisting them in their request.

Kind regards,
Silversingles Team
Initial Complaint
Date:02/01/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ran into a lot of trouble with online dating. I suppose before I left Reno in 2021 just not a lot of interest. I appeared as normal, not that exciting, not a major-leagues, not a professional photographer, just in college. I think my account with hack when I moved to Las Vegas because the homeless shelter crew didn't think I was looking for a job and thought I was trafficking on this dating site!! Everyone one these sites charges money for clicks and messages, especially if things are ordinary. I don't like this dating service at all, www.eharmony.com was much more acceptable, although folks somehow made other arrangements, so I never got contacted their either. The San Francisco office might have been doing to much with my account so that was another reason why I complained. The run-through is okay, but don't think that I'm interested in signing up with Christian-mingle or other online services owned by the company. Also, several security companies tried spying on me here in Las Vegas, then defending themselves with lawsuits, Securitas, Allied-universal, A.C.M.E., MARKSMAN, just to name a few. There hasn't been much from the BBB.ORG so far but it sounds like a hackers' spree so far. This company should be fined for playing games right along with ****** ******** I don't support LBGTQ, or any lobby for free. Starbucks thought they could hoax with their casheirs' before I signed up but my account was started a long time ago, I think going back to 2012. News media has been contacted about these filings from the BBB.ORG like CNN, Twitter, MSNBC, FOX, NPR so there's lots of interest to see who hacking if its Catholic-charities, Salvation Army, any security or military folks that aren't authrorized to taint online dating for law legally. So no thanks. I want store credit because security people complained about the race card. I'm not putting on a show for sFPD, not interested in ordinary women, don't want kids in California. Also, no thanks.
Business Response
Date: 02/03/2023
Dear ****,
In order to understand your concern better, we kindly ask you to contact our support team. They will be happy to review your request and do their best to resolve it.

Best regards,
ChristianMingle Team
Customer Answer
Date: 02/11/2023
Better Business Bureau: I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.I don't think that there's much www.zoosk.com can do other than to tell me to spend more money on the dating service, get hacked once in a while, and then wait to be contacted by someone online. Just seems like a while treasure hunt if I do that. I'll just take my chances with Instagram. **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered. Regards, Complaint ID: 18965033
Business Response
Date: 02/22/2023
Dear Sir or Madam,
since the customer complaint has not been clear, we have reached out to the customer and are in the process of assisting him with his request.
Kind regards,
Zoosk Customer Support Team
Initial Complaint
Date:09/03/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Zoosk, please stop emailing me. I am not interested in the dating service you offer. I have repeatedly over and over again unsubscribed numerous times. Zoosk is ignoring my unsubscribe requests. If Zoosk continues I am going to contact the Department of Justice for the State of California Office of the Attorney General.
Business Response
Date: 09/05/2022
Dear BBB Team,
At the user's request we have deleted the Zoosk account and confirmed it to her directly.
Best regards,
Zoosk Customer Success Team
Initial Complaint
Date:08/05/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I joined their dating site in Dec of 2020. Paid the fee and then cancelled in Feb 2121. Did not request refund and let the subscription run out. Since that time my profile remains on the site and I have been unable to contact them to remove it. It is now August 5 and it still shows up and I get requests for picks, etc. I am not and do not want my information on the internet. It should have been removed when I cancelled. Profile is under ************
Business Response
Date: 08/08/2022
Dear Sir/ Madam,
we are currently in contact with this customer and are in the process of assisting them in their request.
Kind regards,
EliteSingles Team
Customer Answer
Date: 08/24/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.
My profile remains on the site so absolutely nothing has been accomplished. I continue to get contacted which means others see my profile which I want off the site! I discontinued their service in Jan 2022.

Regards,

Complaint ID: 17679635

Business Response
Date: 09/13/2022
Dear Sir/ Madam,
We have recently taken action and deleted the user account linked to reporter´s name. We are of the understanding that things have been resolved. She is however welcome to contact us back directly in case that there may be any other active user account. In that case, she should be able to provide the right data to make us able to locate her user account (correct registration email address).

Kind regards,
EliteSingles Team
Initial Complaint
Date:07/26/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In May 2022, I paid for a one-month subscription to Jdate. One of the advertised benefits of a paid membership is access to "Messaging+" which supposedly allows the paid subscriber to exchange messages with ANY Jdate member -- paid or unpaid. However, during my paid membership, I sent messages to 6 different unpaid members, of whom only 2 were able to read and respond to my messages. The other 4 apparently were able to see only that they had received a message from me, but were unable either to read the contents of the message or respond to it. (Now as an unpaid member, I am on the receiving end of exactly the same problem: Two paid members have sent me messages, with the expectation that their "Messaging+" status would allow them to exchange messages with ANY person who has a profile on Jdate. But my account indicates that, in order to read and respond to these messages, I would need to re-subscribe to Jdate -- which would cost $60 plus tax for another month.) Thus, Jdate did not give us a key benefit for which we'd paid: the ability to have our messages read by ANY person whose profile is on Jdate. From my experience, it seems those with much older, lapsed memberships are able to freely read messages from paid subscribers, but those whose memberships have lapsed more recently are unable. I have brought this programming error to the attention of Jdate's "Customer Care" team, and they've been telling me for a month that they're "working to fix" it. (They also confirmed that there was nothing inappropriate about the messages I was unable to read; i.e., the sender had not improperly included a phone number.) But there has been no progress, while Jdate continues to advertise "Messaging+" and to take money from new subscribers, knowing full well that the new subscribers will be unable to have their messages read by a fairly large subset of the unpaid members. Jdate temporarily extended/restored my paid membership, but this didn't resolve the actual problem.
Business Response
Date: 07/28/2022
Dear ******,
Thanks for getting in touch.
Our tech team is indeed working on this issue and doing their best to resolve it.
In the meantime we have added 30 more days to your profile for free messaging.
We apologise for the inconvenience.
Have a great day.
Customer Answer
Date: 08/08/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my issue. For your reference, details of the offer I reviewed appear below.

**In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.

I am most appreciative of Jdate's gesture, in restoring my subscriber status for 30 days, while they apparently work to correct a major error in their messaging platform. I think this was an appropriate and helpful gesture, although the problem persists. In fact, just a few days ago (i.e., during this period of my restored "premium" status), I attempted to send a message to a woman who apparently is an unpaid member. However, it seems she was unable to read my message. So, even though I'm currently supposed to have all the benefits associated with a paid subscription (including the ability to exchange messages with any member -- paid or unpaid), apparently quite a few unpaid members remain unable to read or respond to such messages. My restored subscription will expire just under three weeks from now, and I remain hopeful that Jdate can correct the messaging problems during this time period. (However, I believe Jdate has been aware of this issue for at least several months, but hasn't yet been able to correct it.) In order to achieve a satisfactory resolution, I would need to be able to read and respond to messages from paid subscribers even after my restored subscription lapses on 8/27 -- as Jdate has advertised.

Regards,

Complaint ID: 17629464

Business Response
Date: 09/02/2022
Dear *******

Thank you for your reply.
We are still working on a solution for this technical issue and it luckily seems only to be affecting a few messages.

Thank you for your message and have a great day.
Initial Complaint
Date:06/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used this service about 5 years ago and was not happy with them at that time. I tried the service again and paid for a six month service. After month, the daily fraudulent contacts was too much. I would get a few emails each day and by the next day....they were removed... and I am not even sure there are real people that are active using the service. My complaint is that I asked them to remove my profile and I wanted a refund on the unused portion of my contract. They said I only had 3 days to file and ask for a refund. They told me that I could pass on the account to someone else to use, but that I would not get a refund. That does not seem reasonable to me....but I am ignorant of laws concerning this type of matter. That is why I choose to file the complaint...that is what your name has a reputation of knowing about these things. I am seeking a refund on the months that I have not used.
Business Response
Date: 06/13/2022
Dear Sir/ Madam,

we are currently in contact with this customer and are in the process of assisting them in their request.

Kind regards,

EliteSingles Customer Care

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Spark Networks Services GmbH is NOT a BBB Accredited Business.