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Business Profile

Online Dating Services

Spark Networks Services GmbH

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Dating Services.

Important information

  • Customer Complaint:
    Due to the volume of complaints filed against this business, BBB only publishes the details for 15% of the total complaints filed.

Complaints

This profile includes complaints for Spark Networks Services GmbH's headquarters and its corporate-owned locations. To view all corporate locations, see

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Spark Networks Services GmbH has 4 locations, listed below.

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    Customer Complaints Summary

    • 206 total complaints in the last 3 years.
    • 45 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      (REQUEST TO DELETE MY ACCOUNT): I signed up for SilverSingles.com on Saturday, February 3, 2024. After signing up, I discovered I was unable to sign in to my account. I was getting a message stating "Session has expired". This continued for days. I contacted SilverSingles and they told me they blocked my account with no specific reason. They said I can have the account unblocked/reactivated if I send in a colored photo of back and front of my driver's license and/or passport. I refused to give out this information and requested to have my account deleted. I will not use a site who conducts business in this way. When I requested to have my account deleted, they emailed me back that I cannot move forward from here without providing my personal info (driver's license/passport). I also asked if they would be kind enough to allow me into the site so I can go in and delete my account myself to insure this has been done. I do not trust this company and will never hand over personal information for absolutely no reason. They are not allowing me to even delete my account, which is my right. Please advise on this. I have all the necessary back and forth emails to prove what has transpired between me and SilverSingles.com

      Business Response

      Date: 02/13/2024

      Dear Sir/ Madam,

      We are currently in contact with this customer and are in the process of assisting them in their request.

      Kind regards,
      SilverSingles customer success team

      Customer Answer

      Date: 02/22/2024

      Better Business Bureau:




      I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.


      **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.









      Regards,


      Complaint ID: 21280281


       



       


       

      Business Response

      Date: 03/01/2024

      Dear Sir/ Madam,

      We are currently in contact with this customer and are in the process of assisting them in their request.

      Kind regards,

      SilverSingles Customer Sucess Team

    • Initial Complaint

      Date:02/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1. A) 1/19/24 pay pal spark networks $149.85 B) 1/29/24 pay pal spark networks $149.85 c) Spark networks 1/31/24 $189.24 - paid through pay pal [email protected]

      21. \A) 1/19/24 pay pal spark networks $149.85 B) 1/29/24 pay pal spark networks $149.85 c) Spark networks 1/31/24 $230.42 bank account ending in 4372

      they have taken my money and the worst part is they wont let me log in the internet si fills w thousands of complaints for this platform and company

      Business Response

      Date: 02/10/2024

      Dear Sir/ Madam,

      We are currently in contact with this customer and are in the process of assisting them in their request.

      Kind Regards,
      SilverSingles customer success team

      Customer Answer

      Date: 02/20/2024

      Better Business Bureau:




      I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.


      **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.









      Regards,


      Complaint ID: 21270812


       



       


       

      Business Response

      Date: 03/04/2024

      Dear Sir/ Madam,

      We are currently in contact with this customer and are in the process of assisting them in their request.

      Kind regards,

      SilverSingles Customer Success Team

    • Initial Complaint

      Date:02/03/2024

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      No way to contact them to delete my profile from their site. Trying to do it online produces an "error" - chat is not monitored, creating a ticket gives error, and phone # is not in service!

      Business Response

      Date: 02/04/2024

      Dear Sir/ Madam,

      We are currently in contact with this customer and are in the process of assisting them in their request.

      Kind Regards,
      Christian Mingle Customer Success Team

      Customer Answer

      Date: 02/14/2024

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
      **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.

      I provided information of my account/profile including a receipt and email contact on 2/5/24. I have asked for a status twice since then with no response from business. My profile is still active and visible on their site.


      Regards,
      Complaint ID: 21242051
       



       

    • Initial Complaint

      Date:01/31/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Within one month of use, this dating site has mostly fake profiles resulting in fraud & potential scams. Out of 20-30 profiles 15-20 have proved to be fake. I can provide details for each potential match sending "smiles" & the text conversations. Since I am active on several sites I can tell that these are clearly fake. Basically, I haven't met one viable match on this site even though they advertise exclusivity & advanced algorithms. Worse yet, there's absolutely no customer service contact information at all on their website. No phone number, no email, nothing whatsoever. Each inquiry into support only circles you around Q&A support pages with no direct contacts or details. Simply put, this entire website needs to be shut down. They offer no legitimate services.

      Business Response

      Date: 02/02/2024

      Dear Sir/ Madam,

      We are currently in contact with this customer and are in the process of assisting them in their request.

      Kind regards,

      Elite Singles customer Success Team

      Customer Answer

      Date: 02/13/2024

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
      **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
      Here is the correspondence for your reference:Customer Care Team,Thank you for your reply. However, you have misunderstood or misinterpreted my main concern. Whether by phone or email makes no difference. My main concern is that in order to initiate a complaint or concern of any kind I had to involve the BBB. From your website or APP, there is no ability to contact anyone to find help with any concern at all. After an endless review of canned Q&As, The message is to "fill out a contact form" which never materialized with any search. The bottom line is: there is no customer care contact information at all and this is unacceptable. Since this response below, I have reported 10 or so fraudulent profiles to you (which must be done on the website, not the app: another flaw). EliteSingles is littered with this activity & is not what your legitimate users expect for the subscription price. If your algorithms aren't sophisticated enough to protect the integrity of your platform, then it needs to be taken down.  This is nothing more than another fake service platform that's just a "cash cow" for a few owners who don't actually care about providing any legitimate services at all. I have met approximately 3 legitimate ***s on this site from the 30 or so that have "liked" me. I will continue to push for a full refund as I have already canceled the auto renew function. And I will report my experience to anyone authority available.Regards*** *******From: Customer Care EliteSingles <[email protected]>Sent: Friday, February 2, 2024 4:44 AMTo: ******** <********@msn.com>Subject: BBB ticket##- Please type your reply above this line -##****** (EliteSingles.com)Feb 2, 2024, 11:44 GMT+1Dear ***,We understand you would like to contact us via phone.Unfortunately, we do not provide phone support. However, we are happy to assist you via email. Feel free to contact us in reply to this email with any questions or concerns.Our top priority is to provide you with a safe and pleasant platform on which to meet a partner. If you come across any suspicious or offensive activity, please do not hesitate to report it to us so that our team can investigate.These are the ways in which you can make a report:Report a message on the website by navigating to the Messages tab and opening the conversation. Click or tap the 3-dot menu (?) and select "Report Messages". Mark the box next to the message you wish to report and select "Report this message". Select a reason and select "Report".Report a profile in the app by opening the 3-dot menu on the profile (…) and tapping "Report abuse". Additionally, for iOS, tap "New", compose your message and tap "Send".Use our Contact form which you can find in our Help pages. Please provide us with details regarding the profile, such as name, age, location and occupation. You can also send us a screenshot or the URL of the profile.By using the "Report" functions, we can more readily and accurately identify the account in question. We also recommend trusting your instincts! Treat all requests for money suspiciously, don't give out personal details that could be taken advantage of and use our platform to correspond with your matches. Communicating off-site is eventually inevitable but please stay alert!For more information on what to look out for, please visit this page: Staying SafeIf you have any questions or concerns, please reach out to us!Best wishes,******Your EliteSingles Customer Success TeamSpark Networks Services GmbH | Kohlfurter Straße 41/43 | 10999 Berlin | GermanyManaging Directors: C****** ******* ****** ******* ********
      ********** **** *** ****** ******** ****** *** ******



      Regards,
      Complaint ID: 21226540
       


       
       

      Business Response

      Date: 08/27/2024

      Dear Sir/ Madam,

      We are currently in contact with this customer and are in the process of assisting them in their request.

      Kind regards,

      EliteSingles Customer Success Team

    • Initial Complaint

      Date:12/08/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for dating service Silver Singles (part of Spark Networks) on November 6, 2023, purchased a premium 6 months subscription. During my month on the dating site I was contacted multiple times by scammers, there are more fake profiles there than real people. Customer service would send me security alerts but only after I already communicated with these people and blocked them. Unfortunately, their profiles come up again and again under different names, and they keep sending you all kinds of messages. I felt very unsafe.
      Silver Singles does not have member protections in place, profiles are not verified, abd catfishers are allowed to roam free.
      I contacted customer service requesting to delete my profile and to issue a refund, since the service promised has not been delivered. They refused, siting their 3-day look-see policy. However, in 3 days you can't really orient yourself on the site and understand the dangers it's posing.
      I paid $179.70 for being harassed by scammers and being ignored by customer service. Would like to get the money back.

      Business Response

      Date: 12/11/2023

      Dear Sir/ Madam,


      We are currently in contact with this customer and are in the process of assisting them in their request.

      Kind regards,

      SilverSingles Customer Success Team

      Customer Answer

      Date: 12/19/2023

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
      **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.The response from Business is FALSE. They are not in communication with me. Their last excuse was that it is not technically possible for them to give me a refund since payment was made through PayPal. To which I replied that I am very familiar with the way PayPal works - returns and cancellations are processed by vendors through PayPal, and my credit card gets credited shortly after that. I did contact PayPal to file a dispute. Playing Catch-22 here - PayPal forwarded my concern to Business, and of course the Business is not responding.




      Regards,
      Complaint ID: 20978289
       



       

      Business Response

      Date: 01/07/2024

      Dear Sir/ Madam,


      we are currently in contact with this customer and are in the process of assisting them in their request.
      Kind regards,

      SilverSingles customer Success Team

    • Initial Complaint

      Date:11/26/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I joined Silver Singles in October of 2023. For the first 2 weeks, they sent viable matches. After that, the majority of the matches sent were people with no photos and limited or no information on their profiles. The terms of the agreement say that once you delete a profile match, it's gone forever, however, they recycle matches on a regular basis. I emailed them twice asking for a refund., once on 11/5/23 and again on 11/19/2023. I requested a refund in both emails citing the information above. The solution was to not automatically renew my subscription in April of 2024. This site is a rip off preying on people over the age of 50. I would like a refund of my $179.00.
      I hope you can help.

      Business Response

      Date: 11/27/2023

      We are currently in contact with this customer and are in the process of assisting them in their request.

       

      Customer Answer

      Date: 12/07/2023

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 





      Regards,



      Complaint ID: 20917446




       


       


       

    • Initial Complaint

      Date:11/12/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10.21.23, I paid for a very pricey six-month subscription and after not being able to login to my account for 12+ hours yesterday, I put in a customer service ticket through the app and received an email this morning informing me that my profile had "inconsistencies" and was blocked. The email instructed me to provide a copy of my license or passport. I sent a photo of my passport more than 8 hours ago, have heard nothing back and my account is still offline. Outrageous, as if there is a mechanism to take an account offline so quickly, there should also be a mechanism, once proof of authenticity is provided, to get it back online just as quickly. Also, doing this to my account flags me as "under investigation" to anyone I might have been in contact with, so how do I get my reputation back? The answer is that I don't and that's just another loss (in addition to $226) I'll have to take. At this point, I just want to get the account reactivated so I can cancel the subscription and remove my profile completely. They should be vetting users at registration instead of taking legitimate people's money and then messing with their profiles.

      Business Response

      Date: 11/13/2023

      Dear Sir/ Madam,
      we are currently in contact with this customer and are in the process of assisting them in their request.
       
      Kind regards,

      EliteSingles Support

      Customer Answer

      Date: 11/21/2023

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
      **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.



      Regards,
      Complaint ID: 20860448The refund has not been made after the 5 business days and they have not provided me with any proof they processed it so I can follow-up with my credit card company. My email exchange on the matter is attached.


       

      Business Response

      Date: 04/05/2024

      Dear Sir/ Madam,

      We already issued refund and same has been informed to customer.

      Kind regards,

      EliteSingles Customer Success Team

    • Initial Complaint

      Date:10/23/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed up for 3 months of dating service. Zoosk restricted my account, not allowing me to log on to my account. Contacted Zoosk many times via email.
      They do not have a phone number.

      Business Response

      Date: 10/25/2023

      The customer purchased a subscription on our platform but disputed the charge later with the involved payment provider. Therefore, we had to block his Zoosk account for chargeback. We are currently waiting for the dispute to be solved by the customer's payment provider. Once this has been done, we'll unblock the user's account, so he will be able to use his Zoosk profile again. The customer was informed about this via email.

      Customer Answer

      Date: 10/30/2023

      Better Business Bureau:




      I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.


      **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.









      Regards,


      Complaint ID: 20770173

      There is no complaint. the business was paind in full accepted full payment from MasterCard.    



       


       

      Business Response

      Date: 11/08/2023

      The customer has disputed the charge in question again, so his Zoosk account will remain blocked. We informed the customer about this accordingly.

    • Initial Complaint

      Date:10/20/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This busines will not release my data!!!!!

      Jdate continues to hold all my personal data, despite multiple efforts to clear it. This includes ***** ******** ******************** ****************** ****************m

      Please pressure Jdate to release private, proprietary data it has no right to store.

      Business Response

      Date: 10/31/2023

      Dear Sir/ Madam,

      we are currently in contact with this customer and are in the process of assisting them in their request.

      Best regards,

      Jdate

      Customer Answer

      Date: 11/04/2023

      Better Business Bureau:




      I received one email from a Jdate employee saying he did not understand what the issue was. I reiterated everything I wrote in my complaint in the email. I again asked Jdate to remove my personal data. I've gotten no response from them since.









      Regards,


      Complaint ID: 20761587


       



       


       

      Business Response

      Date: 11/22/2023

      Dear Sir/ Madam,

      we are currently in contact with this customer and are in the process of assisting them in their request.

      Best regards,
      Jdate

    • Initial Complaint

      Date:09/29/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The profiles are fraudulent because the website is knowingly showing unused and fake profiles. I sent them a notice that this was a scam because I was not able to communicate with anyone on the website even though I have payed 50 dollars. And instantly I received a message in Spanish and it did not continue.

      Business Response

      Date: 10/02/2023

      Dear Sir/ Madam,
      we are currently in contact with this customer and are in the process of assisting them in their request.

      Kind regards,
      Christian Mingle Team

      Customer Answer

      Date: 10/02/2023

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
      **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.

      This response does not fulfill any of the requests that I made for the company to rectify the faulty website that I purchased a subscription to and the next day found it to be a scam and hoax pertaining to the information the website/ company presented correlating with the services provided.


      Regards,
      Complaint ID: 20672801
       



       

      Business Response

      Date: 10/23/2023

      Dear Sir/ Madam,


      we have complied with both of the users requests and issued a refund and refrained from further contact.

      Kind regards,
      Christian Mingle Team

    Spark Networks Services GmbH is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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