We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Travel Agency

Laytrip

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Travel Agency.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My flight purchased from Delta through this company was cancelled by Delta due to hurricane Milton. I contacted Laytrip first about the refund and was told it could take 1-2 months to process but I could help speed up the process by calling Delta to rush them along, within the first week Delta told me that the refund had already been processed but Laytrip keeps telling me they are waiting for Delta. Somebody is lying and I need my money back.

  • Initial Complaint

    Date:10/07/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are refusing to communicate with me in regard to my refund. My August birthday trip was cancelled due to Tropical Storm Debbie departing from Miami. My installments had been paid in full by end of July. American Airlines cancelled the trip on the morning of departure which was August 4th. Laytrip has not only refused my refund IN FULL, they would not even respond to my 3 requests. Other than stating, "... will respond in 7-10 business days." The initial request was August 5. I am sure by now American Airlines has refunded my payout to Laytrip however, Laytrip refuses to communicate with me. Let alone refund my payment in full. I am a disabled individual who receives benefits and do not have $885.23 to give away due to cancelled service. At no fault of customers of Laytrip.com

  • Initial Complaint

    Date:06/07/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a round trip flight from San Francisco to Miami through laytrip, flights were through laytrip but on frontier airlines. My flight to Miami was fine, my flight home was delayed. On April 14th I was to fly from Miami to Denver and then to SFO. The flight from Miami to Denver was pushed to the next day. I could not take another day off work and the in person customer service representative confirmed they could not get me home for at least 24hrs. She then gave me an email address to request a refund. I ended up having to get an Uber from Miami to Fort Lauderdale, and purchase a flight through another airline. I reached out to Laytrip since that’s who I paid for the flight and was told to reach out to Frontier. Frontier confirmed my refund in writing through email. The amount I paid for baggage was refunded to my debit card and the amount for the flight was refunded to Laytrip. Both were refunded to the original payment method. This flight was on April 14th. I have been discussing with laytrip for over a month and they are refusing to provide me with the refund they received from Frontier saying that Frontier will not refund. But I have it in writing that refund back to laytrip has been processed and I received my baggage refund directly from frontier. Laytrip received my flight refund and is refusing to provide it to me.

Laytrip is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.