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Business Profile

Online Travel Agency

Laytrip

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Travel Agency.

Reviews

Customer Review Ratings

1/5 stars

Average of 8 Customer Reviews

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Review Details

  • Review fromIDALIA B

    Date: 04/04/2025

    1 star
    SCAMMERS!

    Yes, cheaper options are tempting. But don't do it. this company is a bunch of scammers. I canceled a trip that they accidentally booked the wrong date they wouldn't allow me to even get my refund because i didn't cancel "within the 24 hrs" total BS i should've done a more extensive research. i just want my money back. and ALL 5 STARS ARE FAKE!!!!!!!!!!!!
  • Review fromJasmine J

    Date: 11/04/2024

    1 star

    Jasmine J

    Date: 11/04/2024

    SCAMMMER ALERT! Booked with this service because they stated that it was economy and it was a non stop flight. Both were not true I over paid for the flight and they gave me a basic flight even though it stated otherwise and then all of a sudden the non stop flight was not available and they couldnt assist me and that in the very small they consider ecomomy the cheapest air flight that the airline has, I would NEVER use them again! By far the worst company I have ever used. GIVE ME MY MONEY BACK!

    Laytrip

    Date: 11/07/2024

    Dear Jasmine,

    Laytrip sells economy tickets only. Each airline has different fare names but we do specify that we sell the most basic fare that the airline has. We state it the moment of booking, as well as in our Terms of Use, section 2.1 (a). We also prompt our customers to read our Terms of Use prior to making a booking and checking off the box that says "I agree to your Privacy Policy and Terms, which include terms from Laytrip suppliers and travel partners."

    In regard to the flight change, please note that it was the airline that initiated the change, which is outside Laytrip's control. Once we were notified of the schedule change, our agents promptly notified you via email with the new flight times. Unfortunately, the airline did not provide us with any rebooking options that we can pass to you as the passenger.

    Laytrip's Terms of Use can be found here: https://laytrip.com/terms-and-conditions

    Sincerely,
    Laytrip Team
  • Review fromKlarissa S

    Date: 08/21/2024

    1 star
    It's the 14th business day and they still have not given my refund of $480.97. They have been promptly ignoring me for the past few weeks. I want my money back and they refuse to provide me my money back. Please shut this company down. I've already been trying to get in touch with them..they are ignoring their emails and chats.

    My hotel did not have my reservation and I was nearly stranded on August 2nd..I want my refund for the service not provided
  • Review frombrandon s

    Date: 08/13/2024

    1 star
    I can’t believe I fell for this. i’m out 87$ cause they didn’t tell me you had to make all your payments BEFORE you booked flights. they do not do next day… I need to leave tomorrow and they won’t give PNR until aug 31!!!! WTF?
  • Review fromKlarissa S

    Date: 08/13/2024

    1 star
    It has been over a week and they still have not promptly refunded me. They have been reported to the FTC TWICE! They owe me $480.97, nearly $500 bucks! This company is a scam and they are pocketing people's money for their own gain without refunding them.

    My trip was from Aug 2nd to the 4th and I was unable to stay in my hotel because my name was never on the reservation and it was cancelled July 5th unknown to my knowledge. It has been such a stressful process trying to get my money back because I'm trying to get it back to not get evicted and they do not care! It is baffling and I probably will not ever receive this money back, ever.

    They are shutting off their chat to me and promptly ignoring my emails.
  • Review fromKlarissa S

    Date: 08/03/2024

    1 star
    They scammed me out of money for a hotel. I paid my trip all up and get to the hotel on 8/2 and they did not have my reservation at all. The hotel staff tried multiple ways to look for my information and there was nothing.

    I booked a flight through here just fine! Hotels are a no go and I want my full refund back ASAP.
  • Review fromMeghan B

    Date: 03/15/2024

    1 star

    Meghan B

    Date: 03/15/2024

    This is the biggest scam! Don’t do it! And when you want to cancel membership, you can’t!

    Laytrip

    Date: 03/20/2024

    Hello,

    Thank you for taking the time to share your feedback with us.

    Upon review of your account, we noted that your Laytrip membership, which is a 12-month discount program, was purchased in April 2023. We provide flexibility in terms of paying for the membership, accepting either an upfront payment or monthly installments for it. It appears that the monthly payment option was selected, and as communicated, cancellations were only applicable after the completion of the initial 12-month period.

    Nevertheless, despite our attempts over a three months period to collect the missed payments, we were unable to proceed, resulting in the cancellation of your membership in July 2023. Thus, no membership payments have been collected from you since April 2023.

    Should there be any further concerns or details we may have overlooked, we encourage you to reach out to our dedicated customer support team referencing your BBB review. We are committed to addressing your concerns promptly and providing the necessary assistance to ensure your satisfaction.

    Thank you for your understanding and patience.

    Sincerely,
    Laytrip Team
  • Review fromRyan R

    Date: 07/04/2023

    1 star
    Customer service is horrible after not be able to contact the agency im not able to cancel my membership. The agency lied and stated they could not confirm my booking with the airline

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