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Business Profile

Online Retailer

Two Cougars LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/15/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a laptop and received a much cheaper less powerful laptop. Returned within 1 hr of delivery. This company withheld 410.18 of my 2050.92. Amazon ask them to return it several times. They would not respond to Amazon when contacted. Many people on Amazon including me have been shorted on our refunds. Many reviews on Amazon backing up what I am stating. Please help me get the 410.18 owed to me to finish my refund. They are charging/ keeping way to much of customers money even though product was returned in perfect shape. I really feel like they are doing shady things. They definitely should be investigated for they actions to all these people.

  • Initial Complaint

    Date:03/21/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Dell computer on Walmart online site not realizing it was sold from a third party seller. I received the wrong computer and never even opened the box. I immediately contacted the seller and they sent a return label and I received notice they got the computer back. They lowered the price of that computer. I paid $1079.00 and they only refunded $1011.96. I tried to call them but their number is not in service. I emailed them over 5 times and they said the refund was going back to my original payment method and that was almost a month ago and I still have not received the refund of $71.48. I want my money back! This company should be shut down as they have received numerous complaints of shady practices.

Two Cougars LLC is NOT a BBB Accredited Business.

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