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Business Profile

Pest Control Services

Accurate Termite & Pest Control Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Stephanie B

    Date: 07/19/2024

    Stephanie B

    Date: 07/19/2024

    Last summer, it was discovered that the technicians hadn’t been going into cross base as instructed from the inside of the house even when they had the key.

    We could’ve had serious termite damage ongoing as they were not holding up there end of the contract. The crawlspace is large and can be accessed inside the house this summer when we called to talk about it and to complain and bring to light that it was mismanaged for three years Manager began to yell at me saying that I was not getting my way when I asked for a reasonable refund of just $200. This was only 2 quarters out of mismanaging the job since 2018. The female comment was even more inappropriate about me not getting my way. A contract is a contract and if a service company fails to uphold their part of the contract, I would’ve known many other people that would’ve asked for considerable amount of money back this manager had no Conflict, resolutions skills, and personally attacked me I never write complaints, but this was just a huge disappointment

    Accurate Termite & Pest Control Inc.

    Date: 07/22/2024

    The customer bought this home from a relative that had our services for many years prior. When she contacted us about a possible termite issue in June of 2023, our inspector went out immediately to look into the situation. It was discovered that there was evidence of termite activity inside of a piece of the hardwood flooring in the middle of the living space. Our inspector could not find any evidence of shelter tubing from any termites that would have resulted in the termites getting to where they were located. The customer was informed of our limited access into the crawl over several years due to the crawlspace being flooded. A proposal for the moisture was provided back in 2015 to the previous family member that owned the property, but was declined. This proposal would have corrected the limitations we had for inspections when in the crawl space. Even the new owner received copies of our annual inspections that noted about the limited access due to standing water.

    The customer never contacted us back after the Mangers calls in June of 2023. The services continued on without disruption until her recent request to cancel in July. We issued a refund for the July 2024 payment but the customer wanted more money returned even after services continued and no complaints were made to our company. Services were provided in July 2023, October 2023, January 2024 and April 2024 without any issues with this customer.

Accurate Termite & Pest Control Inc. is NOT a BBB Accredited Business.

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