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Business Profile

Awnings

Patio Systems, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Patio Systems, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Patio Systems, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contracted with Patio Systems to build a sunroom on my property. They finished construction by end of January 2024. Patio Systems sent their electrical inspector to review the electrical work (requisite for town inspection); he inspected, said it would pass but neglected to issue a sticker documenting this on the electrical panel.
      I have sent a string of emails asking for an update on 3/22, 4/8, 4/10, 4/11, 5/27, 6/5 and 6/18 and have called and left voicemails on 6/24 and 7/1. I spoke to the receptionist on 7/1 and asked to speak to the owner - I was informed that he was on vacation in Alaska for the next few weeks. I asked to leave a voicemail and got routed to the voicemail of the individual I had been emailing.
      I am writing this on August 5th, and still have no response. This is not the first time I have experienced the communication freeze with them.
      I can’t understand the delay in inspection and the lack of communication. Maybe they do awnings well, but I would never recommend them for a sunroom.

      Business Response

      Date: 10/24/2024

      As seen in the attachment, the electrical inspection was completed and approved on January 16, 2024.  Customer needs to be home and allow inspector in house to put sticker on panel before final inspection by the Millsboro Inspector.  It is regretful that this has not been accomplished by now and our team will follow up immediately with the homeowner and town inspector to see that this is completed.  

      Customer Answer

      Date: 10/27/2024

      Better Business Bureau:


      I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
      **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.

      Thought I would have a text box to explain my rejection of business response, sorry only room to attach a file.Business states that electrical inspection took place 9 months ago and that customer needs to make access available so that business can affix inspection sticker. At any time in the past 9+ months access was available. Business has not responded to multiple attempts of contact to find out what was going on. Will not be satisfied until:1) Business contacts me to set up an appointment to affix the sticker. Has not happened as of this response, do not want to fall again into their black hole of communication.2) Business arranges for town electrical inspection.3) I have a Certificate of Occupancy from the town.Business had committed to the above.


      Regards,
      Complaint ID: 22093053
       



       

      Business Response

      Date: 10/28/2024

      I am very sorry and completely understand homeowner desire to have this completed.  We will be in touch with him ASAP to schedule another electrical inspection and the ensuing Final Inspection.

    • Initial Complaint

      Date:04/02/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I originally signed a contract with Patio Systems for a porch enclosure, price $12,271, on January 7, 2021. A deposit of $4,614 was given. After many delays, mostly blamed on Covid supply chain issues, the enclosure was finally installed the first week of April, 2022 and a second check for $6430 was issued. At the time of installation it was discovered that an incorrect screen door was shipped. Also some outside trim was missing. At that time the trim and a replacement screen door was supposedly ordered. We have made multiple attempts via emails and phone calls to resolve our outstanding issues and to date Patio Systems has failed to resolve the outstanding issues and one year after install we are still waiting for them to complete the job.

      Business Response

      Date: 04/03/2023

      It is very unfortunate that you have had this experience.  The first door that came from the manufacturer was incorrect and we immediately ordered a second one.  It should be noted that we did in fact bring the second one out from the manufacturer but it too was made incorrectly.  Since your door is a custom height door, we are completely relying on the manufacturer to get it correct.  We have ordered a third door and are awaiting their fulfillment of that order so we can come and install that as soon as it arrives.  We thank you for your graciousness as we both await the manufacturer.

    Patio Systems, Inc. is BBB Accredited.

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