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Business Profile

Collections Agencies

FirstCollect Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/30/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So I received a letter from firstcollect on January 27th 2025 claiming that I owe a bill to Nanticoke hospital for 1448.75 an that I have 14 days to pay or they was going garnish my wages.So I called to inform firstcollect that I had no bills with Nanticoke an that I had payed an clear everything about 6 months ago with firstcollect office an she then states that the bill is from 2007 I have no idea about this bill an have documentation of this bill an shouldn't this not be allowed the company nolonger in business an if this is a bill company would charged off by now I feel like firstcollect is trying to collect money they shouldn't be just cause I paid off the other stuff that was in their office previously an I don't owe this money an don't want this to hit my credit that I have been working on for last 6 months get all clean please help .

    Business Response

    Date: 02/11/2025

    This judgement is from 01-14-2010. Date of service is from 10-14-2007. MR ********* is aware of this judgment as he made a payment on it for $75 on 11-06-2023. Nanticoke Hospital merged with Tidal heath and is still in business. This judgment is not being reported on his credit due to the age but he still owes the money as its a legal judgment from the State of Delaware. Wages can be attached until the judgment is paid off or payment arrangement's are made with FirstCollect. Please call FirstCollect at 302-644-6804 to settle this judgment. 

    Customer Answer

    Date: 02/19/2025

    Better Business Bureau:


    I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
    **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.

    I reject the claim First Collect, Inc has made against me (**** *********). This debt is not owed to them or any medical facility.  All of my medical bills were paid off.  It is my belief that First Collect is wrongfully trying to Collect money from me since every so often they come up with some other manufactured charge against me.


    Regards,
    Complaint ID: 22877124
     


     
     

    Business Response

    Date: 03/17/2025

    FirstCollect has provided everything this person has requested. FirstCollect does not buy the debt. We only collect on the debt provided to us from the client. Nanticoke is still in business. They merged with another hospital. The new name is Tidal health. Please request any information you need from FirstCollect 302-644-6804.

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