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Business Profile

Tour Operators

Easy Events Group Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tour Operators.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/25/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a ticket for the balloon glow festival and one day breve the event I received an email stating that the venue was not ready and the event was going to be moved to next month. They are not offering refunds per policy but their policy states that:

    CANCELATION POLICY
    IF AN EVENT IS ENTIRELY CANCELED DUE TO COVID-19 RESTRICTIONS OR WEATHER, ALL TICKETS ARE MOVED TO THE NEXT AVAILABLE DATE IN THAT EVENT LOCATION. IF THIS DOES NOT WORK FOR YOU, YOU CAN TRANSFER TICKETS TO OTHER EVENTS SUBJECT TO AVAILABILITY. TICKETS CANNOT BE REFUNDED ON THE BASIS THAT IF AN EVENT IS CANCELED DUE TO COVID-19 RESTRICTIONS OR WEATHER, THE VENUE, PERMITTING AUTHORITY, LAW ENFORCEMENT, INSURANCE ETC. DO NOT PROVIDE OUR COMPANY WITH REFUNDS. YOU PURCHASE TICKETS IN FULL ACCEPTANCE OF THIS AND OTHER POLICIES STATED ABOVE.

    This cancelation was not to either of those things, also they have two event booked in the same date so that means they have to divide the hour air balloons on those two locations not given the participants the same quality of show.
    I bought a car day pass and a private couples ride and paid $141.87 Booking #131950908

  • Initial Complaint

    Date:09/17/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased tickets to their balloon festival, where it was advertised with live music, multiple hot air balloons (they posted videos on their Facebook page), food trucks, laser show, and vendors, etc. Instead, it came out to be false advertising in order to get people to spend money on an event that didn’t have nearly half of what they described. We arrived at 5:40pm (event started at 5pm) and there were no balloons up. We stayed until 9pm when the event started to close and only 4 balloons, 1 food stand, no live entertainment, no laser show, nothing that was said and advertised in the ticket purchase. I contacted their Facebook page asking for a refund or that I would be disputing it with my bank and contacting BBB and listed the things that were said to be there.. that were not and said I was disappointed. Instead of replying in a professional manner, they resulted to name calling and belittling. They also mentioned that things are due to weather.. there was no wind, no unsafe conditions (no one was in the field!) and when we asked the people who were blowing up the last balloon why it took so long this year. He replied “a lot of us were running late” . After their degrading and mean reply, they blocked me from all forums. Not allowing me to respond with proof that they did not deliver what they had advertised.

    This business should not be in business. Leading people on with the idea that they are purchasing tickets for an event that has all these fun things and then none of it was there, is scammer behavior. I want my money back, plain and simple. I purchased tickets because it was said in the ticket description (and event details) that all these fun things were going to be there and instead it was a backyard show with four balloons. I have proof of receipts, message exchanges and 8 witnesses to this event.

  • Initial Complaint

    Date:09/06/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased tickets for the Hershey Balloon glow last year, 2021. It was cancelled. We were informed we could use this ticket at any event in the near future. It does not appear to be any in our area . I don't want to hang onto this ticket for YEARS. I would like my money back. I called, the number was disconnected. I wrote to them, the letter came back. I JUST WANT MY MONEY BACK!

Easy Events Group Inc. is NOT a BBB Accredited Business.

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