Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello .I was paying off my debt with ars resolution services..the debt got forwarded to pallino LLC. I have not been able to contact them and resolve my debt. I'd like contact with them .

  Business Response

  Date: 05/12/2025

  Our company
  facilitates the data management of the Collection process. In addition, we
  have a company policy to respond to all complaints within 72 hours. We are
  not a Collection Agency and therefore do not make any decisions on payment
  arrangement or reporting to credit bureaus. This account is currently being
  handled by the collection agency LMM, I have provided their telephone number
  and account number below.

  1-877-214-3355

  Best regards,

  Customer Answer

  Date: 05/13/2025

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 23268877

  
   
  

  
  
  

   

  
  

   

• Initial Complaint

  Date:09/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited Advent Health in Winter Park, FL on April 1, 2022. I received a notice that I had an account in collection with them and it was sent to Balanced Healthcare Receivables. My account is showing paid in full, I paid it on March 13, 2024. Today I received a credit alert on Experian that I have an account in collection with Florida Emergency Physicians Kang And Associates. I spoke with Advent Healthcare and they told me that they never heard of the company and escalated the issue further. Upon further investigation, the worker told me that it is showing as a law office, not a physician. I called the number shown on webmd and got advent healthcare. The worker gave me a different number to call and it rang 2-3 times and disconnected. I called the debt collector back and notified him of the information I received from Advent Healthcare and they informed me that the bill is from May 31, 2022 but I moved to Georgia easter of 2022. The debt collector collection management, has refused to provide me with an invoice or information pertaining to the physician office, they told me to google the name and find a number to call. I looked up the physician office and there is a bunch of complaints on webmd about them and they are not on BBB. Just heard about this company and I never received any information from them as well. The company they “bought the debt” from does not exist! This can be verified. I need this to be removed off my credit, it is very insulting as I monitor my accounts, finances and credits very closely. There are numerous complaints out for all three companies involved.

  Business Response

  Date: 09/30/2024

  Our company facilitates the data management of the Collection process. In addition, we have a company policy to respond to all complaints within 72 hours. We are not a Collection Agency and therefore do not make any decisions on payment arrangement or reporting to credit bureaus. This account is currently being handled by the collection agency CMC, I have provided their telephone number and account number below.

  CMC: 888-677-5049

  Account Number: ********

  Customer Answer

  Date: 10/07/2024

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  I has spoken  with the original debt issuer and they haven’t heard of neither this company or CMC. They also informed me that they have no visit on file for me from May 31st, 2022. You being the company sending this debt to a collection agency need to remove it.
  
  
  Regards,
  Complaint ID: 22350104
   
  
  
  
   

  Business Response

  Date: 10/23/2024

  Good afternoon,

  We have provided the statement to the collection agency CMC, please call them to receive and we have asked them to close the account but you may want to follow up with fraud since you are stating this is not your account,

  Thanks,

• Initial Complaint

  Date:09/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My debt was referred to them and I have been trying multiple times to contact this company to make a payment against my debt and I cannot get anybody to answer the phone. I have tried multiple different phone numbers. I have left Messages and nobody gets back to me. How am I supposed to pay my debt if I can’t get a hold of anybody

  Business Response

  Date: 09/23/2024

  Our company facilitates the data management of the Collection process. In addition, we have a company policy to respond to all complaints within 72 hours. We are not a Collection Agency and therefore do not make any decisions on payment arrangement or reporting to credit bureaus. This account is currently being handled by the collection agency CACI, I have provided their telephone number and account number below.

  CACI: 1-877-449-4411

  Account Number: ********

  Best Regards,

• Initial Complaint

  Date:07/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying daily to get ahold of someone in order to get “connected” with the people who I need to pay my debt off too. This company does not answer any phone call and when we leaves voicemails they are never returned. I am just trying to move forward in my life and this is the last thing I am needing to do to be debt free and I’m not able to get ahold of anyone or have anyone call me back. Even if they are not who I pay too, they should have an open line to take business calls to handle situations like mine. I just need to know who to contact to get this moving forward and put this behind me.

  Business Response

  Date: 07/10/2024

  Our company facilitates the data management of the Collection process. In addition, we have a company policy to respond to all complaints within 72 hours. We are not a Collection Agency and therefore do not make any decisions on payment arrangement or reporting to credit bureaus. This account is currently being handled by the collection agency CPC, I have provided their telephone number and account number below.

  CPC: 1-800-606-6831

  Account Number: ********

  Best Regards,

   

• Initial Complaint

  Date:03/12/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a bill from urgent care that I hadn’t noticed get sent to collections, the bill is for $20. I was advised that Pallino was handling the recovery. I tried calling Pallino and the one time I got ahold of them they asked for my account number or social security number. I do not have an account number with them as I never received any notice of the collections from them (nothing via mail, email, or phone) and I was not comfortable with providing my SSN as they would not have that information on file from an urgent care visit. I have been attempting to get in contact with them for months (I still don’t have the account number from them, I am just hoping they can find it from the Urgent Care ID). My attempts have been unsuccessful since November 2023 as they have not returned any voicemails or their mailbox is full. I am just trying to resolve this bill and avoid any further damage in this situation.

  Business Response

  Date: 03/14/2024

  Our company facilitates the data management of the Collection process. In addition, we have a company policy to respond to all complaints within 72 hours. We are not a Collection Agency and therefore do not make any decisions on payment arrangement or reporting to credit bureaus. We called and spoke with the patient at the telephone number provided and gave them the agency handlings information. We also have provided it again here below.

  Elevate: 1-************

  Account Number: 73397534

  Best Regards,

  Customer Answer

  Date: 03/20/2024

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me.
  

  They provided the incorrect information for my account, however, the information for Elevate was correct and they were able to locate my account when I called them. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 21422571
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:10/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to pay off a collection amount that was placed on my credit report back in March of 2019 on my. I called the original creditor of the amount they then transferred me to Pallino Solutions stating they have taken over the collection. I have reached out numerous times trying to get this paid / paid off so I can have it stop negatively affecting my credit I have not received a call back or type of communication with them. I am willing to pay this amount back because when the account was open I also did have Medical insurance to cover this bill that had been placed in collections I am just trying to get this taken care of. Please and Thank you

  Business Response

  Date: 10/18/2023

  Our company facilitates the data management of the Collection process. In addition, we have a company policy to respond to all complaints within 72 hours. We are not a Collection Agency and therefore do not make any decisions on payment arrangement or reporting to credit bureaus. You will have to contact the collection agency handling that is reporting to the credit bureau.

  Best Regards,

  Customer Answer

  Date: 10/24/2023

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 20693439

  
   
  

  
  
  

   

  
  

   

• Initial Complaint

  Date:03/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A bogus bill from August 22, 2017, for $963.00 from a physician (Dr. **** **** *******) went through Pallino Collections in 2022. I contacted my insurance (Humana) and Humana says I am not responsible for the bill. Pallino's listed phone number and email have not worked for three months. My reference # is 165152720.
  Humana (and Tai-City hospital - who billed correctly and was paid) told me I need to get in touch with Pallino and request my bill be taken out of collections. I am doing this now. Please take this claim off my credit report immediately.

  Business Response

  Date: 03/13/2023

  Our company facilitates the data management of the Collection process. In addition, we have a company policy to respond to all complaints within 72 hours. We are not a Collection Agency and therefore do not make any decisions on payment arrangement or reporting to credit bureaus. We have verified with the collection agency handling CPC that this account has been closed, reporting has ceased and you will receive an e-mail from them verifying it has been closed and attached will be a close letter. If you have any further questions or concerns I have provided their information below.

  CPC: 1-800-818-0348

   

  Best Regards,

  Customer Answer

  Date: 03/20/2023

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.While I am glad for the promise from the business to remove this claim, I checked my credit report today and the issue has not been resolved yet.Credit Bureaus can move slowly, so I will be patient, but the initial response from the BBB said to reply within five days and we are at that point now.Sincerely,
  
  
  
  
  Regards,
  Complaint ID: 19559803
   
  
  
  
   

  Business Response

  Date: 04/06/2023

  Good morning,

  The collection agency handling is CPC, since they were the company who reported to your credit bureau they will be the one providing you a close/deletion letter. It normally takes about 30-60 days for it to fall off your credit report but with that letter if you need to do anything that involves getting your credit pulled you can provide that letter showing it is indeed coming off.

  Thanks,

• Initial Complaint

  Date:01/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company never sent out any information before sending to collections. I have attempted to make contact with the company SEVERAL times. They do not answer the phone, voicemail is full. You CANNOT get ahold of them.

  Business Response

  Date: 01/11/2023

  Our company facilitates the data management of the Collection process. In addition, we have a company policy to respond to all complaints within 72 hours. We are not a Collection Agency and therefore do not make any decisions on payment arrangement or reporting to credit bureaus. We tried calling her back at the telephone number provided with no answer,  We also have provided it again here below.

  CACI: ************

  Account Number: ********, ********

  Customer Answer

  Date: 01/24/2023

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  There was never a returned call and they have YET to answer the phone or return several left messages. 
  
  
  Regards,
  Complaint ID: 18688953
   
  
  
  
   

  Business Response

  Date: 04/19/2023

  Our company facilitates the data management of the Collection process. In addition, we have a company policy to respond to all complaints within 72 hours. We are not a Collection Agency and therefore do not make any decisions on payment arrangement or reporting to credit bureaus. We also do not try to reach out to the patient since we are not a collection agency. We tried calling her back at the telephone number provided with no answer,  We have provided the collection agencies telephone number that can help her get this resolved below and the account numbers associated with them.
  CACI: ************
  Account Number: ********* *****008