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Business Profile

Online Retailer

Paul Rich Group Llc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2023

    Type:Billing Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’m not here to bad mouth this company's reputation because they have really nice watches and I like how affordable they are, but I ordered a gold leather watch from the stardust collection on their website that was defective. When I received the watch the wind wouldn’t work to set the time so I contacted customer service via email in which they responded fairly quick. They told me to send in a video to show them what’s wrong with the watch in which I did and they sent me a return label to send the watch back and get a replacement. I sent the watch back and contacted them via email with proof of the tracking information and delivery of the watch to their return station.It’s been two weeks as I’m currently typing this and I’ve heard nothing back from them. I tried contacting their support again via email and nothing. I tried calling their customer service number and anytime I would call it would always say their are no agents at this time.Like I said I’m not here to bad mouth their company because I really like their collection of watches, but I just wish they had better customer service that’s available to help customers concerns and for them to get in contact with me so I can get my watch.

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