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Business Profile

Online Retailer

Paul Rich Group Llc

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 3 Customer Reviews

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Review Details

  • Earlie D

    Date: 03/22/2023

    I ordered a plain band. 42mm. They sent me a frosted band that was 45mm. I sent back the wrong band they sent me and got the other one. I have been waiting for this 42mm silver band for 2 mo tha now. Emails have been poor. Same “I’m sorry…” but when I asked for tracking and to speak to someone higher. They haven’t gotten back to me in about a week when they were At least sending a response every other day it seemed.

  • Jay B

    Date: 02/10/2023

    Be AWARE!!!
    They Disappeared on me. I do not know what’s going on with this company they just stopped responding to my emails and took my money and my watch. I did a return, printed out shipping label sent it out about a week in a half ago and have emailed customer support at lease 25 times and I have gotten no response, there’s no communication to let me know if the watch was delivered. So now I'm out $300 and NO WATCH!! They Stole my Money!! And my Watch!

  • Amir R

    Date: 08/22/2022

    THEIR WATCHES ARE JUNK!
    I ordered two sets of watches during their sale. One frosted silver stardust and one gold of each set. They originally replaced the first set after their watches had tarnished and one even broke where the band meets the bezel after only four months. When I contacted contacted them they told me it was a batch of watches. They refunded me on the first order.

    On the second set I purchased the same thing happened, faulty band and watches again started tarnishing. So they had me send it back again after they promised a replacement. Never received my replacement watches and now they said they can’t find my order and will not send me a replacement because I was originally refunded.

    Yes for the first order not my second order and now I’m out $500 on the second set I purchased and never received a replacement.

    Customer service is horrible, the product is junk. DO NOT BUY

Paul Rich Group Llc is NOT a BBB Accredited Business.

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